Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The watch I liked arrived promptly and every thing was alright. No dramas.”

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Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Received rose gold and diamonds flower earrings one earring being faulty as tarnished after wearing twice , very disappointed and returned for a full refund.”

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Posted 7 years ago

Hello, I am so sorry to hear of your recent experience, I do however believe this has now been resolved. Kind regards, Connor.

Posted 7 years ago

“Watch didn't dispatch 3 days after ordering despite purchasing 48 hour delivery. Rang up, was told it was out of stock (even though it was showing in stock on the website) but that was okay because it could be ordered in from a shop. OK, fine, so I waited another 3 days (despite being told that I would be upgraded to 24hr delivery) and it finally was delivered. It was the wrong watch. Nothing at all like what I ordered. No explanation was given when I rang up, I was told I could have a £4 discount or I could return it. Well, it was for Christmas, and after the egregious delivery times, I did not trust a new watch to come in time. So I kept the watch, gave it as a gift, it turned out that it was acceptable and she liked the watch anyway. Fast forward just over one week: the leather strap is peeling and cracked. I'm absolutely appalled with the customer service and the quality of the watch.”

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Posted 7 years ago

Good morning, I am so sorry to hear of your recent experience. Not all stock is available for immediate dispatch however it does state this information on our website under the delivery and returns page. If you are unhappy with the item then i do advise sending it back so that we can assess the item and send the correct item out to you or issue a full refund for the item. Kind regards, Chapelle Jewellery

Posted 7 years ago

“Ordering was easy, I was kept informed of delivery and the beautiful ear rings arrived on agreed date.”

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Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Arrived promtly within 48 hrs of ordering and packaged .. ptesented well”

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Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Product exactly as described. Arrived on time and well packaged”

Helpful Report

Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“I ordered 5 days before Christmas at 10 pm in the evening for a very small sized ring. Before midday the next day I had an e-mail telling me the disappointng news that the size would not be ready in time. Before I could get in a panic, the e-mail went on to provide an alternative suggestion of the next size up which could be delivered and therefore be presented as a present, followed by a further suggestion as to how easy it would be to exchange in the new year if a smaller size was still required. In this day and age of quick offers and internet shopping not being supported by proper customer care it was very refreshing to have the worry and thinking taken away from me when the initial news was broken. I even got a further response to my return e-mail, thanking me for my prompt response and assuring me that everything was in hand. Sure enough, 2 days later, there was my delivery and one final thing, the gift wrapping I paid a small sum extra for was well worth it and very cleverly constructed. I'd have paid twice as much for this element alone. I've shopped with Chappelle twice now; once in the shop at East Midlands outlet and once on line; both times their customer care shines through and will make me return.”

Helpful Report

Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“First class service order on the Thursday before Christmas and receive my watch on the Saturday. It was well wrapped and am very pleased with it. Would definitely use Chappelle again”

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Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“1 - Unable to apply a discount code that was emailed direct from Chapelle. 2 - Nine days to receive item after paying for 24 hour delivery. No subsequent postage refund. 3 - Multiple emails to customer care remain unanswered. Unfortunately unable to select a rating of zero!”

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Posted 7 years ago

“Lovely necklace. Just as advertised”

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Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Excellent service from start to finish arrived next day . Would use chapelle again without hesitation .”

Helpful Report

Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“They kept in touch once I had placed my order and my order was dispatched when they said it would be.”

Helpful Report

Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Not only did they supply me with the perfect timepiece(which was for an excellent price I might add), but they also upgraded my standard delivery, to Special Delivery free of charge without me even knowing, for next day delivery...this way I was able to have my gift to open on Christmas Day and not days after. Perfect! I thank them very much and will most certainly use them again.”

Helpful Report

Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“generally supply quality goods at great prices”

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Posted 7 years ago

“Ordered a necklace for my girlfriends Christmas present and although delivery took a little longer than first estimated I was given a faster shipping to guarantee it arrived before Christmas. I was also given an update on my order to explain this. Great service. Would definitely recommend”

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Posted 7 years ago

“Prompt efficient mail order service.”

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Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Jewellery as described and quick delivery”

Helpful Report

Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“Hello! I have ordered a Christmast gift and haven't heard anything about my order. I have sent two mail, without any answer from you. The information about the order/mail, is following. Best regards Marie Söderström Från: Marie Söderström Skickat: den 26 december 2017 17:24 Till: customerservices@chapelle.co.uk Ämne: VB: Your Chapelle Jewellery order confirmation Hello, Please help me and answer my earlier mail. I haven't get any tracking number on my order and I want to give the watch to my daughter as soon as possible. Best regards Marie Söderström Från: Marie Söderström Skickat: den 21 december 2017 08:43 Till: customerservices@chapelle.co.uk Ämne: VB: Your Chapelle Jewellery order confirmation Hello! Is my order shipped yet from England? Best regards Marie Söderström Från: Sales Skickat: den 18 december 2017 22:10 Till: Marie Söderström Ämne: Your Chapelle Jewellery order confirmation Marie Söderström, Thank you for your order from Chapelle Jewellery. Once your package ships we will send you a tracking number. If you have questions about your order, you can email us at customerservices@chapelle.co.uk. Your Order #000009404 Placed on 18 December 2017 21:06:21 GMT Billing Info Marie Söderström Lars Ekborgs Väg 15 Kungsängen, Stockholm, 196 34 Sweden T: 0736536277 Shipping Info Marie Söderström Lars Ekborgs Väg 15 Kungsängen, Stockholm, 196 34 Sweden T: 0736536277 Payment Method Credit/Debit Card Credit/Debit Card Credit Card Type MasterCard Credit Card Number xxxx-3436 Shipping Method Select Shipping Method - RM International Tracked and Signed (EU) Items Qty Price Ladies Calvin Klein metallic grey dial watch K2Y2Y1C3 SKU: 80130022 1 £78.75 Subtotal £78.75 Shipping & Handling £10.00 Tax £15.75 Grand Total £104.50 0115 9400 500 Hours of Operation: 9am to 5pm. Chapelle Jewellery The Jewellery Outlet Ltd, Nottingham, NG4 2YG,”

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Posted 7 years ago

“Very fast ,good service,lovely bracelet .My daughter loves it”

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Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

“I went into Braintree shop to buy a man's leather bracelet and the colour I wanted was not available ,but staff told me when more stock was coming in and gave me the phone number to call and check if had come in.I decided to order online and As it was Christmas delivery took a bit longer ,but when I e-mailed it was answered quickly and the bracelet arrived in time.Staff in Braintree always happy and helpful.Priced are competitive.”

Helpful Report

Posted 7 years ago

Good morning, I am glad to hear you are happy with the item purchased from us and our service. We do look forward to hearing from you again. Kind regards, Chapelle Jewellery.

Posted 7 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews