Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,093 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Telephoned in with an issue regarding 1 of the jets supplied late afternoon, the issue was dealt with very professionally and speedy after sending pictures of the jet as requested. Received a replacement jet 2 days later, faultless customer service once again from the team at CHT. Thank you once again.”

Helpful Report

Posted 5 years ago

Hi Coleen, sorry to hear that you had an issue with one of the jets we supplied. It's good to hear we were able to resolve this speedily. Our aim is to make owning and operating your hot tub as simple and efficient as possible. Good to hear we achieved this! Thanks for your kind review, the CHT team.

Posted 5 years ago

Hi Coleen. Many thanks for your kind comments. We are sorry you had an issue with one of the products we supplied but we are pleased that we were able to resolve it quickly! We hope to see you again, Regards the CHT team.

Posted 5 years ago

“Never had dealings with them before. I called them for advise on Auqafinesse and they were only to happy to help me. They We’re brilliant even thou my hot tub was not purchased from them. I will be a loyal Cutomer going forward. I highly recommend them.”

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Posted 5 years ago

Hi Neil, we're really pleased to hear that we have you on board as a future loyal customer. We hope you'll love Aquafinesse as it is a great product. We have some really knowledgeable water care experts who are always happy to advise on any water quality issues or advise on best practice. Regards, the CHT team.

Posted 5 years ago

“Good beater fast and efficient would use again”

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Posted 5 years ago

Hi Rodney, thanks for your positive feedback. We're not sure what a beater is ;-) but we are glad to hear we were fast and efficient in supplying it! We look forward to your custom again in the future. Kind Regards, Adrian.

Posted 5 years ago

“Excellent customer service all handled great.”

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Posted 5 years ago

Hi Andrew. Thanks for your 5* review and comments. We're really pleased to hear that you have received excellent customer service - that is the standard we are aiming to maintain!! We hope to see you again soon, Regards the CHT team.

Posted 5 years ago

“Service provided is very good. Ordering process easy, items received within a couple of days.”

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Posted 5 years ago

Many thanks for your 5* review and feedback. We're really pleased to hear that the service received was very good - we aim to keep it that way and hope to see you again! Regards, the CHT team.

Posted 5 years ago

“Fast delivery and great price, I always use this company”

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Posted 5 years ago

Hi Sam, thanks for your positive feedback and comments. It's great to hear we are upholding the highest standards of service - we hope to continue seeing you in the future. Regards, the CHT team.

Posted 5 years ago

“Very helpful over the phone before my order. Products sent out very quickly and arrived easily and was exactly as ordered. Will definitely use them again.”

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Posted 5 years ago

Thanks for your 5* feedback and positive comments. We aim to make owning and operating a hot tub as simple as possible, we are glad we were able to help. Regards, the CHT team :)

Posted 5 years ago

“Ordered new jets, then had to add more. More than helpful on the phone and added to our order for delivery all together, we were then contacted as not enough were in stock. Alternative jets were then supplied at no extra cost to fulfill our order. Fantastic customer service from everyone at Castle hot tubs, thank you all.”

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Posted 5 years ago

Hi Coleen, many thanks for your 5* feedback and very positive comments. We aim to make owning and operating a hot tub as simple as possible, we are glad we were able to help. Regards, the CHT team :)

Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

Hi Kathleen. Thanks so much for your 5* feedback and positive comments. They made us feel brilliant too! Regards, the CHT team :)

Posted 5 years ago

“Excellent service and product for the price including the free delivery”

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Posted 5 years ago

Hi Anthony, many thanks for your 5* rating and positive feedback and comments. We're really pleased to hear that you found our service excellent, we very much hope to see you again! Regards, the CHT team.

Posted 5 years ago

“Good value, especially with the extra 5% discount and speedy service, thanks”

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Posted 5 years ago

Hi Sam, we're really grateful for your positive feedback and comments. The extra 5% discount is our way of saying thank you to our loyal customers. We hope to see you again! Regards, the CHT team.

Posted 5 years ago

“Brilliant there customer service is absolutely great ,delivery is almost same day couldn't ask for anything better would highly recommend them also prices are very competitive .”

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Posted 5 years ago

Hi Kathleen, many thanks for your really positive comments and 5* rating. This was a really nice review to read! Our aim is to make owning and operating a hot tub as simple as possible. We hope to see you again soon. Regards, the CHT team.

Posted 5 years ago

“Excellent price and service. Could not fault this supplier”

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Posted 5 years ago

Hi Alan, thanks for your 5 * review and comments. We really appreciate it! We hope to see you again soon. Regards, the CHT team.

Posted 5 years ago

“It's nice to have photos of the actual item you're buying. Service was excellent, prompt delivery and low cost. Many thanks.”

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Posted 5 years ago

Hi Simon, many thanks for your positive review and comments. We are really pleased to hear that you have found our service to be excellent - it's what we aim for! Kind Regards, the CHT team.

Posted 5 years ago

“Good product, arrived on time”

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Posted 5 years ago

Hi Charles, that's great to hear! Many thanks for your positive review. Kind Regards, the CHT team.

Posted 5 years ago

“My Elite Glee`s Topside controller stopped working. Although still in warranty,the service from Elite was appalling. I checked online and found the part in stock at Castle Hot Tubs. Excellent price,brilliant Chat line support and next day delivery. Had the problem resolved within 48 hours rather than waiting two months. Well Done !!!”

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Posted 5 years ago

Thank you for taking the time to write this review. We are so pleased to read your positive feedback and comments. At CHT we are committed to making owning and operating your hot tub as simple and efficient as possible. It's great to hear we succeeded! Best Regards, the CHT team.

Posted 5 years ago

“ALLWAY HAD EXCELLENT SERVICE, WHAT MORE COULD YOU ASK FOR. THANKS.”

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Posted 5 years ago

Hi Trevor, many thanks for your positive review. We are really pleased to hear that you have found our service to be excellent - it's what we aim for! Kind Regards, the CHT team.

Posted 5 years ago

“Hot tub lifter much cheaper than other online sites for the same product, my husband fitted it very easily.”

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Posted 5 years ago

Hi Dawn, many thanks for your positive review. We are really pleased to hear that you have found our service and products helpful as well as keenly priced! We hope your cover lifter makes using your hot tub an even better experience. Kind Regards, the CHT team.

Posted 5 years ago

“A Great Company to deal with. Very easy to contact, and very good staff that keep you updated on your order. Highly Recommend these guys for all your pool needs.”

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Posted 5 years ago

Hi Christopher, many thanks for your positive review. We are really pleased to hear that you have found our service helpful and easy to use / contact. We hope to see you again! Regards, the CHT team.

Posted 5 years ago

“Excellent service. Very knowledgable. Was not pushy in giving advice. Extremely happy. Thanks”

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Posted 5 years ago

Hi Kristian, many thanks for your positive review. We are really pleased to hear that you have found our service helpful as we aim to make owning and running a hot tub as simple as possible. Kind Regards, the CHT team.

Posted 5 years ago

Castle Hot Tubs is rated 4.9 based on 1,093 reviews