Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,093 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

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“Having used Castle hot tubs to keep our old 2d hand tub going for a few years we needed to buy a new one after last years harsh winter. So we visited the show room in August and choose a new model. They installed it in October and we have ben making great use of it ever since. They are an excellent company to deal with and their customer service is brilliant.”

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Posted 6 years ago

Hi Dan, thank you so much for taking the time to review our service, it is much appreciated. We are really pleased to hear that you are enjoying making the most of your new hot tub. We look forward to hearing from you again. Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Never used Castle Hot Tubs before and with ordering over the festive season I thought I might have a few problems. Exact product on time so what more could I ask for. Will order my spares from Castle in future.”

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Posted 6 years ago

Hi Peter, thank you for taking the time to review our service, it is much appreciated. We aim to keep everyones hot tubs working whatever the season!! Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Good service and quick delivery. Very pleased!”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Brilliant 5 ***** service fastest delivery in wales”

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Posted 6 years ago

“Excellent service and communication. Thanks”

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Posted 6 years ago

“First class service as it always is”

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Posted 6 years ago

“Excellent help, price, and communication will use again”

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Posted 6 years ago

“I have ordered from castle hot tubs on numerous occasions and was a bit disappointed when i received my order to be charged delivery, i didnt ask for immediate delivery as there was nothing that i ordered which was required straight away but apart from that i am always happpy with the service.”

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Posted 6 years ago

“Totally satisfied with quality of Passion ll Hot Tub and service of Castle Hot Tubs Staff very friendly.”

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Posted 6 years ago

“It really is as good as you said it would be”

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Posted 6 years ago

“Excellent service quick and reliable!”

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Posted 6 years ago

“My item was sent promptly by Castle Hot Tubs but not delivered by Yodel despite them leaving a card saying they had left the package at the rear of the house in an outbuilding. (There is no outbuilding)! I contacted Yodel who told me to contact the supplier which i did. Castle hot Tubs couldn't have done more. They have arranged to supply my order again whilst they make a claim against Yodel. I have bought many items over the years from Castle Hot tubs and I have never been disappointed. i would definitely recommend them.”

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Posted 6 years ago

“I spoke to quite a few people at this company and ordered the Aqua Finesse System. After completing the instruction my water was not good after a week and after speaking to quite a few other people at the company spoke to their water specialist who's name I cannot remember. She was not helpful & made me feel quite stupid and kept talking over me.”

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Posted 6 years ago

“Excellent price and the item was here very quickly”

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Posted 6 years ago

“Products were very reasonable prices and free postage. Communists good and dispatched fast. Well packed.”

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Posted 6 years ago

“Really pleased with service provided. Rang for advice after purchasing some product to put it bluntly lady on the phone saved me from having a mental breakdown .!!thanks!!!”

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Posted 6 years ago

“Order placed on 5th November, not received now the 13th for a 2 day delivery”

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Posted 6 years ago

“brought replacement hot tub cover lifter was a perfect match and fitment of old one .”

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Posted 6 years ago

“Prompt service would use again.”

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Posted 6 years ago

Castle Hot Tubs is rated 4.9 based on 1,093 reviews