CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.46

4.5 Rating 1,418 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am getting much better results with the same advert posted elsewhere for less cost. I have only received one application on a £500 spend and they were not suitable. As a charity that is a lot of money wasted.”

Helpful Report

Posted 1 year ago

Dear Matthew, Thank you for taking the time to leave out feedback, it’s greatly appreciated. It is very disappointing to hear that you only received 2 applications in total as the views were very good at just under 1,300 and considering the ad was only live for a very short period - 13 days compared to the usual life cycle of 30 days. As the job market remains difficult across all sectors - job heavy/candidate short, I believe Mathew has tried unsuccessfully to reach out on several occasions to discuss your ads performance and offer advice on how to optimise it moving forward should you wish to extend your ad for free. Mathew would still welcome the opportunity to speak with you and can be contacted directly on 020 8939 8433. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Great reach into our target market”

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Posted 1 year ago

“Ishi Jordan is a fantastic and engaged representative for Charity Jobs. Thank you for all your help Ishi.”

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Posted 1 year ago

“I couldn’t work out how to do something so I asked for help. The responses were fast and extremely helpful. Thank you.”

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Posted 1 year ago

“Always a quick turn around on their customer service.”

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Posted 1 year ago

“Really great communication, good ideas from Jules on text to improve our ad, and good value. Good service too in managing the linkedin activity.”

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Posted 1 year ago

“Charity Job itself was very efficient and helpful in assisting with this, our first, advert with them. The only downside was a high number of enquiries from people who had not read the job specification properly prior to contacting us.”

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Posted 1 year ago

“Very pleased with Jack Golding speedily effecting credit note for advert submitted in error”

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Posted 1 year ago

“Posting vacancies on Charity Jobs is always quick and easy, but I was particularly impressed when I emailed to ask if a couple of roles could be extended to the Chartered Institute of Fundraising - it was actioned incredibly quickly, thank you.”

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Posted 1 year ago

“Charity Job is our first choice when recruiting. The portal is easy to use and having previous adverts and templates to hand is extremely helpful. Highly recommended”

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Posted 1 year ago

“Judith at Charity Job couldn't have been more helpful in setting out all the options and helping us get our job advertised. We're a very small charity with no paid staff so help like that is invaluable. It was all very straightforward and we've had several applications on day one already. We have a small income and Charity Job prices are very competitive.”

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Posted 1 year ago

“Unfortunately, we only received 2 applications 2038 views 46 apply. This is perhaps not the medium for us as this is the third time we have used the site with not great results.”

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Posted 1 year ago

Hi Sarah, Thank you taking the time to leave us feedback, it's greatly appreciated! I believe Ishi Jordan, your assigned CharityJob Account Manager has tried to call you on several occasions to discuss your ads performance and has followed up with emails also, but as to date her attempts have been unsuccessful. Ishi is still very keen to speak with you and would greatly appreciate a call back to discuss this. Ishi can be contacted directly on 020 8939 8439. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“The experience has been poor both quantitatively as well as qualitatively. Over all this is very poor value for money.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us feedback, it’s greatly appreciated! I understand Sathya Mohan, your CharityJob Account Manager has been in contact to discuss your ad’s performance. As Sathya advised and due to the current challenging job market - candidate heavy/job short, posting your mid-senior vacancy on our Basic job package doesn’t always give it the prominence and visibility required compared to some of our more superior job packages. I believe Sam also advised you of the option to extend your ad for free and on how to optimise its performance moving forward. Should you choose to advertise with us again, please don’t hesitate to contact Sathya first to ensure the best possible advice is obtained before making your ad live. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Excellent service from Sam Mohan, our Account Manager”

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Posted 1 year ago

“I had sterling support in helping me choose the right level of service for my volunteering opportunity and in helping me to upload it - many thanks.”

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Posted 1 year ago

“Great help to set it up. Very practical and user friendly. Deligted”

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Posted 1 year ago

“we had 3 applications in total and only one came from your website. we are a charity with limited funds so this seems to be a poor return on investment. The other advert we placed with you resulted in no applications coming through.”

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Posted 1 year ago

Hi Liz, Thank you taking the time to leave us feedback, it's greatly appreciated! I understand Chris Sparkes, your assigned CharityJob Account Manager has been in contact to discuss your recent ad's performance and the potential reasons for its underperformance, and I’m pleased to hear was able to offer a resolution for this. Moving forward and as our Account Managers like to work collaboratively with their clients, I believe you will contact Chris first before advertising with us again to ensure the best possible advice is obtained regarding optimising its performance. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“I think the Charity Job site is easy to use and the staff are nice, but we are having trouble getting our jobs in front of the right people.”

Helpful Report

Posted 1 year ago

Hi Ceinwen, Thank you taking the time to leave us feedback, it's greatly appreciated! I believe Jules Keene has tried to call you on several occasions to discuss your ads performance, but as her attempts were unsuccessful, she has emailed you instead. As your ad stats were reasonably healthy but it would appear you did not reach the right candidates, Jules is very keen to speak with you to discuss this. At a convenient time for you , please contact Jules directly on 020 8939 8437. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“The process of advertising role and managing applications was very easy and effective.”

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Posted 1 year ago

“Thank you so much Jules, very helpful in sorting out our advert, will definitely continue to use CharityJobs. All emails followed up quickly and very satisfied with the end result. Looking forward to lots of applicants now!”

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Posted 1 year ago

CharityJob is rated 4.5 based on 1,418 reviews