Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, great price and Georgia in customer services was excellent when things went wrong with delivery. The only reason I give 4* is due to a technical issue which lead to a delivery problem causing concern I wouldn't get the watch in time. However with Georgia's help and tenacity we got to the bottom of it and I got the gorgeous watch for my daughters 21St birthday...eventually a very happy customer. Many thanks”

Helpful Report

Posted 7 years ago

Thank you so much for your kind review, however we're extremely sorry to hear about the problems you experienced with delivery. We're glad Georgia helped you along the process and we will ensure your kind words are passed on as we know she'll be delighted to hear your feedback. We wish you all the best and we hope to deal with you again in the near future. Chapelle Jewellery

Posted 7 years ago

“Lack of communication when I asked as to when I could expect my item to be posted. No one returned my question as to when my item would be posted until after 48hrs. And even then you only informed eBay as to why there was lack of communication. Not good enough.”

Helpful Report

Posted 7 years ago

We are so sorry to hear you feel this way. I can see from your order that you messaged Saturday morning, however as our offices are open Monday-Friday 9am to 5pm we didn't receive the message until Monday morning when we responded. Again we are sorry to hear we didn't meet your expectations on this occasion. All the best, Chapelle Jewellery

Posted 7 years ago

“Quick and efficient service”

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Posted 7 years ago

Thank you for your kind review. We're so pleased you're happy with your purchase and the service received. All the best, Chapelle Jewellery

Posted 7 years ago

“The watch was delivered within 48hrs of placing the order. Only slightly disappointed to find the item was, I presume, ex-display due to the lack of original protective film. Luckily it wasn't a gift so I can live with it considering the large discount. I would use again in future.”

Helpful Report

Posted 7 years ago

All our watches are brand new from the manufacturer and come presented in the official packaging. We're so pleased to hear you'd use us again and would like to thank you for your review. All the best, Chapelle Jewellery

Posted 7 years ago

“Watch looking good”

Helpful Report

Posted 7 years ago

We're pleased to hear you're happy with your watch. All the best, Chapelle Jewellery

Posted 7 years ago

“My order was promptly delivered and it was as described thank you chapeelle”

Helpful Report

Posted 7 years ago

Thank you for your kind review. We're so pleased to hear you're happy with your recent order. All the best, Chapelle Jewellery

Posted 7 years ago

“Paid half price of the retail value for my watch and it arrived early”

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Posted 7 years ago

Thank you for your review! All the best, Chapelle Jewellery

Posted 7 years ago

Thank you for your kind review. We're so pleased you're happy with your purchase and the service received. All the best, Chapelle Jewellery

Posted 7 years ago

“Excellent service with prompt delivery and really helpful after service. I would definitely recommend.”

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Posted 7 years ago

Thank you for a great review. We're so pleased we could be of assistance. All the best, Chapelle Jewellery.

Posted 7 years ago

Thank you for your kind review. We're so pleased you're happy with your purchase and the service received. All the best, Chapelle Jewellery

Posted 7 years ago

“They responded promptly to my question for a watch which was out of stock and soon after i purchased it at a great price! If i had to grumble for something that would be only the product's packaging which wasn't as satisfactory as it should be..All in all i'm pleased and i'll recommend it to others!”

Helpful Report

Posted 7 years ago

Thank you very much for your review. We're pleased to hear you're happy with your purchase but we're also so sorry to hear the packaging wasn't as expected. Please feel free to email our customer services team on customerservices@chapelle.co.uk and they will be more than happy to see whether we can arrange for a replacement box to be sent out. Kindest regards, Chapelle Jewellery

Posted 7 years ago

“Excellent and prompt communication and great price! The product wasn't packed as good as it should've been but it came in perfect condition! I will recommend that shop to others! Thank you!”

Helpful Report

Posted 7 years ago

Thank you for your review. We're so happy to hear you're happy with your purchase from us! All the best, Chapelle Jewellery

Posted 7 years ago

“Very good service my watch arrived very quickly and kept me updated on my order”

Helpful Report

Posted 7 years ago

Thank you for your review. We're pleased you're happy with the service received. All the best, Chapelle Jewellery

Posted 7 years ago

“I could not fault the beautiful watch I received from Chapelle, it is a present for my sister but I really want to keep it now iv seen it! The packaging, the price, the customer service.... everything was impeccable. Thank you x”

Helpful Report

Posted 7 years ago

Thank you for such a kind review. We're so pleased we met your expectations and so much more! We very much hope to deal with you again in the near future. All the very best, Chapelle Jewellery

Posted 7 years ago

“Fast and efficient service”

Helpful Report

Posted 7 years ago

Thank you for your kind review. We're so pleased you're happy with your purchase and the service received. All the best, Chapelle Jewellery

Posted 7 years ago

“Ordered a watch, was then sent an email to tell me the website had messed up and the watch was out of stock. Phoned up and was told as soon as it was back in stock it would be shipped out and the company would pay for next day delivery. The package was not upgraded to next day delivery messing up my plans for a birthday present. I was then told the package was not upgraded to next day delivery. I do not reccomend”

Helpful Report

Posted 7 years ago

Good morning Molly, Thank you for taking the time to leave a review, I am so sorry to hear of the problems you have outlined. I do believe that my colleague has replied to your email confirming that the item may have been delivered to a neighbour. Although we aim to post out all items within two working days, once the item has left our head office it is out of our control and in the hands of Royal Mail. If we can be of any further assistance then please do not hesitate to contact customer services. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Beautiful ring.”

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Posted 7 years ago

Thank you for your kind review. We're so pleased you're happy with your purchase and the service received. All the best, Chapelle Jewellery

Posted 7 years ago

“It was everything that I thought it would be, it is gorgeous and I absolutely love it! Thank you so much for this wonderful piece of jewellery!”

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Posted 7 years ago

“The web facilities were user friendly. Having found an item to buy I had no difficulty processing my purchase. Delivery was prompt without fuss. Also, my wife was very pleased with her earrings.”

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Posted 7 years ago

Thank you for your kind review. We're so pleased you're happy with your purchase and the service received. All the best, Chapelle Jewellery

Posted 7 years ago

“beautiful watch,great price, express delivery,would recommend chapelle highly”

Helpful Report

Posted 7 years ago

Thank you for your kind review. We're so pleased you're happy with your purchase and the service received. All the best, Chapelle Jewellery

Posted 7 years ago

“very bad experience,I have waited for more than one month!Not received anything and my messages never got replied!It's how you do business??Never again!”

Helpful Report

Posted 7 years ago

We're sorry to hear you feel this way. After taking a look in to this I can see that 2 of our customer service representatives responded to your emails stating that the parcel is lost within the postal system and we would very much like to provide you with a refund or replacement for the item but haven't yet received a response from yourself. We do recommend that you check your 'Junk mail' as sometimes our emails can be automatically redirected there. We very much want to get this resolved for you as soon as possible so if you could please contact customerservices@chapelle.co.uk we will make the relevant arrangements. Kindest regards, Chapelle Jewellery.

Posted 7 years ago

“I love chapelle ear rings was quite gutted when the shop left the lowery centre in salford but equally happy find them online”

Helpful Report

Posted 7 years ago

Thank you for your review. We are extremely saddened that the shop closed too :(. However if you are ever in need of any jewellery assistance please feel free to contact our website team on 0115 9400 500 or email customerservices@chapelle.co.uk and the team will be more than happy to assist. Kindest regards, Chapelle Jewellery.

Posted 7 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews