Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good site and service”

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Posted 9 years ago

“Very good site and service”

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Posted 9 years ago

“See below”

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Posted 9 years ago

It sounds like you have definitely got the right gift but I do hope it is well received anyway! Thank you very much for taking the time to leave feedback on your order. Kind regards, Gabby

Posted 8 years ago

“Service has been good”

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Posted 9 years ago

“Quick and easy to order from”

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Posted 9 years ago

“Fast delivery”

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Posted 9 years ago

I'm so glad to hear you are happy with your recent purchase. We stock a wide range of Radley watches, all at great discount prices, so do check back for more deals in future. Kind regards, Gabby

Posted 8 years ago

“Chapelle jewellery brilliant in every way”

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Posted 9 years ago

Hi Bev, Thanks for the amazing feedback! It's always especially nice to see when people keep coming back and I hope you find some more things you love on our site in future. All the best, Gabby

Posted 8 years ago

“Good company to deal with.”

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Posted 9 years ago

“Excellent and efficient service”

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Posted 9 years ago

“First time I've used them, brilliant on service and easy on ordering and communications. Dispatch time you cannot fault”

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Posted 9 years ago

Thank you for taking the time to leave such lovely feedback, it is great to hear you are so pleased with our service. I'm sure the G'Mix watch you have chosen will be well received but we do also have a short blog on this particular G-Shock collection that gives some extra info if it helps > http://bit.ly/1lZ1A4B. Kind regards, Gabby

Posted 8 years ago

“Very prompt service”

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Posted 9 years ago

“Excellent no quibble service”

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Posted 9 years ago

“The customer service offered by Chapelle Jewellery was astounding. There was a mistake in the item sent to me, and Chapelle did their absolute utmost to ensure that I got the right item in time for my daughter's birthday. Thank you!”

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Posted 9 years ago

Thank you so much for taking the time to leave feedback. I am very sorry for the slight error in your order but I am so glad you gave us the opportunity to resolve this for you and that you are happy with our service. Kind regards, Gabby

Posted 8 years ago

“I appreciate that but this purchase was supposed to be as an apology for an absolutely inexcusable experience I had in your Hatfield store in 2013. The voucher I was spending was an apology for that. Now I would never shop in chapelle ever again. The manager of Hatfield at the time was horrible and I sincerely hope we no longer works for the company as he was the rudest person I've ever been served by in retail.”

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Posted 9 years ago

“excellant would deffenetly recomend”

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Posted 9 years ago

“Item wasn't delivered on correct day, tracking number given was for someone else's order, card was charged twice for delivery by mistake. The order I placed was to use a voucher that I had been given by customer services as compensation for a terrible experience in store! This experience didn't exactly redeem it!”

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Posted 9 years ago

Service rating :I am extremely sorry for your unfortunate experience, as is my colleague. I know she did notice the mistake in your phone order & rectify it within minutes but I appreciate that this should not have happened. I am also sorry that Royal Mail were slightly delayed in delivering your parcel and you were initially given the wrong tracking reference. I would like to assure you that these are all very unusual occurrences and I do apologise once again for what happened. Kind regards, Gabby

Posted 8 years ago

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Posted 9 years ago

I am extremely sorry for your unfortunate experience, as is my colleague. I know she did notice the mistake in your phone order & rectify it within minutes but I appreciate that this should not have happened. I am also sorry that Royal Mail were slightly delayed in delivering your parcel and you were initially given the wrong tracking reference. I would like to assure you that these are all very unusual occurrences and I do apologise once again for what happened. Kind regards, Gabby

Posted 8 years ago

“Goods received are as expected.”

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Posted 9 years ago

In that case I do hope that the present is well received at Christmas! Do get in touch and let us know. Kind regards, Gabby

Posted 8 years ago

“Very fast delivery will definitely use again”

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Posted 9 years ago

“Prompt and efficient service. Will definitely use this website for jewellery again.”

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Posted 9 years ago

Thank you so much for your feedback. I think the set you have chosen offers incredible value for money and you're right about the keyring being a nice extra bonus! Kind regards, Gabby

Posted 8 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews