Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery could have been quicker otherwise the item was excellent”

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Posted 7 years ago

“Nice neat name chain a bit small but cute.”

Chapelle Jewellery 3 star review on 24th January 2018

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Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Found what was looking for easily on website. Item however, was not sent with original Radley branded tag, crown tab and screen protector. It was a gift but I felt cheated giving it as original Radley packaging I know of that comes with all Radley watches, was missing.”

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Posted 7 years ago

Good morning, I am sorry to hear that you haven't received the tags, not all items are sent out with them as they could have been on sale in a store at some point in the item being with us from the supplier. The tag in the crown is taken out if the item is being on display so that the store team know it is working. I am sorry these have not been received. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Was unhappy to be told that 2 of my 4 items ordered were out of stock. Paid for faster delivery, didn’t arrive on time. #disappointed”

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Posted 7 years ago

“I ordered a beautiful hot diamonds necklace which arrived quickly , however part of my order was missing , I had to email a few times to chase up my order as I had absolutely no communication from chapelle. However the issue was resolved to my satisfaction and I have since ordered another item without any problem.Im very happy with the quality of my items both gorgeous.”

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Posted 7 years ago

“Item arrived damage. Sent back as damaged. Yet to hear from them about replacement. Would presume they will refund my return postage costs as no free returns.”

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Posted 7 years ago

“Returns was easy.”

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Posted 7 years ago

“Jewellery is fine, but out of 3 orders placed 2 were refunded due to 'stock errors'! However, I looked on the website a day later and the items were still on the website!! Now I do not feel confident to place anymore orders as there is a 66% chance of a stock error.”

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Posted 7 years ago

“Good communication. A big dissatisfactory was that the watch did NOT have the orange details as shown in example picture of the add. Please find enclosed picture”

Chapelle Jewellery 3 star review on 9th November 2017

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Posted 7 years ago

“On the web site I couldn't pay with my VISA card, it kept telling me the card type does not match de card number. I have a French VISA card. I had to ask my English sister to pay with her English Mastercard and it finally worked. After that, I was gald the watch was delivered fast and I am very pleased with it.”

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Posted 7 years ago

Good afternoon, I am so sorry to hear you have been having trouble placing an order on our site. We are not aware of any problems occurring on our site with regards to orders being placed however this has been passed to our tech team to look into this matter further. Kind regards, Connor.

Posted 7 years ago

“Good price and customer service”

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Posted 7 years ago

Thank you for your kind review. We're so pleased you're happy with your purchase and the service received. All the best, Chapelle Jewellery

Posted 7 years ago

“It's was a lovely item I received. It was however very late as it was a 16th birthday present. Need to make sure they are more up to date on their stock.”

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Posted 7 years ago

Thank you for your review. We are constantly striving to improve our customer service so we will take your comments on board and use this information to develop our customer experience. Kind regards, Chapelle Jewellery

Posted 7 years ago

“Well, my attempt to buy a watch was a pretty poor affair. However everyone can make a mistake and your company is no exception. It's how you sort out that mistake, well the first try was again a poor attempt. Then Katie from customer services sorted it out and I have my watch. Shame it took two visits and heavy complaints.”

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Posted 8 years ago

Hi Robert, I am sorry to hear that you encountered problems with your purchase initially however I am pleased to hear that Katie from our Customer Services Department managed to rectify this for you. It is to my understanding that the price of the watch was reduced as a gesture of goodwill because of your initial dissatisfaction with your store visit. I hope that we have managed to restore some of your faith in our company and I hope that you would shop with us again. Kind regards, Chapelle Jewellery

Posted 8 years ago

“my replacement watch arrived quickly”

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Posted 8 years ago

Thank you for your review. I am pleased to hear that your replacement watch arrived quickly. I do hope that if you should require any further assistance that you would not hesitate to get back in touch. Kind regards, Chapelle Jewellery

Posted 8 years ago

“Arrived quickly. Its a Christmas present .. so I cant coment on yet on how well it works or how well it is received.”

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Posted 8 years ago

“Still waiting for delivery”

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Posted 8 years ago

We can see your order was shipped on 4th December and after tracking it on the Royal Mail website we can see it was signed for on the 7th December. Please do contact our customer services team at customerservices@chapelle.co.uk if you have any further queries and they will be more than happy to assist. Kindest regards, Chapelle Jewellery

Posted 8 years ago

“Bracelet as described - looks nice quality. Bought as Christmas gift. However begrudge paying £3.50 for signed for delivery for postman to leave unsigned for in open front porch!”

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Posted 8 years ago

Thank you so much for your review. I'm so glad you like the bracelet. We use Royal Mail Signed For services for all our deliveries and I am shocked to hear about how your parcel was left. Please do email us any further information if you would like as we will be raising this with Royal Mail. Thank you for making us aware. Kind regards.

Posted 8 years ago

“I didn t recive the item yet”

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Posted 8 years ago

Thank you for your review. I believe you are in contact with our customer service team who have explained that as this is an international order it may take a little longer but should be with you very soon. Do get back in touch if you need any further assistance. Kind regards.

Posted 8 years ago

“Really competitive prices. Just a pity no e-mail confirming delivery day”

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Posted 8 years ago

Hi, glad to hear you love our discounts but I'm really sorry you didn't receive your confirmation email. I have passed this onto our technical team and they are looking into this as an urgent issue. Thanks for letting us know. Kind regards.

Posted 8 years ago

“Wasn't too satisfied with the watch i ordered as it came un packaged and with no armani tag attached to it. It also had a small burn mark on the metal strap. However they did give me my money back as soon as i sent the item back to them.”

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Posted 8 years ago

Thank you for your review. I am very sorry to hear that you were unhappy with the watch. When we received it back, there were covers on both the back of the watch & the clasp, & we were unable to find the burn mark you mentioned but we have passed on your comments to our new dispatch team and we are very sorry that you were disappointed. Do let us know if we can offer any further assistance in future. Kind regards.

Posted 8 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews