Catering24.co.uk Reviews

Name: Catering24.co.uk
Address: Etiquette Park, Manners Avenue, Ilkeston, Derbyshire
Rating: 4.68

4.7 Rating 1,184 Reviews

93 %

of reviewers recommend Catering24.co.uk

4.7

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Catering24.co.uk:

We are an e-commerce forward thinking catering supplier to the UK! Based in London we like to keep up with the latest trends within the foodservice industry and offer a fantastic range of products for all needs. Our mission is to produce a website that's easy to use for the busy caterer saving their time and money. The majority of people that work for Catering24 are all food mad and this reflects through our passion for service and knowledge of the industry. We believe that clear simple policies and communication is the best way forward in creating a long term relationship with our customers that is why we have created a company that we'd want to deal with if we were you.

Visit Website

Phone:

0115 9444434

Email:

hello@catering24.co.uk

Location:

Etiquette Park,
Manners Avenue,
Ilkeston
Derbyshire
DE7 8FU

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Catering24.co.uk 5 star review on 24th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick efficient service”

Helpful Report

Posted 7 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 7 years ago

“AAA spot on”

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Posted 7 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 7 years ago

“Fabulous service with prompt reply on product clarification discription. Good product. Recomend and will use again.”

Helpful Report

Posted 7 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 7 years ago

“only just started to use this company but very impressed and good prices!”

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Posted 7 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 7 years ago

“Excellent easy service, happy with the quality of the products received. Only negative was the blue paper roll ordered was not up to the quality purchased from other suppliers.”

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Posted 8 years ago

Thank you for your review & custom, we will aim to keep it up! We have since spoken to the manufacture regarding the quality of the blue roll. Catering24 Team :)

Posted 7 years ago

“A very quick service, well packed, a good quality product.”

Helpful Report

Posted 8 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 7 years ago

“Very pleased with the excellent service”

Helpful Report

Posted 8 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 7 years ago

“Hi delivered as stated. I thought some of my items were missing and contacted them got a quick response. When I unpacked my items properly found everything was as it should be. Informed them and they were very understanding”

Helpful Report

Posted 8 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 7 years ago

“Bought chip trays which did a great job and hold the same as the foam trays and biodegradable cups which you need to buy the lids what are advised as 12oz lids don't fit.”

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Posted 8 years ago

“Exactly what i was looking for thank you so much”

Helpful Report

Posted 8 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 7 years ago

“Although we rang the delivery company to tell them to push the gate open and put the parcel in the porch -they totally ignored our request and threw the parcel over the fence so it was lying on a wet drive.The parcel itself was also wet . Fortunately the product was not damaged -- otherwise we would be requesting a replacement A Smith”

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Posted 8 years ago

“Catering 24 have just outdone themselves, in helping get festive banqueting rolls to Maldives at very short notice. I highly recommend them. Jack at Ecopure Waters International”

Helpful Report

Posted 8 years ago

Thank you for your review & custom! We hope your Christmas event in the Maldives goes well, we wish we could be there to deliver in person ;)

Posted 8 years ago

“Excellent value, good service and good communication. Pleasure to do business with!!”

Helpful Report

Posted 8 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 8 years ago

“I placed orders, orders still not received after 5 days although payment has been made. I have sent emails to query the missing order, there is no communication by email, the phone number is a waste of time just a recorded answer phone message, very frustrating company to deal with!!!!!!!!!!”

Helpful Report

Posted 8 years ago

Thank you for your feedback, it is really important to us. On some occasions particular products can become out of stock which delays orders, if this does occur we will notify you of the delay. See our delivery information page for more information. We did send your order out to the timescale we informed you of, however it seems we have had an I.T. error causing the delivery to be sent to your billing address. Please accept our apologies for this error, we are currently looking into the cause of the issue to ensure future orders are delivered to the correct address. This does seem to be an isolated incident and has not affected other customers orders on deliveries. The order has been re-routed for delivery tomorrow to your shipping address. Any further queries please contact us at customerservices@catering24.co.uk for the fastest response times

Posted 8 years ago

“Helpful team service brilliant swift delivery of goods!”

Helpful Report

Posted 8 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 8 years ago

“Prompt delivery.”

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Posted 8 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 8 years ago

“Great service as normal”

Helpful Report

Posted 8 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 7 years ago

“The cups I ordered were perfect, and arrived just as scheduled. Thank you!”

Helpful Report

Posted 8 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 8 years ago

“delighted with every aspect of the service. nothing was a problem for them. would defo use this supplier again.”

Helpful Report

Posted 8 years ago

Thank you for your review & custom, we will aim to keep it up! Catering24 Team :)

Posted 8 years ago

“Not a nice experience. Order day before for next day delivery. I ordered Thursday and received it Monday. Lost business all weekend as didn't have take away supplies to serve in. The problem is they use a courier and they have no control over. Well it was my first order, and also my last.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, it is really important for us as we are always looking to improve our service and monitor delivery performance. Sadly in for the particular delivery, the delivery driver had problems on route which were beyond the courier and our control. The error was picked up immediately and was put on a pre-12pm delivery for the next working day. For the month of November we have maintained a 98.5% delivered on time level. We will continually strive for 100%! Any queries please email: customerservices@catering24.co.uk From the Catering24 Team.

Posted 8 years ago

Catering24.co.uk is rated 4.7 based on 1,184 reviews