Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item received in good time....nice watch and good price in comparison with other shops online. Recommended. Thanks”

Helpful Report

Posted 8 years ago

Thanks for your recommendation! I'm glad you were happy with our service and hope you shop with us again soon. Kind regards.

Posted 8 years ago

“Fast service. Article perfect as on the pictures. Great purchase”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase. Kind regards.

Posted 8 years ago

“Excellent staff team! In store and when dealing with online orders. I had reason to cancel/change my jewellery orders recently which meant contacting the online team by email and visiting the Royal Quays store in North Shields...a few times! Every single member of staff I dealt with were patient, friendly and very helpful. Every one of them is a credit to Chapelle Jewellery. Please make sure you understand the returns and ordering policies and procedures fully when ordering though, there may be specifics you need to know. Awesome team though and fantastic quality jewellery at great prices.”

Helpful Report

Posted 8 years ago

I'm so glad to hear that you found both our customer service and store teams so helpful and that you love our jewellery. I do hope you shop with us again soon.

Posted 8 years ago

“Serious seller, great items, vert fast delivery, perfect transaction!”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review and let us know that you were so happy with our service! Do get in touch if we can help with anything else in future. Kind regards.

Posted 8 years ago

“Quick and easy to order and the watch was delivered within three days, only thing I would say is that I did not receive any email Confirmation of the order and I did phone to check that the order had gone through as I thought this was a little unusual as you always get some kind of confirmation when Internet shopping.”

Helpful Report

Posted 8 years ago

Thank you for your review. I'm sorry that you did not receive our confirmation or dispatch emails. I have checked your order on our system and they were sent so I am very concerned they didn't get through. Usually this means the have gone to a junk folder but if you order from us again and don't receive them please do get in touch as our team will always be happy to help. Kind regards.

Posted 8 years ago

“The staff are friendly and helpful - very please with the customer services”

Helpful Report

Posted 8 years ago

Thank you for your review. I will ensure your kind words are passed on. Kind regards.

Posted 8 years ago

“Good service and good price.”

Helpful Report

Posted 8 years ago

Thank you very much for taking the time to review your recent order. Kind regards.

Posted 8 years ago

“Well presented and beautiful item at reasonable price . My daughter loved it”

Helpful Report

Posted 8 years ago

Thank you for letting us know your daughter was pleased, it's always nice to hear when our items are well-received. Do get in touch if we can be of any further help. Kind regards.

Posted 8 years ago

“Found Chapelle Jewellery had the watch I was looking for at the best price online and the order process was very smooth and easy. Delivery came within a couple of days so I'm very pleased with the whole process”

Helpful Report

Posted 8 years ago

Thank you for your kind review. I am so glad that you were pleased with our service and I do hope you shop with us again soon for more bargains. Kind regards.

Posted 8 years ago

“Easy to look through the web site for watches and easy to order. It is just a shame that you don't included p+p in the cost!”

Helpful Report

Posted 8 years ago

I'm glad you found our website easy to use and found something you liked. We don't include P&P because it lets us keep everything on our website at the same low price as in our shops to prevent confusion and we offer at least 30% off RRP on everything all year round. Hope that helps to clarify. Kind regards.

Posted 8 years ago

“Love my radley watch, and service was brilliant.”

Helpful Report

Posted 8 years ago

So glad you love your new watch! Thanks for taking the time to leave a review. Kind regards.

Posted 8 years ago

“I ordered a Rotary chronograph watch online with Chapelle. I received the watch in a very timely matter. When I opened the box I was disappointed to see that the watch box in which the watch was contained was crushed. Such a shame since the box is very handsome. The package wasn't properly suited for this watch box. More padding or a bigger box would have been wise to use. Whatever the case, the watch is beautiful and the price was very reasonable. Maybe Chapelle will send to me a new Rotary watch box so that when after 3 years I return the watch for service, the watch will be properly protected. Overall, Chapelle is a very fine company and I am happy with this watch.”

Helpful Report

Posted 8 years ago

Hi Ron, I am so sorry to hear this. The original box should have been wrapped in bubble wrap so it was securely held to prevent damage on the way to the US. I am very sorry if this was not the case and will ensure this information is passed on. We have sent you out a new box today so it should be with you soon. Please do get in touch if we can be of any further assistance and our sincere apologies for any inconvenience. Kind regards.

Posted 8 years ago

“The watch I ordered was very well priced, in the manufacturers packaging secure and arrived early. In excellent condition. I would purchase other items from them with confidence.”

Helpful Report

Posted 8 years ago

Thank you for your lovely review. I am glad you were happy with your purchase and I do hope you shop with us again soon. Kind regards.

Posted 8 years ago

“Great shipping and the best price on the item I purchased. Saved easily about 30% of the next cheapest competitor price. Thank you!”

Helpful Report

Posted 8 years ago

Glad to know you were happy with your purchase! Thanks for taking the time to leave a review. Kind regards.

Posted 8 years ago

“Looks really good quality, pearls are real and good condition, will have to see how well it lasts but all looks good!”

Helpful Report

Posted 8 years ago

Thank you for leaving a review and letting us know you are pleased with your new bracelet. Do get in touch if you require anything else or if you are interested in the matching necklace in future. Kind regards.

Posted 8 years ago

“Bought two items as leaving presents. Customer care were excellent, they arranged for next day delivery as I made a mistake when ordering and hadn't completed the order. The necklaces were beautiful , 2 very happy ladies. Thank you”

Helpful Report

Posted 8 years ago

I'm glad to hear you were happy with our customer service and I'm so glad we could help you get them in time. Thanks for letting us know they were well received! Kind regards.

Posted 8 years ago

“Thanks for my super cool bright orange watch, people have noticed and said "I like your watch" :)”

Helpful Report

Posted 8 years ago

Thanks for getting in touch and letting us know that you (and everyone else!) love your new watch. Glad we could help!

Posted 8 years ago

“Good price and great delivery time”

Helpful Report

Posted 8 years ago

Thanks for letting us know you were happy with our service. Do let us know if we can help with anything else. Kind regards.

Posted 8 years ago

“I found getting the right watch was so easy on line the ranges were brilliant a nd so easy to follow the instructions. Also there was a great range of other jewellery as well. If I managed to order online anyone can. Keep up the great work Chapelle.”

Helpful Report

Posted 8 years ago

Thanks for the lovely review! I'm so glad you found our website easy to use and were happy with our range. Do get in touch if we can help with any future purchases. Kind regards.

Posted 8 years ago

“Very helpful, and competitively priced. Watch arrived on time.”

Helpful Report

Posted 8 years ago

Thank you so much for taking the time to leave a review. Kind regards.

Posted 8 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews