Cutting Edge Skirting Reviews

Name: Cutting Edge Skirting
Address: Unit 2, Central Avenue, Cradley Heath, Birmingham
Rating: 4.47

4.5 Rating 887 Reviews

85 %

of reviewers recommend Cutting Edge Skirting

4.5

Based on 887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Cutting Edge Skirting 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on the 22nd of April with a 10 day delivery. It’s now the 16th of May and the item have still not arrived.”

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Posted 1 year ago

“Absolutely shocking service from this company. Slow to reply to emails, ordered on 3rd April and had half of the order delivered 2 weeks later and still waiting on the remainder of my delivery. Avoid all costs. Ridiculous”

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Posted 1 year ago

“Didn't arrive the next day, there was not a postal - train strike - did not come back to me on the email...did not come back to me via phone either, despite saying that they would. Paid over the top for a service that didn't happen and they didn't care.”

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Posted 1 year ago

“Still not received my order sadly”

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Posted 1 year ago

Hi Shaun, Thank you for your review. I am happy to see this issue has been resolved, we would appreciate it if you get the chance to if you would update your review to reflect the resolution. Kind regards, Oliver.

Posted 1 year ago

“I ordered a skirting boards on the 6th of April now is 18th of April and I still didn’t receive anything. The website said is 5-7 working days to deliver the items and they will send me an email when they dispatched the them. Never happened. Very disappointed. No communication at all. Taking the people money and job done.”

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Posted 1 year ago

Hi there, I am sorry to hear that your order has not yet been delivered. Please send us your order number and we will find out when this is due to be delivered for you. Kind regards, Oliver.

Posted 1 year ago

“Complete Joke! - Will never purchase from you again!”

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Posted 1 year ago

Hi there, I am very sorry to hear that you feel you have had a negative experience ordering with us. If there is an issue with your order, please send us an email and we will do our best to rectify this. Kind regards, Oliver.

Posted 1 year ago

“Disappointing. Searched specifically for a company to do next day delivery to work in with joiner and decorator, Didn’t arrive next working day despite pay extra for the carriage and choosing from the ‘next day’ selection and missed the deadline with the other trades. Now have to get them back to start over, if they can fit the job in?”

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Posted 2 years ago

Hi John, Thank you for your review. Next-day delivery is not a guarantee for certain postcodes. Please see the full list of postcodes below. https://ceskirting.co.uk/delivery-information/ Kind regards, Oliver

Posted 2 years ago

“Not received my order yet,and cannot get through on the phone number to add more to my order and the delivery charge is a fortune.”

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Posted 2 years ago

Hi there, Thank you for your review. Our offices have been closed up until the 3rd of January, I am sorry you were unable to contact us as we were closed. We are now open so if you still require assistance, please give us a call and we will be happy to help. In regards to delivery fees, all delivery fees are calculated based on the costs we are charged by our couriers. Kind regards, Oliver.

Posted 2 years ago

“Hi dear I am with disappointing my delivery was supposed to be arrived today and no delivery is arrived no information please update us what's happening”

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Posted 2 years ago

Hi Mitixa, I can see we have now resolved this issue and the goods have been delivered. Thank you for your order. Kind regards, Oliver.

Posted 2 years ago

“I received an email saying that my delivery was delayed by 1 day which is fine. When it came to the delayed delivery date there was no delivery. When I spoke to customer support I was told there was a mistake and it’s delayed again by 1 more day. This was frustrating but it happens and the customer services told me they’ll speak to management and see if there’s anything that they can do to apologise. I never received a call back or anything just came home to the product sat on my drive in the rain, my wife was in the house to take delivery but the delivery driver said he can’t enter the house so he left timber on the driveway in the pouring rain 👍🏻, nice one”

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Posted 2 years ago

Hi Michael, Thank you for your review, we appreciate feedback from all of our customers. I understand the difficult position you were in regarding accepting the delivery. I am afraid drivers are not insured to enter properties. I am sorry for any inconvenience caused by this. Kind regards, Oliver.

Posted 2 years ago

“Ordered skirting on a Thursday for a three/four working day delivery. Advised by courier company Tuffnells it should arrive by the following Thursday. Confirmation email and tracking number then sent advising delivery Friday. Waited in at home. Received email delivery had been made. Complete and utter lie. I have not received my goods and cannot contact either sender or courier company as it’s now the weekend. Very unhappy customer.”

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Posted 2 years ago

Hi Graeme, Thank you for your review. We appreciate all feedback from our customers. All orders are dispatched in time for a 3-4 working day delivery time, however, some locations do take slightly longer to be delivered once they are with the courier and this is advised in our delivery information section on the website. We apologise on behalf of Tuffnells for marking the goods as delivered before this was the case. We are now in contact with Tuffnells to resolve this issue and ensure it doesn't happen again as we completely understand how frustrating this can be for customers. Kind regards Mandy Williams Head of Logistics

Posted 2 years ago

“Dreadful customer service - skirting arrived with damaged and cracked edges but no refund given, despite sending photos that clearly show the edges have been damaged. Delivery driver just dropped them in front of the door without waiting for domeone to come out and check the goods, he drove off by the time the door opened. Would not purchase here again and do not recommend.”

Cutting Edge Skirting 1 star review on 10th October 2022

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Posted 2 years ago

Hi there, Thank you for leaving us a review. We appreciate all feedback from our customers. Having had these images reviewed by our technical team, these boards did not warrant replacements. Our terms and conditions state the following: We refer to ‘damage’ as the product being in completely unusable condition. When fitting our products, they need to be cut and mitered to fit in almost every case. Damage to the very ends of the products will not warrant a replacement/refund if we feel the product is still fit for use. Best regards, Oliver.

Posted 2 years ago

“Came damaged”

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Posted 2 years ago

Hi Ahsan, Sorry to hear your boards have arrived damaged, if you can email us on info@ceskirting.co.uk with an order number we can process replacements if you need them. Our products are quality checked before they are despatched and we pack them robustly to minimise any chance of damage during transport. I look forward to hearing from you. James CE Skirting

Posted 2 years ago

“Not very happy with your customer service and the product we received was nothing like your web page shows.”

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Posted 2 years ago

“Avoid this company. I cancelled an order within 2 working days and they’ve charged me a 25% restocking fee for an order that never left them. I checked this with trading standards (who are now investigating this company’s practices) and since this policy is nowhere on their website and they didn’t highlight this when I ordered, trading standards tell me that this practice is illegal. My bank is making a chargeback for the full amount. Don’t accept what they tell you about restocking fees - it’s bogus- fight back against illegal and underhand money grabbing.”

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Posted 2 years ago

Dear Customer, Sorry to hear you were not happy on this occasion, our records show you ordered on Thursday and we did not speak with you until Monday to cancel by which time we had already made your order, we do set out very clearly on the website our cancellation policy. The Team

Posted 2 years ago

“Awful service”

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Posted 2 years ago

Dear Customer, Can you advise more information so we may be able to assist your complaint? regards The Team

Posted 2 years ago

“Not happy not recommended to any friends jade to router again”

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Posted 2 years ago

Dear Customer, Many thanks for the review, we are sorry you are not happy with the products provided, please get in touch to see if we can help. The Team

Posted 2 years ago

“Unfortunately the machining was very poor the mdf grain was raised and the priming was also quite rough”

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Posted 2 years ago

“Ordered two weeks ago, no response to emails, no updates, don't answer the phone. Really poor service. Still waiting for contact and update.”

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Posted 3 years ago

“I bought 3no lengths from you last year and they were PERFECT....!! I had an extension done on my house and needed extra lengths to match what I had left over. So I collected the extra lengths. Firstly....... 1. No Sign up, so I couldn't find you. 2. The lengths were so rough I had to sand off all the primer which was slapped on with a brush,and profile was 3mm out.. 3. I phoned and reported this and was asked to send photos....never heard anything so phoned again and was told it's with management....never heard anymore until today, when you asked for a review...”

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Posted 3 years ago

Dear Customer, Many thanks for the review, Sorry your experience has not been to the high standard we aspire to give our customers, Your comments have been passed on to the management.

Posted 3 years ago

Cutting Edge Skirting is rated 4.5 based on 887 reviews