CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.46

4.5 Rating 1,418 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sam was very helpful to guide me through the process and to make a few tweaks to get the job ad presentation as good as possible. Fingers crossed now for some good candidates!”

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Posted 2 years ago

“Dear sir/Madam Please give me a job in your organisation.”

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Posted 2 years ago

Dear R. Jenita, Candidates and recruiters will normally leave a review after using our services, but your review infers you have not done so yet and are a job seeker looking for employment, so I don’t understand the reason for the negative review you have left us. CharityJob is a self-posting job board for the charity sector, we do not act as a recruitment agency and are not involved in the recruitment process, so your job search will need to be self-driven. Best wishes, Beverley Devine (Customer Service Manager)

Posted 2 years ago

“Kind, efficient and fast assistance :)”

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Posted 2 years ago

“I didn’t get any candidates.”

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Posted 2 years ago

Dear Clair, Thank you for taking the time to leave us feedback. It is very disappointing to hear that the very high number of clicks on apply didn't convert into the number of applications you were hoping for. I understand your Account Manager, Matthew Sales has recently been in contact to discuss this with you and has advised that as you qualify for our CJ Promise, a free-of-charge job credit has been preloaded to your account for future advertising. Should you choose to readvertise this vacancy again with us, please contact Matthew first to ensure you receive the best possible advice. Best wishes, Beverley Devine (Customer Service Manager)

Posted 2 years ago

“Judith provided us with extremely helpful advice to maximise our advert. Great service!”

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Posted 2 years ago

“The support provided by Stuart was timely, kind and overall really great. We were able to use a credit that was about to expire and he facilitated everything.”

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Posted 2 years ago

“Fantastic customer service!”

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Posted 2 years ago

“Only got one application from an overall reponse of over 30 applicants so I don't think it is the right recruitment site for me especially as the most expensive I used.”

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Posted 2 years ago

Dear Louisa, Thank you for taking the time to email us your feedback. I understand Judith Jones, your CharityJob Account Manager has been in contact to advise on some factors which may have had an impact on your overall ad performance, and it has been agreed that should you wish to advertise with us again in the future, you will first give Judith a call so that she can give you some pointers on how to maximise the ad reach resulting in the number of application you would expect. Best wishes, Beverley Devine (Customer Service Manager)

Posted 2 years ago

“Did not get a good number candidates unfortunaley”

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Posted 2 years ago

Dear Chris, Thank you for taking the time to leave us feedback. I understand your Account Manager, Chris Sparkes has now been in contact to explain the current job climate and that you advised him you had received a shortage of candidate applications across all job boards and not just CharityJob. I believe Chris has advised you on some ad changes to optimise its performance and has extended the ad for you. Chris will also be giving you a follow-up call next week to discuss the ad performance at this stage. Hopefully, the changes made, and the extension given will generate more interest resulting in more applications. Best wishes, Beverley Devine (Customer Service Manager)

Posted 2 years ago

“The staff are very helpful and very responsive, the process to list is relatively easy. The only reason for not getting a higher star rating is that we haven't managed to recruit and so far (early days of relisting) and we are not getting many click throughs, although on the first round of recruitment we got just as many candidates and interviewable candidates from charityjob as indeed. Numbers were relatively low for both.”

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Posted 2 years ago

Dear Helen, thank you for taking the time to email us your feedback. We appreciate it’s a very challenging job environment for all recruiters and across all job boards now. However, if you email your charity name and said job title to info@charityjob.co.uk, I will have your Account Manager contact you so that we can help you to get the best possible response for your relisted vacancy. Best wishes, Beverley Devine (Customer Service Manager)

Posted 2 years ago

“Sam was efficient, quick, kind and super helpful! Thank you so much.”

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Posted 2 years ago

“Although advertising the vacancy was one of the most expensive advertising avenues, we didn't receive any applications for the post through this channel. We advertised on sites that were half the price of this and received numerous quality applications.”

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Posted 2 years ago

Dear Donna, Thank you for taking the time to leave us feedback. We are very sorry to hear that you did not manage to recruit through CharityJob. I understand your Account Manager, Judith Jones has been in contact to discuss the differences between advertising with generic job boards such as Indeed and a specialised job board such as CharityJob, and that she also advised on potential factors which may have had a detrimental effect on your ad’s performance. I am pleased to hear that you are considering advertising a further 2 vacancies with us and will be in contact with Judith first to seek advice on optimising their reach and performance. Best wishes, Beverley Devine(Customer Service Manager)

Posted 2 years ago

“Excellent service but the number of applicants was not as much as we anticipated.”

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Posted 2 years ago

“Sam and Stuart have been quick to respond, polite, friendly and super helpful!”

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Posted 2 years ago

“Customer Service was excellent, had a small issue - but it was resolved within an hour! Left me very happy”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“Our advertisement timeframe is 5 weeks. Charity Job could only advertise it for 4 weeks.”

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Posted 2 years ago

“Really helpful, great communication.”

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Posted 2 years ago

“In what's currently a highly competitive job market, we found advertising with CharityJob to be a far more cost-effective and successful means of advertising a fundraising vacancy than advertising via a national newspaper. I was also pleased with the proactive support offered when we were first trying to post our vacancy.”

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Posted 2 years ago

“Jules, our Account Manager is very friendly and approachable. She offers an excellent service.”

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Posted 2 years ago

CharityJob is rated 4.5 based on 1,418 reviews