CE Online Ltd Reviews

Name: CE Online Ltd
Address: 1A Port HouseTenbury Road, Bromyard
Rating: 4.76

4.8 Rating 203 Reviews

95 %

of reviewers recommend CE Online Ltd

Company Reviews

Metrics

Info

4.8

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About CE Online Ltd:

CE Online is a small, family run business based in Bromyard, Herefordshire.
Our aim is to provide the very best service and we are always looking for ways to improve. We would love to hear your feedback, and would really appreciate it if you could take a couple of minutes to write a quick review for us. This will allow us to improve our service and let others recognise the value we provide.

Visit Website

Phone:

01885 498350

Email:

info@ceonline.co.uk

Location:

1A Port HouseTenbury Road
Bromyard
HR7 4NS

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CE Online Ltd 5 star review on 30th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful, knowledgable about their products and great communication.”

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Thanks for taking the time to leave a review, it is much appreciated!

“Excellent service.”

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Many thanks for taking the time to leave a 5 Star review, it is greatly appreciated!

“Unfortunately we had to make an exchange (we ordered wrong colours). The exchange was dealt with easy and speed. So very helpful and absolutely no issue. Big Thanks”

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Thank you for your 5 star review, it is much appreciated and was a pleasure doing business with you!

“Excellent service will use again”

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Thank you for taking the time to leave a 5 star review, it is much appreciated. We hope to do business with you again!

“Excellent service and superior quality goods too. After having a very poor experience with another catering equipment supplier, I turned to CE Online Ltd. What a refreshing difference. I sent CE Online an email; it was almost closing time but Maria replied with just a few minutes. She helped me with a couple of my questions and my order was with me just two days later.”

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Thank you so much Robin for your your kind words and so pleased that your lid is a perfect fit and that we were able to fulfill your order so quickly!

“Great service and speedy delivery”

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Thank you for your 5 Star review, it is much appreciated. So pleased you were happy with our service.

“I’m very happy with product and the service thank you”

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Thank you very much for taking us the time to leave a 5 Star review. It is very much appreciated!

“Very happy with the service and support received with our recent purchase.”

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Thank you Karen for taking the time to leave a review and so pleased that all arrived safely! Hope to do business with you again!

“Good service as a promise”

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Thank you so much for your feedback, we really appreciate it and we hope to do business with you again!

“I am very unhappy with this companies return policy. I paid for the items to be returned and then they take a 25% cut for putting then back on the shelf. I have also waited over a week for my refund.”

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I am so sorry you were unhappy to pay our re-stocking fee but this information is clearly stated in our returns policy and was also in the email sent to you with your returns reference. Our returns policy is in line with our competitors and is set by our distributors and manufacturers. I sincerely apologise for the length of time your refund has taken to process; however we have to wait for the items to be received and inspected with our supplier and due to current staff shortages with our supplier, this has taken longer than usual.

“Recently purchased a platter from CEOnline. Fern was very efficient and professional in dealing with my order which was dispatched the same day and delivered the next day. Excellent.”

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Thank you very much for taking the time to leave this review Ann, we are very pleased that you are happy with your order!

“Easy to use website, good prices and quick delivery”

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Thank you for taking the time to leaving us a review, we hope to do business with you again!

“Been in the catering game for 10 years now, quite simply the best service received from the team @ CE :)”

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Thank you so much for your feedback, we really appreciate it and we hope to do business with you again!

“The item I ordered was not in stock, but Maria messaged me straight away and offered me an alternative product, which I'm very pleased with. Thank you :-) Quick delivery too.”

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Thank you so much for your feedback, we really appreciate it and we hope to do business with you again!

“Good price Quality product Quick delivery”

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Thank you for taking the time to leaving us a review, we hope to do business with you again!

“Lovely products, great delivery, would just suggest maybe more Eco friendly Packaging in the future if possible?”

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“10 days to get it said 2 to 3 and it wasn’t the one I ordered but it fitted ok and I could have bought it elsewhere for half the price I paid”

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Hi John, I am sorry to hear that you experienced delays with your order. I have had a look into it and it looks like your order was lost in transit so we had to send it again. Unfortunately, this can happen on the run up to Christmas when the couriers become busy. Please accept my apologies for the inconvenience caused. Kind regards, Fern

“Excellent service I asked a question and within 5 minutes I got an answer”

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Thank you so much for your review and for taking the time. I hope we can supply you again in the future!

“Always excellent service from the team with great prices too :)”

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Thank you so much Tom and James for your review, it is much appreciated. It is a pleasure doing business with you and thank you for your continued custom!

“Very good customer service”

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Thank you so much for your feedback, we really appreciate it and we hope to do business with you again!

CE Online Ltd is rated 4.8 based on 203 reviews