CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.46

4.5 Rating 1,418 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm new to this, and it was good to talk directly to a representative who was very informative and very helpful. The emailed information was comprehensive and easy to understand.”

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Posted 1 year ago

“Jules is always on it. Straightforward, straight talking, fair and kind.”

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Posted 1 year ago

“good customer service”

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Posted 1 year ago

“CharityJob is efficient, professional and very easy to work with. Our experience as a small charity has been very positive.”

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Posted 1 year ago

“I was called back very promptly, and given helpful advice, which was followed up by an equally prompt email.”

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Posted 1 year ago

“Although we persist in advertising with you we have yet to receive one single response.”

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Posted 1 year ago

Dear Gordon, Thank you for taking the time to contact us with your feedback, it’s greatly appreciated! Ishi Jordan, your assigned CharityJob Account Manager have reached out on several occasions to discuss your ads performance with you, but as her attempts have been unsuccessful, I believe she has now followed up with an email. As your ad received over 1,770 views and 23 clicks on apply, Ishi would still welcome the opportunity to speak with you directly to discuss why these great stats did not translate into submitted applications. As you do have the option to extend the ad for free and Ishi has some great advice on improving its performance to garner more applications should you wish to make it live again, please contact Ishi directly on 020 8939 8439 at your earliest opportunity. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Charity Jobs is easy to work with responsive and listen to the needs of the customer”

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Posted 1 year ago

“Jobs are easy to post and the highest percentage of interested job candidates find us through Charity Job.”

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Posted 1 year ago

“It was quick and easy to submit our vacancy and Sam gave us lots of helpful tips on ways to get a better response to the ad.”

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Posted 1 year ago

“Matthew is very friendly and helpful. He guided me through a job advert and was extremly professional. Pricing is good for the adverts”

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Posted 1 year ago

“No applicants for recently posted job.”

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Posted 1 year ago

Dear Christine, Thank you for taking the time to email us with your feedback, it’s greatly appreciated! I have been informed Mathew Warrington, your CharityJob Account Manager has been in contact with you to discuss the potential reasons for your ad’s underperformance. I believe the ad was only live for a short period (2 weeks) compared to the normal 30 days which would have an impact on the number of applications received, and that the job title could have been more generic to ensure it pulled back in relevant candidate search results. I understand your ad did receive a good number of clicks on apply, but candidates were asked to contact you via email or phone to obtain an application pack, so this may have also affected the number of candidates willing to proceed with the application process. CharityJob Account Managers welcome the opportunity to work collaboratively with their clients, so should you choose to advertise with again in the future, please feel free to contact Mathew first to ensure the best possible advice is obtained to ensure the ad performs at its best. We wish you every success in recruiting for this role! Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Very useful website, providing job advertisements but also advice on how to get a job and courses that are beneficial for career progression. Very prompt to reply when asked a question.”

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Posted 1 year ago

“Our Account Manager, Jack Golding, was extremely friendly and helpful, with several ideas on how to improve the response to our job advert. It was clear that he knows his job (inside out) and that he has a passion for recruitment.”

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Posted 1 year ago

“Beverly Devine answered a technical question quickly and clearly - thank you!”

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Posted 1 year ago

“I have received quite a few responses for the job but a lot of them were not appropriate which made me waste a lot of time”

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Posted 1 year ago

Dear Beatrice, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I have been advised Judith Jones; your assigned CharityJob Account Manager has been in contact with you to discuss the applications you received for your recent vacancy advertised with us. I understand the number of applications received was good, but the candidates who did apply were overly academically qualified and didn’t have the practical skills that the role required, so if you were to re-advertise your vacancy with us, Judith has advised to change the job title, add relevant screening questions and update the ad description and JD, all of which would reflect and focus on the more practical aspects of the role. I’m pleased to hear you were grateful for the call and for the advice given by our Senior Account Manager, Judith. Please don’t hesitate to get back in contact with Judith should you need further assistance in re-advertising this role or with any future advertising. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Good communications, easy to set up”

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Posted 1 year ago

“Very helpful team easy to use platform”

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Posted 1 year ago

“Friendly, quick and helpful response to my query.”

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Posted 1 year ago

“Jukes has been really helpful”

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Posted 1 year ago

“Ishi Jordan is a superstar. Helpful, informative and actively listens to customer needs. I genuinely look forward to our catch ups.”

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Posted 1 year ago

CharityJob is rated 4.5 based on 1,418 reviews