CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.46

4.5 Rating 1,418 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You responded to my inquiry and gave clear and vivid explanation”

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Posted 1 year ago

“MHL Charity is looking for a Trustee with special responsibility for fundraising. Stuart Thompson has been allocated as my account manager and, to date, he has been absolutely excellent. He has responded to all my requests for help, engaged with me in a relational way and all of this for free! Thank you CharityJob - it is very much appreciated.”

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Posted 1 year ago

“We only got 2 applicants, and these only came through once we switched to allow applications through the Charity Job website directly (we ideally wanted them to come via our website).”

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Posted 1 year ago

Dear Kate, Thank you for taking the time to leave us feedback, it’s greatly appreciated. I understand Jules Keene, your assigned CharityJob Account Manager has unsuccessfully tried to contact you via telephone on several occasions to discuss your review further with you, so has now made contact via email instead. Whilst we understand your frustration at not receiving the quantity of applications you’d hoped for, sadly, this is something more recruiters on all job boards across all sectors are seeing due to the current job market, so it is increasingly important to post your vacancy on a job package which gives it maximum visibility and prominence on our website. I have been informed whilst your ad generated 515 views and 16 clicks on apply on our Basic job package, Jules has advised you on the benefits of using our Enhanced job package compared to our Basic, which historically you have used, and which have previously worked well for you for similar roles. If you would like to discuss this further, please do not hesitate to contact Jules directly on 020 8939 8437. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Sam was extremely helpful in guiding us through the process of posting a new job advert. He gave proactive advice on best tariff for our purposes together with suggested improvements to wording and format to help to achieve the best results.”

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Posted 1 year ago

“Thanks to Judith for helping explaining the recruitment process and the anonymous option that aims to make recruitment fairer.”

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Posted 1 year ago

“Jules efficient and super helpful, had an issue with my first time posting and even though under pressure herself still took the time to help me out. Great service every time.”

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Posted 1 year ago

“The customer service was fantastic but we posted two jobs and got no applications”

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Posted 1 year ago

Dear Rachel, Thank you for taking the time to leave us feedback. I understand Chris Sparkes, your CharityJob Account Manager has now successfully managed to contact you after a few unsuccessful previous attempts. I believe Chris did advise you of the very difficult job market at present, which is affecting not just CharityJob, but all recruitment across all sectors. Chris has advised you may consider readvertising your finance role with us if you do not successfully recruit via applications you have already received, and if indeed you do, you will have the full support of Chris first to ensure a successful outcome second time around. I’m also very pleased to hear you have once again taken advantage of the free service we offer for volunteer advertising and that Chris has made your previous volunteer ad live again for you. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“The user experience of the site is good. The value for money is poor - we've had zero applicants! A linked in posting was offered but required extra cost.”

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Posted 1 year ago

Dear Dan, Thank you for taking the time to email us your feedback, it’s greatly appreciated! I have been advised your CharityJob Account Manager, Mathew Warrington has been in contact with you and has resolved the issues affecting your ads performance to your complete satisfaction. And because of Mathew’s expert advice and guidance, you will now be readvertising your vacancy with us, and Mathew will monitor its performance second time around. Moving forward, please do not hesitate to get back in contact with Mathew should you need anything else. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“We always get a good response to the adverts we post on Charity Job. The website is easy to use which helps a lot.”

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Posted 1 year ago

“Great customer service. Reasonable prices. Easy to post jobs. Thank you.”

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Posted 1 year ago

“Considering the blurb stating the advert would be sent out with a possible reach of 73,000 plus relevant candidates - for the money it is appalling and the premium service is anything but.”

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Posted 1 year ago

Dear Johnanne, Thank you for taking the time to leave us feedback. I understand Nicola Boyd, your CharityJob Account Manager has made several unsuccessful attempts to contact you regarding your review, so has now followed up with you via email. It is very disappointing to hear that you did not manage to recruit through CharityJob especially as your vacancy received over 3,600 views, and multiple clicks on apply and several applications, so Nicola would really like to discuss this further with you in person. We would also like to ascertain where you saw the stat on our website you refer to regarding a reach of up to 73,000 plus relevant candidates as this information is incorrect, so again, an opportunity to discuss this with you would be very much appreciated. If you would like to contact Nicola directly, you can do so via telephone number 020 8939 8439. Every recruiter working with CharityJob is assigned their very own Account Manager, so should you choose to advertise with us again in the future, please do not hesitate to pick up the phone to Nicola so that you can work collaboratively to ensure the best ad performance for you. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Chris was excellent to speak to gave me some great advice 5 🌟 isn't enough for this guy thank you for the help Chris”

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Posted 1 year ago

“We only had three applicants compared to almost 100 in the same period on Indeed, and all of them lived very far away and were unsuitable and didn't even seem to have charity experience”

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Posted 1 year ago

Dear Miriam, Thank you for taking the time to leave us feedback. It is very disappointing to hear that you did not receive the number of relevant candidates you were hoping for. I’m sure you will appreciate Indeed is a very generalist job board and so, if possible, it would be good if your Account Manager, Jules Keene could schedule a phone call with you to discuss the quality of these applications. I understand Jules has already reached out to you to advise you can extend the ad for free up until the 26th January as your ad was only live for just over 2 weeks compared to the normal 30 days and offered advice on how to best optimise the ad performance should you wish to do this, but I understand you have now successfully filled the position. Should you decide to advertise with CharityJob again, please reach out to Jules first before posting your ad to ensure the best possible advice is received. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“The support from the Charity Jobs team is fantastic! Always happy to help, at the end of the phone and concise useful information too! Worth every penny!”

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Posted 1 year ago

“The platform is easy to use but we didn't get the calibre of applicant we were hoping for.”

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Posted 1 year ago

Dear Victoria, Thank you for taking time out of your day to leave us feedback. It is very pleasing to hear that you found the functionality of our website very easy to use, but equally disappointing to hear that you did not receive the calibre of applications you were hoping for and have not successfully recruited through us. Nicola Boyd, your CharityJob Account Manager has tried to contact you several times over the last few days to discuss the potential reasons for this, but as she was unable to speak to you, she has followed up with an email instead. I believe Nicola has explained the very competitive current job market and has advised potential solutions which would have resulted in more visibility and prominence of your vacancy, and the targeting of relevant candidates. If you would like to discuss this further with Nicola, please don’t hesitate to contact her directly on 020 8939 8439. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Despite some technical issues that created hours of additional work and frustration for me when setting up the first role, Sam was very helpful, patient and attentive. He was there when needed and we resolved the issues with IT support. Will come back and update on how the recruitment process goes from here. Thanks Sam.”

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Posted 2 years ago

“Our country's own economic condition is very bad. I will go that you support us and our country.Are they very worried about eating and drinking and going through everyday life? I myself am very upset that's why I am doing this job”

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Posted 2 years ago

Dear Fouzia, I am very confused by the negative review you have left. You contacted us seeking a Quran teaching job and was advised CharityJob is a self-posting job board and does not act as a recruitment agency and is not involved in the recruitment process, so your job search would need to be self-driven. You were given clear instructions on how to search and apply to both paid and volunteering opportunities advertised on our website and on how to set up relevant job email alerts to ensure you were notified of new jobs posted which matched your alert criteria. If you would like further clarification on any of the above, please do not hesitate to get back in contact. Best wishes, Beverley Devine (Customer Service Manager)

Posted 2 years ago

“Thank you very much for the quick reply. & appreciated Warm Regards Aftab”

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Posted 2 years ago

“Jules from Customer Service is prompt and helpful in all my requests. Even helped me get a better rate by adjusting my purchases into bulk discounts, even if the purchase has already been made. Really helpful and great service!”

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Posted 2 years ago

“Beverley was so quick to respond to a request. Thank you !”

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Posted 2 years ago

CharityJob is rated 4.5 based on 1,418 reviews