Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service. Product arrived well packed and in excellent condition.”

Helpful Report

Posted 9 years ago

I am really pleased to hear that you were happy with your experience of shopping online at Chapelle. Thank you for leaving such positive feedback and do get back in touch if we can be of any further assistance. Kind regards, Sarah

Posted 8 years ago

“Georgia was very helpful and quick to respond to my questions. Great service.”

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Posted 9 years ago

Thank you for taking the time to leave us such positive feedback. I will pass your comments on to Georgia who I am sure will be really pleased to hear them. Don't hesitate to get back in touch if we can be of any further assistance. Kind regards, Gabby

Posted 8 years ago

“Excellent website and quick delivery”

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Posted 9 years ago

Thank you for your feedback; it is great to hear you were happy with your experience of shopping online at Chapelle. Do get in touch if we can be of any assistance in the future. Kind regards, Gabby

Posted 8 years ago

“Customer service apologised that Royal Mail had failed to deliver and refunded the delivery fee and said it would arrive the next day. It arrived several days later and nobody from the company contacted me again, responded to my second email or my PayPal complaint. Very poor.”

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Posted 9 years ago

“Kept informed all the way Brilliant”

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Posted 9 years ago

Thank you so much for your lovely feedback. I am so glad that you are happy with our service and products and I do hope you come back to find more great deals in future. Kind regards, Gabby

Posted 8 years ago

“delivered promptly”

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Posted 9 years ago

“arrived very prompt looks exactly as the on line description at what I think was a reasonable price.”

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Posted 9 years ago

“Didn't deliver on time. Sent to wrong address. Didn't reply to email.”

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Posted 9 years ago

On looking into this I can see that there was an unfortunate mix-up with your order, and it was sent via standard rather than special delivery as the special delivery tracking reference was given to the wrong order. A member of our customer services team did reply to your email immediately, apologising for the delay and refunding your postage costs as you had paid extra for special delivery, and has also contacted you since explaining the situation and I am very sorry if you did not receive these. Once again, I would like to apologise for this mistake and for any inconvenience caused by the additional delay. Kind regards, Gabby

Posted 8 years ago

“Very good great price”

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Posted 9 years ago

I am so glad you are happy with your new earrings. We have a large selection of Hot Diamonds jewellery and receive new designs all year round at great discount prices so do keep your eye on our range. Kind regards, Gabby

Posted 8 years ago

“Good service , no problems , smooth transaction , thanks”

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Posted 9 years ago

“Excellent service and very good price compared to other company's . will shop here again .”

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Posted 9 years ago

Thank you for your lovely feedback. I'm so glad you were happy with our service online & in store. If you purchase from us in future we can also adjust watches before we dispatch them if you let us know the required size. Kind regards, Gabby

Posted 8 years ago

“Straightforward transaction, very quick delivery and good communications from the company. Have never heard of this company or bought from the before but i would definitely recommend buying from them and would use the again.”

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Posted 9 years ago

I'm so glad to hear you were happy with our service and thank you for leaving such lovely feedback. We receive new lines all year round so do check back for more great deals in future. Kind regards, Gabby

Posted 8 years ago

“Brilliant service and excellent price”

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Posted 9 years ago

“Good”

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Posted 9 years ago

“Quick delivery packaged well”

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Posted 9 years ago

Thank you for taking the time to leave feedback. We have a wide range of Hot Diamonds jewellery with at least 30% off RRP all year round so do keep an eye out for more lovely pieces in future! Kind regards, Gabby

Posted 8 years ago

“Very happy with postage time, price of product and the quality.”

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Posted 9 years ago

“Easy transaction, quick delivery, would do business with again.”

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Posted 9 years ago

Thank you so much for taking the time to leave us such positive feedback. It is great to hear that you were happy with the ease of transaction and the discounted prices we offer on all our jewellery. If we can be of any assistance in the future please do get in touch. Kind regards, Sarah

Posted 8 years ago

“Ordered this watch online but it was found by a lady member of your staff in your York Designer outlet store. She was extremely helpful. I don't remember her name. Blonde hair.”

Helpful Report

Posted 9 years ago

Thank you for leaving feedback and I am really pleased to hear that you were happy with the service you received in our York shop and online. Please do get in touch if we can be of any assistance in the future. Kind regards, Sarah

Posted 8 years ago

“Very quick delivery .exelent service”

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Posted 9 years ago

“Perfect, just what I wanted.”

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Posted 9 years ago

Thank you very much for taking the time to leave feedback on your recent purchase. I am glad you are pleased with it and I do hope that your wife likes it too! Kind regards, Gabby

Posted 8 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews