Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

“The watch I wanted at a great price, plus excellent delivery service.”

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Posted 7 years ago

“Very easy to order online. Item arrived securely packaged and within a couple of days”

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Posted 7 years ago

“Excellent service and quick free delivery.”

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Posted 7 years ago

“Jewellery is fine, but out of 3 orders placed 2 were refunded due to 'stock errors'! However, I looked on the website a day later and the items were still on the website!! Now I do not feel confident to place anymore orders as there is a 66% chance of a stock error.”

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Posted 7 years ago

“I have always had excellent service, on line and in your shop in Livingston. Prompt delivery, nicely packed.”

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Posted 7 years ago

“Fast efficient service at a great price!”

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Posted 7 years ago

“Beautiful earrings which were bought for a friends birthday. I know she'll love them. Excellent service & price.”

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Posted 7 years ago

“The product that I ordered wasn't in stock and had to be ordered in from a store, I was emailed and informed of this but when I called to enquire when my purchase would be despatched the lady I spoke to was rather arrogant and despite having the order for over a week couldn't actually say when it would be despatched. I think I'd rather use a big chain in future.”

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Posted 7 years ago

“Great price for a hard to find watch. Communication after order placed could have been better.”

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Posted 7 years ago

“Very helpful in a phone call as we were looking for a certain item, ordering was easy and quick delivery”

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Posted 7 years ago

Good morning, Thank you for your kind words. I am glad to hear that you have enjoyed your experience here with Chapelle. If we can ever be of any further assistance then please do get back in touch with Customer Services. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“I received the watch which I had ordered, but found that the bracelet required an additional link to pass over the width of my hand. I contacted Chapelle informing them of the problem and within a matter days they supplied an additional link which I was able to fit myself. I cannot thank Chapelle enough for their kind help and support and I am truly delighted with my new watch.”

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Posted 7 years ago

Good morning, Thank you for your kind words. I am glad to hear that you have enjoyed your experience here with Chapelle. If we can ever be of any further assistance then please do get back in touch with Customer Services. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“The price of the item was very good this is not the first time that I have shopped with them and will shopped with them again”

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Posted 7 years ago

Good morning, Thank you for your kind words. I am glad to hear that you have enjoyed your experience here with Chapelle. If we can ever be of any further assistance then please do get back in touch with Customer Services. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“The item I ordered was supposed to be dispatched in 1-2 days, or if it was going to take longer, then I should have had an email letting me know. After a week of waiting, and no contact, I emailed Chapelle jewellery to find out where my watch was, but got no reply. A day or two later, I submitted a query via their website asking them to let me know when the item would be dispatched or refund me the money (which incidentally, was taken as soon as I had placed my order). I eventually received an email from Royal Mail, after about 9 days, letting me know that my watch would be delivered by them the following day. Love the watch. Terrible customer service.”

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Posted 7 years ago

Good afternoon, I am so sorry to hear of your recent experience, I can see that my Colleague Connor was in touch on the 6th November, to confirm your delay of when the item will be in touch. We also have delivery and returns information on the website to notify our customers of potential delays. Kind regards, Connor.

Posted 7 years ago

“Good quality well presented”

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Posted 7 years ago

Good morning, Thank you for your kind words. I am glad to hear that you have enjoyed your experience here with Chapelle. If we can ever be of any further assistance then please do get back in touch with Customer Services. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“I ordered a birthday present on 30/10/17 and asked for 24-48 hr delivery. After I have ordered and paid for the item I was email to state that the item was not in stock and would not arrive at head office until 08/11/17 which was 4 days past the birthday date that I had wanted the gift for. If the item was not in stock it should have stated so on the website, it was eventually after several emails delivered to me on 08/11/17. I will not use Chapelle again as it took over a week to get the item that I ordered in the belief that it would arrive within 48 hrs- you are prompted on ordering which delivery option you want. Amazon or John Lewis for me I am afraid - unless I am reassured they get there stock management sorted out? Thanks. Sam Barnes”

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Posted 7 years ago

Good morning, I am so sorry to hear of your recent experience, all our items on the website are stock that is available within the whole of the company so as you can imagine we wouldn't be able to hold all those lines here at our head office. We do have information on delivery and returns on our website notifying our customers of the potential delays on items. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Excelent price, nice discount, very fast delivery. Very happy with Chappelle. Deffinately ill buy again soon!”

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Posted 7 years ago

Good morning, Thank you for your kind words. I am glad to hear that you have enjoyed your experience here with Chapelle. If we can ever be of any further assistance then please do get back in touch with Customer Services. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“The watch I purchased was reduced to a very good price, It arrived promptly and well packaged. Very happy with product and service.”

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Posted 7 years ago

Good morning, Thank you for your kind words. I am glad to hear that you have enjoyed your experience here with Chapelle. If we can ever be of any further assistance then please do get back in touch with Customer Services. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Thank you for your wonderful service as promised got it on time Will shop with you in the future Thanks”

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Posted 7 years ago

Good morning, Thank you for your kind words. I am glad to hear that you have enjoyed your experience here with Chapelle. If we can ever be of any further assistance then please do get back in touch with Customer Services. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Good communication, prompt and efficient customer service. Watch well packaged and traceable online. Would happily use Chapelle Jewellery again.”

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Posted 7 years ago

Good morning, Thank you for your kind words. I am glad to hear that you have enjoyed your experience here with Chapelle. If we can ever be of any further assistance then please do get back in touch with Customer Services. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“nice quality items very reasonably priced and displayed in nice presentation boxes at no extra cost”

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Posted 7 years ago

Good morning, Thank you for your kind words. I am glad to hear that you have enjoyed your experience here with Chapelle. If we can ever be of any further assistance then please do get back in touch with Customer Services. Kind regards, Chapelle Jewellery.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Chapelle Jewellery Reviews