Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous”

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Posted 9 years ago

“Quick delivery well packed will shop again”

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Posted 9 years ago

“I rang customer service before I purchased, the help I received was excellent. I would definitely recommend Chapelle.”

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Posted 9 years ago

“Extreme good service and delivered as promise”

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Posted 9 years ago

“Beautiful jewellery and very fast P&P.”

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Posted 9 years ago

“Lots to choose from, easy to order, packaging good & arrived quickly.”

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Posted 9 years ago

“Easy to order on line and delivery very quick-most impressed.”

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Posted 9 years ago

Great to hear you were able to find what you were looking for and that you're pleased with the service. Thanks for taking the time to leave a review. Kind regards Claire

Posted 8 years ago

“good choice of silver jewellery that you wouldnt normally find in the high street.”

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Posted 9 years ago

“Happy - service and price good - would use again for sure”

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Posted 9 years ago

“Website does not provide enough details - size of gem. Very disappointed in the overall size of the ring when it arrived.”

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Posted 9 years ago

Thank you for your feedback and I am sorry to hear you are disappointed with the item and with your experience of shopping online with Chapelle. We do appreciate it can be difficult to get an understanding of the size of an item from a photograph and we are working through adding dimensions to our product lines; unfortunately the item you ordered hasn't been amended yet. We also offer a 21 day return policy for items ordered online for this reason as you cannot touch and feel the item before you purchase it. Please feel free to return the item for a refund or contact us and we will be happy to try and source a more suitable alternative. Kind regards Sarah

Posted 8 years ago

“excellent delivery very quick, and very quick with returns as well”

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Posted 9 years ago

“FAULTLESS”

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Posted 9 years ago

“Service very good and fast.”

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Posted 9 years ago

“Service very good and fast.”

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Posted 9 years ago

“The website is excellent and the delivery was very quick”

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Posted 9 years ago

“Prompt service. Daughter loves the item...”

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Posted 9 years ago

“Great service”

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Posted 9 years ago

Thank you for your positive feedback. We always aim to deliver excellent quality and value so I am really pleased to hear you are happy with your purchase and experience of shopping online with Chapelle. Please do contact us if we can be of any assistance in the future. Kind regards Sarah

Posted 8 years ago

“Ordered an "Ice" watch for my daughter but unfortunately it arrived with a broken strap,returned the watch straight away and a replacement arrived 2 days later. Great service and recommended.”

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Posted 9 years ago

Thank you for taking the time to leave us such positive feedback. I am so sorry to hear that the original watch arrived broken but really pleased that the team were able to rectify this so quickly and that you were happy with the service you received. Do get in touch if we can be of any assistance in the future. Kind regards Sarah

Posted 8 years ago

“would not buy from”

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Posted 9 years ago

I am sorry your ring has not yet arrived and for the inconvenience this has caused you. Your order was received on the 17th April and dispatched on the 20th. It was sent using Royal Mail and unfortunately on this occasion they have not delivered within their time frame. As my colleague Emma advised in an email please do let us know whether it arrives with you by the 12th of May which allows Royal Mail 15 working days to fulfil the delivery. If it has not arrived by then we will issue you with a full refund. Kind regards Sarah

Posted 8 years ago

“Very quick service , good communications would definitely use this service again”

Helpful Report

Posted 9 years ago

I am really pleased to hear you are happy with your experience of shopping online at Chapelle. Do contact us if we can be of any assistance in the future. Kind regards Sarah

Posted 8 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews