Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have ordered from chapelle jewellery and can safely say 100% I would order with them again as well as recommend them. I had an email confirmations straight away after placing my order with all my details. There was a problem with a necklace I had ordered, I received an email from chapelle jewellery to say they were not satisfied with this product and therefor would not send it out but reassured me that my order would be with me as soon as possible. And it was.. A week later I recieved my order and couldn't be happier with it!”

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Posted 10 years ago

Thank you for your positive feedback and I am pleased to hear you were happy with your experience of shopping online with Chapelle. I am sorry that there was a delay with your order but it is great that you are happy with the level of communication you received. I will ensure the website team are aware of your positive comments. Kind regards Sarah

Posted 8 years ago

“Great communication and service. I received the item in just over a week.”

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Posted 10 years ago

“good, quick, perfect”

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Posted 10 years ago

“easy transaction and quick postage”

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Posted 10 years ago

“easy transaction and quick postage”

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Posted 10 years ago

“found randomly online, seems ok”

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Posted 10 years ago

“Lovely bracelet”

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Posted 10 years ago

“Although really upset that the ring my wife had found was going to take at least to deliver the lady ensured the ring was delivered before my daughters birthday party”

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Posted 10 years ago

“arrived quickly in great presentation box very pleased”

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Posted 10 years ago

“Good quality jewellery at a reasonable price, I already have these earrings in yellow gold and had no hesitation in buying again from Chapelle.”

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Posted 10 years ago

“Excellent service.”

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Posted 10 years ago

“Great prices”

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Posted 10 years ago

“It is very good and fast!”

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Posted 10 years ago

“Very speedy”

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Posted 10 years ago

“Website is very poor and keeps loosing connection”

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Posted 10 years ago

Hi Evelyn, Thank you for your comments and I am sorry to hear you experienced some problems while shopping online. We have not been informed of any other customers experiencing these issues and we cannot recreate this ourselves, however I will pass your comments on to the technical team for them to take a look in to. I am sorry to hear that you are disappointed with the item you have purchased. If the item is unworn and in a brand new condition then you can return this to us for an exchange or refund; we do have a wide range of popcorn bracelets in various sizes and we would be happy to answer any questions or suggest alternatives. Kind regards Sarah

Posted 8 years ago

“Have bought twice earrings and rings, lower price range, but superb and so very pretty. Shall continue to keep track of the range and buy more as most of the items are well designed and definitely different - way above average choices.”

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Posted 10 years ago

“great price and prompt delivery”

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Posted 10 years ago

“Bad customer service, watch took to long to arrive as it was meant to be surprise birthday gift. Secondly was used product, didn't arrived in good packaging at all. Felt like buying second and watch”

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Posted 10 years ago

I am sorry that you are unhappy with your experience of shopping online with Chapelle. Your order was received on the 29th of June and was despatched on the 30th so I am sorry to hear that you state the item took too long to arrive. Please let me assure you that each item is 100% genuine and brand new direct from the manufacturer so I am very concerned to hear that you feel you have received a second product. If you are unhappy with your purchase you can return it to us for an exchange or refund using the paperwork that was included in the parcel. Once again please accept our apologies that you are unhappy with your order and do contact us if you have any further queries. Kind regards Sarah

Posted 8 years ago

“Excellent and timely customer service. Beautiful merchandise.”

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Posted 10 years ago

“Excellent and timely customer service. Beautiful merchandise.”

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Posted 10 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews