Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,097 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did think your postage cost was excessive on your website as AppleScript to on eBay”

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Posted 4 years ago

Hi Jonathan, many thanks for taking the time to provide a review of our service. We are sorry to hear that you found our next day delivery costs to be expensive. We do offer a free delivery service - with a 3-5 day delivery lead time. We recommend this is selected at check-out for very small / low cost orders. We hope to see you again and thank you for your custom. Regards the Castle Hot Tubs team.

Posted 4 years ago

“Reasonable prices for chemicals and test products delivered promptly. Will use again.”

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Posted 4 years ago

Hi Terence, many thanks for your review and comments. We are glad you found us competitively priced and efficient for delivery. Don't forget that you can save up to 10% by signing up as a customer and by ordering 5 or more different products at a time. We look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Very helpful and quick delivery”

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Posted 4 years ago

Hi Neil, many thanks for your positive review. We really appreciate it and are glad we could help. We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 4 years ago

“Always use this company, fabulous service every time and speedy delivery . Thank you”

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Posted 4 years ago

Hi Jane, we are so pleased to have you as our loyal customer. Thanks for your review and we look forward to seeing you again soon. Kind Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Fst class service ,promotion delivery .You can always depend on Castle Hot tubs.”

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Posted 4 years ago

Hi Dawn, we are so pleased to hear that you have found our service one you can depend on! We look forward to seeing you again soon. Kind Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Always provide a great service. The first place I always look for hot tub items. Wide variety of items with quick despatch. Keep up the good work. 👍”

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Posted 4 years ago

Hi Peter, many thanks for taking the time to write such a positive review. It's very encouraging for the team to hear - we will keep up the good work! Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Informative, fast, efficient and well priced.”

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Posted 4 years ago

Hi, many thanks for your positive review. We really appreciate it and are glad our service ticked all the right boxes! We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 4 years ago

“Very disappointed. Paid for next day and didn’t get it. I asked, and even gave the sizes of the filter and still got the wrong one. I always use them but I won’t be from now on. When I messaged to say this had happy I was ignored. Since found the correct one with free postage. I never write bad reviews but feel very disappointed with them.”

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Posted 4 years ago

“Always friendly and helpful. 5% off if you book online and no postage today!”

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Posted 4 years ago

Hi Susan it's great to hear that you find our service friendly and helpful, it is our aim to make owning a hot tub / swimming pool as simple as possible. We look forward to seeing you again soon. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Fast and efficient as usual”

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Posted 4 years ago

Hi, many thanks for your review, we are glad to hear we are keeping up the expected standards. Kind Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Very fast delivery and I like the discount you get if you sign up with them.”

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Posted 4 years ago

Hi, many thanks for your positive review. We are glad to hear you benefited from our loyal customer discount. Stay with us to keep saving! Kind Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Knowledgeable, Helpful, Friendly, Professional, Competitive, Local,”

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Posted 4 years ago

Hi Pat, many thanks for your 5* review and positive comments, we like this list! We will try to add a few more good qualities for your next order :-) Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Great company”

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Posted 4 years ago

Thanks for your 5* review, we aim to stay great! Hope to see you again soon. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Well priced fast delivery”

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Posted 4 years ago

Hi Paul, many thanks for your positive 5* review. We really appreciate it and aim to maintain an efficient and cost effective service. We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 4 years ago

“Good price and delivery time.”

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Posted 4 years ago

Many thanks for your 5-star rating and review. We're really pleased to hear that we are maintaining standards. We look forward to seeing you again in the future. Regards, the CHT team.

Posted 4 years ago

“The site is easy to use, easy to order and pay. Goods arrive swiftly, free delivery is a plus. Products work well. Have used Castle before and will again”

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Posted 4 years ago

Hi Anne-Marie, many thanks for taking the time to give us this positive feedback and review. We're really pleased to be able to help! Kind regards, the CHT team.

Posted 4 years ago

“easy to order and delivery very quick”

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Posted 4 years ago

Many Thanks for your positive review. We really appreciate it and glad we could help. We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 4 years ago

“Great service from castle hot tubs, would definitely recommend”

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Posted 5 years ago

Many thanks for your 5-star rating and review. We're really pleased to hear that we are maintaining standards, and that you're coming back. We look forward to seeing you again in the future. Regards, the CHT team.

Posted 4 years ago

“The item arrived in good time”

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Posted 5 years ago

Hi Carmelo, many thanks for your positive review, we really appreciate it! Kind Regards, the CHT team.

Posted 4 years ago

“Speedy service. Thank you”

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Posted 5 years ago

Hi Nigel, many thanks for your 5* rating and positive review, we really appreciate it! Kind Regards, the CHT team.

Posted 4 years ago

Castle Hot Tubs is rated 4.9 based on 1,097 reviews