Login
Start Free Trial Are you a business?? Click Here

Chapelle Jewellery Reviews

4.7 Rating 2,826 Reviews
94 %
of reviewers recommend Chapelle Jewellery
Company Reviews Product Reviews
1,790
 Metrics Info
4.7
Based on 2,826 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Chapelle Jewellery Reviews
Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018
G
Chapelle Jewellery 3 star review on 24th January 2018
A
Chapelle Jewellery 5 star review on 29th December 2017
G
Chapelle Jewellery 4 star review on 19th December 2017
G
Chapelle Jewellery 3 star review on 9th November 2017
K Krause
Chapelle Jewellery 5 star review on 4th November 2017
G
Chapelle Jewellery 5 star review on 11th October 2017
J Leighton
14
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
I Jackson
Verified Buyer
“Exerllent customer service a pleasure to talk to”
Helpful Report
Posted 10 years ago
H Davis
Verified Buyer
“I always buy Chapelle jewellery and find it good quality.”
Helpful Report
Posted 10 years ago
J Ford
Verified Buyer
“Excellent efficient online service”
Helpful Report
Posted 10 years ago
R Surgey
Verified Buyer
“Fast delivery. Great items. Value for money”
Helpful Report
Posted 10 years ago
R Surgey
Verified Buyer
“Fast delivery. Great items. Value for money”
Helpful Report
Posted 10 years ago
A ANSELL
Verified Buyer
“Had a problem with order on line contacted them problem resolved straight away very impressed would use again staff very helpfull 10out of 10”
Helpful Report
Posted 10 years ago
Thank you for your positive feedback and I am pleased to hear that your issue was resolved quickly. I will ensure that your feedback is passed on to the Customer Services team. Kind regards Sarah
Posted 8 years ago
G Hamilton
Verified Buyer
“I called to check on my order and the staff were very helpful”
Helpful Report
Posted 10 years ago
S SKORA
Verified Buyer
“Excellent service and very friendly”
Helpful Report
Posted 10 years ago
S SKORA
Verified Buyer
“Excellent service and very friendly”
Helpful Report
Posted 10 years ago
L Sexton
Verified Buyer
“Excellent & accurate communication throughout Very happy”
Helpful Report
Posted 10 years ago
S Gopalan
Verified Buyer
“Good”
Helpful Report
Posted 10 years ago
V PRIEDITE
Verified Buyer
“Absolutely perfect!”
Helpful Report
Posted 10 years ago
D MATHIESON
Verified Buyer
“I think you fudge answers to make reviews better than they really are. I was unhappy with one of my online purchases but this has been deleted from the feedback above.”
Helpful Report
Posted 10 years ago
D MATHIESON
Verified Buyer
“I was forced onto taking a gift card when returning an unsuitable gift from a store within 24 hours. I therefore asked for a refund which I was refused .”
Helpful Report
Posted 10 years ago
Service rating :Thank you for your feedback and I am sorry you are unhappy with our returns procedure in store. Feefo feedback is for items ordered online only and not relevant to in store purchases, however we do take your comments on board and I believe my colleague Trish has responded to an email inquiry from you. The returns policy offered in store differs to the online policy as we adhere to the Distance Selling Act online where a customer can return an item for a refund within 21 days from the date of purchase. This is because the customer has not been able to see, touch and try on the item prior to making the purchase. In store we offer a 28 day gift exchange policy which gives our customers the opportunity to exchange an unsuitable purchase within 28 days and not to give a refund where the reason for return is beyond our control as in this instance . The law requires a retailer to give a full refund in certain circumstances. These include where an item has been incorrectly described or proves to be of faulty in manufacture or materials. Where the reason for return is due to the customer having changed their mind for any reason which is beyond the responsibility or control of the retailer there is no requirement for the retailer to make any arrangement to refund or exchange the item. In our case we extend the customer’s rights, with certain conditions, by offering a 28 day exchange period. We advertise this policy within our store although, as we are extending the customer’s rights, there is no requirement for us to publish this extra opportunity which we make available to our customers. I am pleased that you are happy with your online purchase and your comments relating to the in store returns policy have been passed on to the relevant people. Kind regards Sarah
Posted 8 years ago
D MATHIESON
Verified Buyer
“I was forced onto taking a gift card when returning an unsuitable gift from a store within 24 hours. I therefore asked for a refund which I was refused .”
Helpful Report
Posted 10 years ago
Service rating :Thank you for your feedback and I am sorry you are unhappy with our returns procedure in store. Feefo feedback is for items ordered online only and not relevant to in store purchases, however we do take your comments on board and I believe my colleague Trish has responded to an email inquiry from you. The returns policy offered in store differs to the online policy as we adhere to the Distance Selling Act online where a customer can return an item for a refund within 21 days from the date of purchase. This is because the customer has not been able to see, touch and try on the item prior to making the purchase. In store we offer a 28 day gift exchange policy which gives our customers the opportunity to exchange an unsuitable purchase within 28 days and not to give a refund where the reason for return is beyond our control as in this instance . The law requires a retailer to give a full refund in certain circumstances. These include where an item has been incorrectly described or proves to be of faulty in manufacture or materials. Where the reason for return is due to the customer having changed their mind for any reason which is beyond the responsibility or control of the retailer there is no requirement for the retailer to make any arrangement to refund or exchange the item. In our case we extend the customer’s rights, with certain conditions, by offering a 28 day exchange period. We advertise this policy within our store although, as we are extending the customer’s rights, there is no requirement for us to publish this extra opportunity which we make available to our customers. I am pleased that you are happy with your online purchase and your comments relating to the in store returns policy have been passed on to the relevant people. Kind regards Sarah
Posted 8 years ago
D MATHIESON
Verified Buyer
“I was forced onto taking a gift card when returning an unsuitable gift from a store within 24 hours. I therefore asked for a refund which I was refused .”
Helpful Report
Posted 10 years ago
Service rating :Thank you for your feedback and I am sorry you are unhappy with our returns procedure in store. Feefo feedback is for items ordered online only and not relevant to in store purchases, however we do take your comments on board and I believe my colleague Trish has responded to an email inquiry from you. The returns policy offered in store differs to the online policy as we adhere to the Distance Selling Act online where a customer can return an item for a refund within 21 days from the date of purchase. This is because the customer has not been able to see, touch and try on the item prior to making the purchase. In store we offer a 28 day gift exchange policy which gives our customers the opportunity to exchange an unsuitable purchase within 28 days and not to give a refund where the reason for return is beyond our control as in this instance . The law requires a retailer to give a full refund in certain circumstances. These include where an item has been incorrectly described or proves to be of faulty in manufacture or materials. Where the reason for return is due to the customer having changed their mind for any reason which is beyond the responsibility or control of the retailer there is no requirement for the retailer to make any arrangement to refund or exchange the item. In our case we extend the customer’s rights, with certain conditions, by offering a 28 day exchange period. We advertise this policy within our store although, as we are extending the customer’s rights, there is no requirement for us to publish this extra opportunity which we make available to our customers. I am pleased that you are happy with your online purchase and your comments relating to the in store returns policy have been passed on to the relevant people. Kind regards Sarah
Posted 8 years ago
D MATHIESON
Verified Buyer
“I was forced onto taking a gift card when returning an unsuitable gift from a store within 24 hours. I therefore asked for a refund which I was refused .”
Helpful Report
Posted 10 years ago
Thank you for your feedback and I am sorry you are unhappy with our returns procedure in store. Feefo feedback is for items ordered online only and not relevant to in store purchases, however we do take your comments on board and I believe my colleague Trish has responded to an email inquiry from you. The returns policy offered in store differs to the online policy as we adhere to the Distance Selling Act online where a customer can return an item for a refund within 21 days from the date of purchase. This is because the customer has not been able to see, touch and try on the item prior to making the purchase. In store we offer a 28 day gift exchange policy which gives our customers the opportunity to exchange an unsuitable purchase within 28 days and not to give a refund where the reason for return is beyond our control as in this instance . The law requires a retailer to give a full refund in certain circumstances. These include where an item has been incorrectly described or proves to be of faulty in manufacture or materials. Where the reason for return is due to the customer having changed their mind for any reason which is beyond the responsibility or control of the retailer there is no requirement for the retailer to make any arrangement to refund or exchange the item. In our case we extend the customer’s rights, with certain conditions, by offering a 28 day exchange period. We advertise this policy within our store although, as we are extending the customer’s rights, there is no requirement for us to publish this extra opportunity which we make available to our customers. I am pleased that you are happy with your online purchase and your comments relating to the in store returns policy have been passed on to the relevant people. Kind regards Sarah
Posted 8 years ago
H Hodgson
Verified Buyer
“Very nice, very reasonable pric”
Helpful Report
Posted 10 years ago
J Mitchell
Verified Buyer
“Very good polite and hepful response when I contacted you”
Helpful Report
Posted 10 years ago
V Cooper
Verified Buyer
“Great price, item was very well packaged and posted really quickly. Excellent service.”
Helpful Report
Posted 10 years ago
Chapelle Jewellery is rated 4.7 based on 2,826 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request