CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.46

4.5 Rating 1,418 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful team”

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Posted 2 years ago

“We aren't getting volume of applications.”

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Posted 2 years ago

Hi Marilyn, Thank you for taking the time you to email us your feedback. I understand your Account Manager, Judith Jones was in contact with your colleague Jess to offer advice on your job posting, so it is very disappointing to hear that you still did not receive the number of applications you were hoping for. The current job market is very job heavy and candidate short across all sectors, and we believe this to have had an impact on your overall job performance. Should you choose to advertise with us again, please do not hesitate to contact Judith before making the ad live, and to arrange the monitoring of your ad’s performance throughout its duration. Best wishes, Beverley Devine Customer Service Manager

Posted 2 years ago

“I received an amazing customer service by Beverly Devine. The answer was promptly and included all the possibilities to resolve my difficulties. Thank you so much.”

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Posted 2 years ago

“Our account manager Stuart Thompson could not have been more helpful. Friendly, professional manner, and very pro-active - he gave lots of good advice to help us run a successful recruitment process. I recommend CharityJob to anyone who is looking to get the right person in the right role for their company.”

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Posted 2 years ago

“We paid for the branded version rather than the basic, thinking it would mean our advert would be seen by more candidates. Received a call within days hinting at upgrading again to the enhanced version. For an organisation working with charities, Charity Job should understand that charities, particularly in the current climate, have very limited budgets. Received very few applicants. About a week after the call, asked for any hints and tips of how we could make our advert more attractive, and was told it was "too late" to do anyting. Really unhelpful and disappointing, even in the current recruitment market, felt they didn't care and was really disappointed.”

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Posted 2 years ago

Thank you for taking the time to leave us feedback, Amanda. It’s very disappointing to hear of your negative experience using our website as we pride ourselves on the customer service we provide to our clients. I understand your Account Manager, Matthew Sales has now been in contact to discuss this with you and has clarified some of the points raised in your review and potential factors which may have contributed to your ad’s performance overall. I’m happy to hear that you have qualified for our CJ Promise, so please do not hesitate to get back in contact with Matthew should you need any further assistance. Best wishes, Beverley (Customer Service Manager)

Posted 2 years ago

“We had more applications this time than for many previous attempts; which may be a combination of timing and current circumstances. The boost to Linked In also proved very worthwhile.”

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Posted 2 years ago

“Only had 1 applicant”

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Posted 2 years ago

“Sam was fantastic in the support he gave to help us set up the role and make sure we made the best of the site.”

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Posted 2 years ago

“Just by replying to my request..really appreciate it..thankyou”

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Posted 2 years ago

“I have not received a single applicant from your website”

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Posted 2 years ago

“Rachel was extremly helpful when we placed our ad; she made some suggestions based on stats. The information she gave us was clear and the altogether process was very fast.”

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Posted 2 years ago

“Requested a change in the title of one of our roles advertised. Amendment had been made and received a response from the team within minutes.”

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Posted 2 years ago

“Responsive and efficient at dealing with my query today”

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Posted 2 years ago

“My account manager Stuart was really helpful and kept in touch, process was easy and I would use charity job again”

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Posted 2 years ago

“Very helpful and efficient.”

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Posted 2 years ago

“Great site with brilliant functionality at the backend for recruiters. Reasonable pricing too”

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Posted 2 years ago

“Good service - Rachel was very prompt in her support of any of our queries. Easy to upload any jobs and we like the applicant manager system too!”

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Posted 2 years ago

“Sorry to give you such a low score but we've not had one enquiry at all from your website at all. Had 9 from Indeed which is much cheaper.”

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Posted 2 years ago

Hi Caroline, Thank you for taking the time to leave us your feedback. We are so sorry that you have not had a good response to your ad. We would love to be able to help and investigate this further. Please call us on 020 8939 8430 or email us so we can look for your ad and make some suggestions through your account manager. All my best, Sam Customer Service Executive

Posted 2 years ago

“I've used CharityJob for the last 2 years to hire my organisation's first 2 employees and I've had a really positive experience. We get loads of great applicants from the site, I find the site really easy to use and navigate and the staff are all really helpful and resourceful when I have any questions or am looking for some recruitment advice.”

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Posted 2 years ago

“The charity job website is very useful and gives me a lot of information.”

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Posted 2 years ago

CharityJob is rated 4.5 based on 1,418 reviews