Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,093 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality items at competitive price with a small loyalty discount. Always fast service with free delivery if you don’t want it next day. Used once and now use them all the time. Reliable”

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Posted 5 years ago

Thank you for your review. We're really pleased to hear that we have kept you as a regular and loyal customer. We hope to see you again soon! Regards the CHT team.

Posted 5 years ago

“Excellent customer service, they always do what they say they will and very helpful with any questions regarding tub maintenance”

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Posted 5 years ago

Hi Tony, many thanks for your comments. We do aim to make owning and operating a hot tub as simple as possible and we have some very knowledgeable water care experts who are always happy to help and advise. It's good to hear you've experienced that! We hope to see you again soon, Regards the CHT team.

Posted 5 years ago

“Speedy delivery. Great product. Will definitely buy again. Thanks.”

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Posted 5 years ago

Thanks for your review and comments. We're pleased to hear you're happy with the product and that delivery was timely. We hope to see you again, regards, the CHT team.

Posted 5 years ago

“Always helpful and quick with delivery”

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Posted 5 years ago

Hi Jacqueline. Many thanks for taking the time to review our company and products. It's our aim to make owning and operating a hot tub as simple and straight-forward as possible, we're really pleased when we hear we've achieved this. We hope to see you again soon, kind regards, the CHT team.

Posted 5 years ago

“although a slight mistake was made with the order, castle very quickly rectified it in a very polite & helpful way.”

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Posted 5 years ago

Hi Graham, many thanks for taking the time to review our company and service. We're sorry we didn't get everything right first time, unfortunately on occasion that does happen! We're pleased to have been able to resolve the error quickly and we are delighted to have you as a customer. We hope to see you again soon. Many thanks, the CHT team.

Posted 5 years ago

“Very quick delivery good service”

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Posted 5 years ago

Hi Anthony, thanks for your 5* rating and positive review. We hope to see you again soon! Regards, the CHT team.

Posted 5 years ago

“The two men who came to install it were amazing. They put it where we wanted it, up a little hill and explained how to use and maintain it really well.”

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Posted 5 years ago

Thank you for your review. It's great to hear that the install went well and that you found our advice helpful. If you need any further assistance in operating your hot tub, please feel free to contact us. Kind Regards, the CHT team.

Posted 5 years ago

“Very professional and helpful customer service, installation team are more than helpful and go the extra mile to get the tub installed and completed for you , a well organised team from sales to installation and aftercare services”

Castle Hot Tubs 5 star review on 21st August 2019

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Posted 5 years ago

Dear Mr Cornelius, we are so happy to hear that you have enjoyed your experience of purchasing a hot tub from us and that the aftercare has met your expectations. It is our aim to make owning and operating a hot tub as simple as possible. Thanks for the photograph, it looks like a wonderful, relaxing spa. Kind Regards, the CHT team.

Posted 5 years ago

“We bought a hot tub from Castle Hot Tubs - amazing service . The Aquafinesse really is so much easier to maintain and does make your skin softer. Really would recommend this as we just changed water and used it again it’s so good. Thanks”

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Posted 5 years ago

Hi Wayne, thanks for your 5* rating and positive feedback. We're really pleased to hear that your are happy with both the service you received and the products supplied to care for your spa water. It is our aim to make owning and operating a hot tub as simple as possible - it's great to hear we have achieved this! Kind Regards, the CHT team.

Posted 5 years ago

“Professional from start to finish. Would highly recommend this company. Lovely people to deal with.”

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Posted 5 years ago

Hi Philip. We really appreciate your lovely review! We hope to see you again in the future. Kind Regards, the CHT team.

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi Brian, many thanks for your 5* rating and positive review, we really appreciate it! Kind Regards, the CHT team.

Posted 5 years ago

“Amazing thank you”

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Posted 5 years ago

Hi Angharad, we love Amazing! Thanks for the kind review and 5* rating, we hope to see you again in the future. Regards, the CHT team.

Posted 5 years ago

“great product, great installation from the team as it was a difficult install due to the walls built etc but they managed it fair play, my only gripe is the install of the Gazebo which was installed by a separate company as the roof is out of line i have raised this with castle who no doubt will contact the firm to come and correct it”

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Posted 5 years ago

Hi Darren, many thanks for your positive feedback and comments. We were disappointed to hear that one aspect of your installation did not go right first time. We are working to ensure that you are completely satisfied with all aspects of your install. Kind Regards, the CHT team.

Posted 5 years ago

“Good service+fast delivery”

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Posted 5 years ago

Thank you very much for your positive feedback and comments. Regards from the CHT team.

Posted 5 years ago

“fast delivery”

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Posted 5 years ago

HI Jason, many thanks for your positive feedback and comments. It's good to hear everything is working efficiently! We hope to see you again. Regards, the CHT team.

Posted 5 years ago

“Brilliant, received top quality goods the day after ordering”

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Posted 5 years ago

Hi Helen, many thanks for your 5* review and very positive comments. We like to be brilliant! We hope to see you again. Kind Regards, the CHT team.

Posted 5 years ago

“Orders always arrive promptly”

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Posted 5 years ago

Hi Jane, many thanks for your 5* review and positive feedback. We're really pleased to hear that we are maintaining a fast and efficient service. We hope to see you again soon! Regards, the CHT team.

Posted 5 years ago

Hi Jane, thanks for your 5* rating and review. We really appreciate your feedback and we hope to provide you with an efficient service again soon! Regards, the CHT team.

Posted 5 years ago

“Great service Prompt delivery. Discount if you join the mailing list. Excellent service from a great company.”

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Posted 5 years ago

Hi David, thanks for the good review! We are really glad you spotted the 5% discount which makes our already really competitive prices an absolute bargain. We look forward to seeing you again. Regards, the CHT team.

Posted 5 years ago

“Very good service Thank you!”

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Posted 5 years ago

Hi Deanna. Thanks for your 5* rating and positive review. We really appreciate it and hope to see you again. Regards, the CHT team.

Posted 5 years ago

“Great site for my hot tub needs. Good prices and amazingly quick delivery.”

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Posted 5 years ago

Hi Antony. We are so pleased to have you as a customer and we're glad you found our prices competitive and our service efficient. We hope to see you again. Regards, the CHT team.

Posted 5 years ago

Castle Hot Tubs is rated 4.9 based on 1,093 reviews