Cutting Edge Skirting Reviews

Name: Cutting Edge Skirting
Address: Unit 2, Central Avenue, Cradley Heath, Birmingham
Rating: 4.47

4.5 Rating 867 Reviews

85 %

of reviewers recommend Cutting Edge Skirting

4.5

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Cutting Edge Skirting 4 star review on 25th February 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service - good product, good price, delivered on time. Very satisfied”

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Posted 1 year ago

Hi there, Thank you for your feedback. I am pleased to see you are happy with your purchase. Kind regards, Oliver

Posted 1 year ago

“Terrible - will never use again and would advise anybody else to do so. Paid extra for quicker delivery, after nearly 2 weeks and multiple chasing up to find where my order was it was eventually cancelled and I had to procure from elsewhere. Shocking service.”

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Posted 1 year ago

Hi there, Thank you for your feedback. I am sorry to hear of the issues you have faced with your order. I cannot see any emails in our system regarding this order. Please send us your order number and we will look into resolving this for you Kind regards, Oliver

Posted 1 year ago

“very good service”

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Posted 1 year ago

Hi Grant, Thank you for your feedback. I am pleased to see you are happy with your purchase. Kind regards, Oliver

Posted 1 year ago

“Great service ahead of time and very prompt delivery (I did pay extra for this). Unfortunately all 60m of skirtings and architrave where I paid extra to be pre primed, were heavily mottled due to an error in the manufacturing process resulting in 7 hours of sanding to bring them up to a decent standard. The priming cost was refunded however the additional stress and workload to fix this unnecessary mistake would mean I go elsewhere in future.”

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Posted 1 year ago

Hi Ben Thank you for taking the time to leave a review. We have passed your feedback over to the production team, this is not accepted at all. They have apologised for the inconvenience this has caused yourselves. Your feedback is recorded for education purposes. - Mandy

Posted 1 year ago

“Good product and good delivery”

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Posted 1 year ago

Thanks for the 5 star! - Mandy

Posted 1 year ago

“Thank you so much for the quality of your job , you were very professional”

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Posted 1 year ago

Hi Junior Thank you for your feedback. Please recommend us where you can. - Mandy

Posted 1 year ago

“Asked them to make a specific shamfered skirting board and did a great job in quick time. Thanks”

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Posted 1 year ago

Hi Giles Thanks for the 5* review! - Mandy

Posted 1 year ago

“Great product for a great price.”

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Posted 1 year ago

Hi Brian Thanks for 5 stars! - Mandy

Posted 1 year ago

“Great product… Delivery guys were extremely rude thou”

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Posted 1 year ago

Hi Marc Thanks for your feedback. I am sorry to hear you've had a negative experience with the driver. I have contacted the third party courier to investigate your delivery. - Mandy

Posted 1 year ago

“Very well priced. Great range Prompt delivery. Cannot fault them.”

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Posted 1 year ago

Hi Petar, Thank you for the feedback, I am glad to hear you are happy with your purchase! Kind regards, Oliver.

Posted 1 year ago

“Your architraves are great but as for your skirtings then I can't comment as I have not received them. There were 3 parcels to deliver but they only brought 1, I have twice been in contact with SGK to try and get a day and time for the second delivery but they still have not given any indication as to when delivery will be. I will be on holiday's on Thursday so if the delivery is not today or tomorrow then I don't know what will happen as the delivery address is an empty property. Makes me wonder whether to order from yourselves in the future. Last time I ordered from you there was no hassle what so ever, but now, with the new courier that's all I have is hassle.”

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Posted 1 year ago

Hi Steve, Thank you for your review. Please send us an email and we will contact the courier on your behalf. Kind regards, Oliver

Posted 1 year ago

“Great service order delivered promptly,needed a few more lengths arranged to pick them up no problem at all ,a great company to deal with would highly recommend 👍.”

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Posted 1 year ago

Hi Colin, Thank you for the feedback, I am glad to hear you are happy with your purchase! Kind regards, Oliver.

Posted 1 year ago

“We received our skirting boards broken in two places and we call and asked for replacement but they simply said we should reported within 24h the damage. Basically we opened the package after a week when our carpenter was booked. Very unprofessional and would never buy again from this seller.”

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Posted 1 year ago

Hi there, Thank you for your review. As per our terms and conditions, all damages must be reported within 24 hours so as we can rectify these issues with the courier. Due to the time elapsed since this delivery was completed, I am afraid we cannot offer replacements Kind regards, Oliver

Posted 1 year ago

“Ordering was easy. Delivery on time and excellent communication. Would definitely use again. Just in the process of fitting. Bought the primed architrave and skirts. All good and thank you!”

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Posted 1 year ago

Hi Jacqueline, Thank you for the feedback, I am glad to hear you are happy with your purchase! Kind regards, Oliver.

Posted 1 year ago

“I am very happy with the Service from this company. First time I used them, will definitely be using their products and services again. Very efficient with quick delivery time”

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Posted 1 year ago

Hi Petula, Thank you for the feedback, I am glad to hear you are happy with your purchase! Kind regards, Oliver.

Posted 1 year ago

“I cannot recommend this Company at all. They took my order on 12th May (postcode to mainland Scotland accepted at time of ordering). I had an order receipt straight away & payment taken & a notification that my delivery may be up to a week due to being in the Higlands so I arranged carpet fitters to suit. 2 weeks later I chased up my delivery and was told that even they had accepted my order and taken payment they had cancelled my order as delivery did not suit their courier. At NO point was I informed and it has taken me 3 weeks & numerous emails to get my money back. Went to Wickes instead & had my skirting boards delivered by local courier within 3 days. Went for the cheaper option and customer service / supply was absolutely dreadful - avoid.”

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Posted 1 year ago

Hi Elizabeth We apologize for the negative experience you had with our company. We understand your frustration with the cancellation of your order and the delay in receiving a refund. We take full responsibility for the lack of communication and the inconvenience caused. Your feedback is valuable, and we will use it to improve our operations and customer service. We appreciate your understanding and hope to have the chance to serve you better in the future. Kind regards, Oliver.

Posted 1 year ago

“Simplicity it self from choosing, ordering and receiving all skirting in good order.”

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Posted 1 year ago

Hi Michael, Thank you for the feedback, I am glad to hear you are happy with your purchase! Kind regards, Oliver.

Posted 1 year ago

“Skirting and architrave all delivered within timeframe and helped unload into garage. All lengths in fantastic condition and primed better than most others I’ve used. Would definitely use again”

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Posted 1 year ago

Hi Richard, Thank you for the feedback, I am glad to hear you are happy with your purchase! Kind regards, Oliver.

Posted 1 year ago

“All orders have been delivered on the agreed date. Very reliable so far.”

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Posted 1 year ago

Hi there, Thank you for your feedback Kind regards, Oliver

Posted 1 year ago

“When ordered online it said 3 to 4 days delicery. Took over a week to receive.”

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Posted 1 year ago

Hi Oliver, Thank you for sharing your feedback regarding your recent order of skirting boards. We appreciate your patience and understanding during the unexpected delay in delivery. We would like to clarify that we dispatched your order on time, as per our standard procedures. However, unfortunately, we encountered an unforeseen delay with our third-party courier, which was beyond our control. We understand that this delay caused inconvenience and frustration, and we sincerely apologize for the inconvenience caused. Kind regards, Oliver.

Posted 1 year ago

Cutting Edge Skirting is rated 4.5 based on 867 reviews