Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

“Ordered three pairs of earrings for delivery 48hr Royal Mail after 4 day’s was told would take at least a week after that received an email to say a pair were damaged so I would just be sent the other two pairs so I cancelled the order”

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Posted 7 years ago

“Paid for 24 hr tracked delivery as needed it 2 days later for a special birthday present and it arrived 6 days later no email no message to say it would be late. Not a very happy customer”

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Posted 7 years ago

“Received rose gold and diamonds flower earrings one earring being faulty as tarnished after wearing twice , very disappointed and returned for a full refund.”

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Posted 7 years ago

Hello, I am so sorry to hear of your recent experience, I do however believe this has now been resolved. Kind regards, Connor.

Posted 7 years ago

“Watch didn't dispatch 3 days after ordering despite purchasing 48 hour delivery. Rang up, was told it was out of stock (even though it was showing in stock on the website) but that was okay because it could be ordered in from a shop. OK, fine, so I waited another 3 days (despite being told that I would be upgraded to 24hr delivery) and it finally was delivered. It was the wrong watch. Nothing at all like what I ordered. No explanation was given when I rang up, I was told I could have a £4 discount or I could return it. Well, it was for Christmas, and after the egregious delivery times, I did not trust a new watch to come in time. So I kept the watch, gave it as a gift, it turned out that it was acceptable and she liked the watch anyway. Fast forward just over one week: the leather strap is peeling and cracked. I'm absolutely appalled with the customer service and the quality of the watch.”

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Posted 7 years ago

Good morning, I am so sorry to hear of your recent experience. Not all stock is available for immediate dispatch however it does state this information on our website under the delivery and returns page. If you are unhappy with the item then i do advise sending it back so that we can assess the item and send the correct item out to you or issue a full refund for the item. Kind regards, Chapelle Jewellery

Posted 7 years ago

“1 - Unable to apply a discount code that was emailed direct from Chapelle. 2 - Nine days to receive item after paying for 24 hour delivery. No subsequent postage refund. 3 - Multiple emails to customer care remain unanswered. Unfortunately unable to select a rating of zero!”

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Posted 7 years ago

“Hello! I have ordered a Christmast gift and haven't heard anything about my order. I have sent two mail, without any answer from you. The information about the order/mail, is following. Best regards Marie Söderström Från: Marie Söderström Skickat: den 26 december 2017 17:24 Till: customerservices@chapelle.co.uk Ämne: VB: Your Chapelle Jewellery order confirmation Hello, Please help me and answer my earlier mail. I haven't get any tracking number on my order and I want to give the watch to my daughter as soon as possible. Best regards Marie Söderström Från: Marie Söderström Skickat: den 21 december 2017 08:43 Till: customerservices@chapelle.co.uk Ämne: VB: Your Chapelle Jewellery order confirmation Hello! Is my order shipped yet from England? Best regards Marie Söderström Från: Sales Skickat: den 18 december 2017 22:10 Till: Marie Söderström Ämne: Your Chapelle Jewellery order confirmation Marie Söderström, Thank you for your order from Chapelle Jewellery. Once your package ships we will send you a tracking number. If you have questions about your order, you can email us at customerservices@chapelle.co.uk. Your Order #000009404 Placed on 18 December 2017 21:06:21 GMT Billing Info Marie Söderström Lars Ekborgs Väg 15 Kungsängen, Stockholm, 196 34 Sweden T: 0736536277 Shipping Info Marie Söderström Lars Ekborgs Väg 15 Kungsängen, Stockholm, 196 34 Sweden T: 0736536277 Payment Method Credit/Debit Card Credit/Debit Card Credit Card Type MasterCard Credit Card Number xxxx-3436 Shipping Method Select Shipping Method - RM International Tracked and Signed (EU) Items Qty Price Ladies Calvin Klein metallic grey dial watch K2Y2Y1C3 SKU: 80130022 1 £78.75 Subtotal £78.75 Shipping & Handling £10.00 Tax £15.75 Grand Total £104.50 0115 9400 500 Hours of Operation: 9am to 5pm. Chapelle Jewellery The Jewellery Outlet Ltd, Nottingham, NG4 2YG,”

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Posted 7 years ago

“Stone fell out of engagement ring after 18 months. They refused to accept It was faulty leading me to have to pay for it to be repaired. Dalton Park store were shocking and had no compassion for my Situation as I was due to be married soon. Will never use chapelle jewellery again and have already advised friends and family to never use the company.”

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Posted 7 years ago

“I returned an item but was bit kept informed of progress. I was concerned it may have been lost in the post. I was only informed when a refund had been activated.”

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Posted 7 years ago

“This is the second time I have ordered from Chapelle. The first time a watch arrived with a dead battery, which I had to go out of my way to remedy. This time a watch has arrived which is not the one I had ordered and now I have to go out of my way to send it back. I will not use Chapelle again.”

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Posted 7 years ago

“Unfortunately, your listing was wrong on the website so I received a 'gold clasp' product instead of a 'rose gold' clasp. Your customer service team were really prompt in getting back to me, but nothing could be done and no compensation was given. I had to pay to return the product to you - which was refunded on return - but I would have appreciated a free returns slip instead. Gutted not to get the strap I was hoping for and was left with having to front the cost of return myself initially.”

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Posted 7 years ago

Good afternoon, Firstly I would like to apologise for the inconvenience this may have caused and I can assure you we have rectified this matter to ensure that this does not happen again, we have now amended the listing to state the correct information. We have since refunded your order and refunded your postage cost incurred to send the item back to us here back to your PayPal account. We do wish to sincerely apologise for the inconvenience and disappointment caused. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Hope this review will not get deleted by Chapelle Jewellery. First of all, watches are exorbitantly priced on Chapelle Jewellery’s website compared to other competitors. When I raised it with them with an evidence in the form of screenshot, they reduced only part of the price and failed to match the price with the other authorised dealer (item was not readily available on the other dealer’s website at that time). I had to waste significant amount of time to get the price match issue sorted, which was never resolved or sorted despite talking to a Managing Director level person which was a huge disappointment and actually caused solid frustration. Staff member failed to put a date on the watch’s booklet (since it was a gift), despite clearly me clarifying with them on couple of occasions that resulted into further waste of time and received the booklet without the purchase date finally. Extremely insensitive, arrogant, irresponsible, unhelpful, inefficient and incompetent staff at Chapelle Customer Services Helpline. Their approach is illogically stubborn, argumentative and very negative. Absolutely ridiculous!!!!!”

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Posted 7 years ago

Good afternoon, I am so sorry to hear of your recent experience. As mentioned with the managing director we are unable to offer any further discount on this item as we wasn't able to price match this item however a discount was received and accepted by yourself. We offered to have the item refunded back to you if you was unhappy with the price however this was accepted and the order received. It is not required that we stamp our warranty booklets as we have an agreement that the invoice acts as a stamp and would be sufficient details for the manufacturer to prompt work under warranty if needed. I am sorry you feel this way, if we can ever be of any assistance then please do get back in touch with us. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Can't say it's been great, I had to email company to see if my order had been processed as hadn't heard from them. When they did reply and said order here in next few days. Still not here over a week for some earrings is not great.. might just stick to the big well known company next time”

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Posted 7 years ago

Good morning, I am sorry to hear of your recent events and to hear you haven't received the item yet. I can see from tracking the item that delivery was attempted on the 25th of August and a whilst you were out card has been left. I do advise contact your local delivery office to re-arrange delivery of the item or collection. Unfortunately as soon as the item leaves our head office we are unable to be held accountable for the delivery of the item as this is in the hands of Royal Mail. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“waste of money, did not work after 3 weeks should get my money back”

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Posted 7 years ago

Good morning, I am so sorry to hear you have had a problem with the item you have purchased from us. Here at Chapelle we would like to have the opportunity to assess items if they have problem so that we can rectify them and issue a replacement if possible. If you wish to return the item then please contact Customerservices@chapelle.co.uk. Kind regards, Chapelle Jewellery

Posted 7 years ago

“I felt they were not the quality I expected if I hadn't tried the earrings on I would have returned them they were also a lot bigger than they looked on the picture”

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Posted 7 years ago

Dear Linda, I am sorry to hear that you felt disappointed in the quality of the earrings you purchased from us. We do put the measurements on every item of jewellery so that you know the dimensions before you decide to purchase. If the earrings appear to have a fault or if you would like to discuss your order further with us then please do not hesitate to get in touch with our Customer Services team and we will be more than happy to help. Kind regards, Chapelle Jewellery

Posted 7 years ago

“very bad experience,I have waited for more than one month!Not received anything and my messages never got replied!It's how you do business??Never again!”

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Posted 7 years ago

We're sorry to hear you feel this way. After taking a look in to this I can see that 2 of our customer service representatives responded to your emails stating that the parcel is lost within the postal system and we would very much like to provide you with a refund or replacement for the item but haven't yet received a response from yourself. We do recommend that you check your 'Junk mail' as sometimes our emails can be automatically redirected there. We very much want to get this resolved for you as soon as possible so if you could please contact customerservices@chapelle.co.uk we will make the relevant arrangements. Kindest regards, Chapelle Jewellery.

Posted 7 years ago

“Indeed what went wrong, made a special trip to the closest branch (Swindon) having seen this ring on the website, given it was to be a valentine present. The applicable size wasn't available so order it on line. My wife finally received the ring after much chasing last week (Mid. April !).”

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Posted 7 years ago

We're really sorry to read your review. After taking a look in to your order we can see that you were informed that we unfortunately didn't have the size you required available for immediate dispatch but we were however, receiving a delivery by the end of March which you were willing to wait for. In this time we were transferring over to a new head office system which did unfortunately cause a slight delay in dispatch and we can't apologise enough for this. As an apology we did refund your postage and ensured the ring was posted out as soon as possible when it arrived. Please again accept our most sincere apologies for the disappointment caused and were so sorry we failed to meet your expectations on this occasions. All the best, Chapelle Jewellery

Posted 7 years ago

“Ear rings broken. Post not attached.”

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Posted 8 years ago

I am so sorry to hear your earrings seem to be broken. Please do return them back to us by following the instructions on your returns paperwork an we will of course arrange for a replacement to be processed. IF you have any further queries please do not hesitate to contact customerservices@chapelle.co,uk. Kindest regards, Chapelle Jewellery.

Posted 8 years ago

I am so sorry to hear your earrings seem to be broken. Please do return them back to us by following the instructions on your returns paperwork an we will of course arrange for a replacement to be processed. IF you have any further queries please do not hesitate to contact customerservices@chapelle.co,uk. Kindest regards, Chapelle Jewellery.

Posted 8 years ago

“Item arrived damaged with knotted chain and had to be returned. Why was it dispatched like this ? Poor service”

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Posted 8 years ago

We are so sorry to hear you have received your order in a less than satisfactory condition. Please feel free to email customerservices@chapelle.co.uk with your concerns and we will of course raise this issue with our dispatching team.

Posted 8 years ago

“A pair of Silver earrings one of which is a very different colour to the other, presumably tarnished, so will either sent them back or take them to a shop hopefully for an exchange. A surprising disappointment. How can you go wrong with a simple pair of silver/diamond earrings ?”

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Posted 8 years ago

Hi, I'm so sorry to hear that there appears to be a problem. Please could you call us or email us a picture at customerservices@chapelle.co.uk and we will look into this for you as a matter of urgency? Many thanks.

Posted 8 years ago

“Please get back to me about my requested return/refund? As the gift was not suitable. Thank you, Kind regards, Hayley”

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Posted 8 years ago

Dear Hayley, Our customer services team has received your email this morning and will be replying very soon. We aim to reply to all emails within 24 hours. As long as you are within your returns period and the item is in brand new, unworn condition this should be absolutely fine though. Kind regards.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Chapelle Jewellery Reviews