Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the pearl bracelet for my Mum's special birthday. It arrived promptly and was a lovely quality bracelet, however, unfortunately it was tiny and did not fit. This was really disappointing as there had been no indication of size on the website. The bracelet will be returned and my Mum left with no birthday gift. Despite this, I would recommend Chapelle based on the prompt service but sadly, unless I have seen the product first, will not be ordering from them again.”

Helpful Report

Posted 8 years ago

Thank you for your review. I am sorry to hear that the bracelet didn't fit and that you couldn't see any indication of size. I have checked this item on our website & the length is in both the description & in the details table so I am very concerned you couldn't see this and will ask our technical team to investigate. If you are interested in an exchange please contact us or put a note on your returns paperwork and we would be happy to look into larger alternatives for your Mum. Alternatively we do have a number of outlet shops which would be able to exchange it for you instead if you prefer. Kind regards.

Posted 8 years ago

“Great prices and lovely products. However two of three boxes were damaged and it doesn't look nice when giving as a gift. One item appears to be faulty.”

Helpful Report

Posted 8 years ago

I'm glad you love the jewellery but I am very concerned about the presentation boxes. If you require them for a gift, please can you email customerservices@chapelle.co.uk with the details and pictures so we can see if we have any spare boxes we can send you? I am so sorry for any inconvenience and would like to rectify this for you as soon as possible. Kind regards.

Posted 8 years ago

“I tried to communicate with your establishment many, many, many times without success!!! My e-mails were always returned to me as "undeliverable" found this experiecnce very unsettleing regarding my inquires of my order. TO date I have not received any correspondence regarding the delivery or expected date of delivery of my order. Overall, not a very good experience!! Sandra Dunham 1243 Princeton Rd Woodburn, Oregon. 97071. USA. js.dunham@icloud.com. Ps. Not sure you will receive this e-mail???????????”

Helpful Report

Posted 8 years ago

Hi Sandra, I'm very sorry to hear you have experienced some difficulty getting in contact with us. After looking into this, I can see that the latest notes on your order (from 08/07/2016) indicate that your item has been passed on to the United States delivery service. I do hope your order has since been well received. Since your order was placed, we have received all of your emails and live-chat messages and have replied to them without an undelivered notification at our end. I'm very sorry to hear that you have not received some of these replies and fear it may be due to a technical error which I will pass on to the relevant department. If you are struggling to get in contact with us in the future, I recommend using the live-chat feature on our website or contacting us by telephone on 0115 9400 500.

Posted 8 years ago

“First watch which was sent to me was faulty and the replacement one is kind of OK but it lost around 1 minute after 1 month. I don't know if this is the standard for Rotary watches. My old watch(nearly 20years old) has never had this problem until recently. I expected more from Rotary.”

Helpful Report

Posted 9 years ago

“Very happy with the actual watch i purchased. Service and delivery were good. However i have already had to pay for a new battery to be fitted.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and I am sorry to hear the battery ran out so soon after purchase. As we deal in clearance lines we can be never be sure how long the battery has been in the watch before we sell it. This is why we guarantee batteries for the first year after purchase and will replace the battery free of charge within this time.

Posted 9 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews