Cutting Edge Skirting Reviews

Name: Cutting Edge Skirting
Address: Unit 2, Central Avenue, Cradley Heath, Birmingham
Rating: 4.47

4.5 Rating 887 Reviews

85 %

of reviewers recommend Cutting Edge Skirting

4.5

Based on 887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Cutting Edge Skirting 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shame really had a great experience the first 3 times but this time skirting boards was damaged It was only by chance someone was off I’ll from work we was able to actually get the delivery due to nobody contacting us telling us a date or time”

Helpful Report

Posted 1 month ago

“I chose to buy my skirting through Cutting Edge as I’d read lots of excellent reviews. I paid extra for express delivery, but it arrived 4 days after it was meant to and it was only dispatched after we contacted them to find out where it was. This resulted in me having to postpone the work and so we’re now still waiting to have this done weeks later. I contacted them about the late delivery and was told over the phone that I’d be refunded the delivery fee for the inconvenience, however, this never honoured despite me chasing them up. Really disappointed with the customer service and won’t be ordering through CES again.”

Helpful Report

Posted 1 month ago

“Architrave turned up in good time and good condition. Unfortunately, I ordered the wrong size its too wide (my mistake) and I am unable to return it as I was informed that it is made to measure. I am now going to have to look around for something more suitable.”

Helpful Report

Posted 4 months ago

“Delivery too late”

Helpful Report

Posted 5 months ago

“Skirting damaged on edges , 2x lengths snapped in half . Very rough finish needed fully sanding down to give another prime coat”

Helpful Report

Posted 9 months ago

“I feel its the courier company they use, the delivery driver would only leave 11 4.2m lengths of skirting on my 77 year old mums drive and wouldn’t even put round the back which wouldn’t have been much more of an effort. You need to change the couriers you use to a more friendly and helpful service.”

Helpful Report

Posted 9 months ago

“Great price, great product, unfortunately let down by poor communication. Was told at ordering stage that I would receive notification when delivery would take place. I didn’t receive anything, even after emailing them for an update. Pretty port for an internet based company”

Helpful Report

Posted 9 months ago

“Product is good, the skirts are well made and well finished. Service though, no email to say order dispatched, no confirmation of when delivery will be made. Given that 4.2m lengths of skirting boards can’t be left in a convenient place notice of when a delivery will be received is essential.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your review, we are sorry to hear you had this experience with us, we will take your feedback on board. Thanks - Emily

Posted 1 year ago

“Skirting and architrave were good value until I had to pay £90 delivery to get it before Christmas, even though I was willing to wait the 5 working days for delivery that were still available. Also, I phoned immediately after I placed the order to ask for two lengths to be rebated (my fault I know) and was assured that this would happen, upon delivery it had not, most annoying. I appreciate that they were busy, but I feel as though they do not have that 'customer touch' necessary when someone (non-trade) is spending £600”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your review, we are sorry to hear about your experience when getting in touch with us, we try our best to help all customers in any way that we can. Your feedback has been passed on. Thanks - Emily

Posted 1 year ago

“Helpful and polite on the phone. But I'm writing this 14 days after ordering/paying and still waiting for the delivery, so I couldn't tell you what their product is like.”

Helpful Report

Posted 1 year ago

“Most of my Edwardian skirting has been great but a couple of lengths were damaged.”

Helpful Report

Posted 1 year ago

Hi Natasha, Thank you for your feedback. I am sorry to hear your order arrived with damage. Please send us any images of damaged boards and we will look at getting these replaced. Kind regards, Oliver.

Posted 1 year ago

“Great service ahead of time and very prompt delivery (I did pay extra for this). Unfortunately all 60m of skirtings and architrave where I paid extra to be pre primed, were heavily mottled due to an error in the manufacturing process resulting in 7 hours of sanding to bring them up to a decent standard. The priming cost was refunded however the additional stress and workload to fix this unnecessary mistake would mean I go elsewhere in future.”

Helpful Report

Posted 1 year ago

Hi Ben Thank you for taking the time to leave a review. We have passed your feedback over to the production team, this is not accepted at all. They have apologised for the inconvenience this has caused yourselves. Your feedback is recorded for education purposes. - Mandy

Posted 1 year ago

“Great product… Delivery guys were extremely rude thou”

Helpful Report

Posted 1 year ago

Hi Marc Thanks for your feedback. I am sorry to hear you've had a negative experience with the driver. I have contacted the third party courier to investigate your delivery. - Mandy

Posted 1 year ago

“Quality product but the delivery service absolutely shocking”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent order of skirting boards. We are pleased to hear you are happy with the quality of your goods. We appreciate your patience and understanding during the unexpected delay in delivery. We would like to clarify that we dispatched your order on time, as per our standard procedures. However, unfortunately, we encountered an unforeseen delay with our third-party courier, which was beyond our control. We understand that this delay caused inconvenience and frustration, and we sincerely apologize for the inconvenience caused. Kind regards, Oliver.

Posted 1 year ago

“Order arrived within the specified timeframe, however some skirtings were damaged during delivery due to the ends of the skirtings not being protected with anything... wouldn’t take much to just add some card on the ends to prevent this (did notice others had experienced this also reading after reading the reviews before ordering)”

Helpful Report

Posted 1 year ago

Hi Dan, Thank you for your review. I am sorry to hear that your boards arrived damaged. If you would like, you can send us some images of the damage and we can forward them to our technical team for review. Kind regards, Oliver.

Posted 1 year ago

“Good Customer services, good product but delivery took over 2weeks.”

Helpful Report

Posted 1 year ago

Hi Iain Thank you so much for taking the time to leave a review! We really appreciate your feedback. I am sorry if there was a delay in getting your order to you, please send us your order number and we can look into this for you. Your review is very valuable to us, as it helps us to understand what we're doing right and where we can improve. We're always striving to provide the best possible experience for our customers, and your feedback is a crucial part of that process. Kind regards, Oliver

Posted 1 year ago

“Still waiting on goods to be delivered. Would have expected to have arrived by now.”

Helpful Report

Posted 1 year ago

Hi Simon, I am sorry that your order has not yet arrived. Please send us an email with your order details and we will let you know when we can get these delivered. Kind regards, Oliver.

Posted 1 year ago

“Ordered 2nd of April. Today is the 15th and it still hasn’t arrived… no communication explains the delay. I did call up and was told it would be delivered yesterday”

Helpful Report

Posted 1 year ago

Hi Alexander, Thank you for your review. Please accept my apologies if your order is late. Please send us an email with your order details and I will look into where this order is for you. Please be assured we try our hardest to keep customers as up-to-date with delivery information as possible. Kind regards, Oliver.

Posted 1 year ago

“My order booked with expected delivery of 4 to 6 days. I was hoping for 4 but delivery wasn;t until day 8. The skirting and architrave was well packaged but still had damaged edges when I unpacked it”

Helpful Report

Posted 1 year ago

Hi George, Thank you for your review. Please note that all advertised lead times are working days and with the bank holiday, this has meant that orders are taking slightly longer to be delivered. If you have paid an express delivery charge and feel the order has arrived late, please send us an email and we can look at getting the cost refunded for you. Kind regards, Oliver.

Posted 1 year ago

“Quality and delivery was good, however we paid additional to have our order primed, expecting it to be ready to paint, which it was not. I have had to sand the items to acheive a decent smooth surface. This I feel should have been indicated on the item descriptions.”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you for your review. I am sorry to hear that you are unhappy with the priming on your order. If you would like to send us some images, please do and we can have a look at them for you. Kind regards, Oliver.

Posted 1 year ago

Cutting Edge Skirting is rated 4.5 based on 887 reviews