Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,093 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website great products & customer service. Took longer to arrive this time.”

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Posted 5 years ago

Hi Christine, many thanks for your review. We're grateful to have you as a returning customer. Sorry to hear delivery wasn't quite as quick as usual. Regards, the CHT team.

Posted 5 years ago

“Excellent website & products took longer to arrive than usual.”

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Posted 5 years ago

“Supplied me with new topside control panel and very helpful fitting advice via the chat' function - many thanks! The new panel fixed my pump problem on the spa (It was constantly cycling between low and hi speeds) Top job!”

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Posted 5 years ago

Hi Keith, many thanks for your review. We're really pleased to hear that the new topside control panel has fixed the issue you were experiencing with your spa pump. We're always happy to provide advice, via webchat or the phone! We look forward to hearing from you in the future. Regards, the CHT team.

Posted 5 years ago

“Generally very good but somehow had limited pay and delivery options caused by a little difficulty in following the on line purchase procedure. A phone call soon resolved the problem. Having used the company in the past have always found them very helpful and competitive price wise and would have no problem in recommending them for all hottub requirements.”

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Posted 5 years ago

Thanks for your recommendation Clive, it is very much appreciated. Sorry to hear you had to make a phone call to resolve the difficulty you experienced, but we're glad you found our friendly customer services team were able to help. We hope to see you again. Kind Regards, the CHT team.

Posted 5 years ago

“Good delivery. No hastle returning items. Excellent firm. Are now my ‘go to’ firm for spa supplies”

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Posted 5 years ago

Thanks for your 5* review and feedback. We're really pleased to have you with us as a loyal customer. Regards, the CHT team.

Posted 5 years ago

“Easy to navigate website, well laid out . Quick no effort payment would highly recommend !”

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Posted 5 years ago

Thank you for your 5* review and feedback. We're really pleased to hear that you find our website easy to use. That is our goal! Regards, the CHT team.

Posted 5 years ago

“Great support from online chat help ,order placed and arrived very quickly . Have been a customer for some time and will continue to buy from Castle Hot Tubs. Thank you all at Castle Hot Tubs.”

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Posted 5 years ago

Hi Colin, many thanks for taking the time to review our company. We're really pleased to hear that you found the online chat service helpful. It can be very useful in making sure that we supply our customers with the best products for their requirements. We're glad to hear it worked for you. Thanks for your loyal custom, we hope to see you again soon. Regards, the CHT team.

Posted 5 years ago

“Quick efficient service at good prices. Will definitely order again.”

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Posted 5 years ago

Hi Diane, many thanks for your 5* rating and positive review. We appreciate your feedback and look forward to welcoming you again as a loyal customer. Regards, the CHT team.

Posted 5 years ago

“I have used these before they are very good. This was a offer to good to miss”

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Posted 5 years ago

Hi Stephen, it's really good to hear that you are a loyal customer. We're pleased to have provided you with consistently good service and hope to see you again in the future. Regards, the CHT team.

Posted 5 years ago

“Good, courteous service. As it happened part of our order was mis-delivered to another party, but this was sorted out quickly and efficiently.”

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Posted 5 years ago

Hi Jack, many thanks for your feedback and review. We're disappointment to hear about the mis-delivery but pleased that we were able to resolve the situation quickly and to your satisfaction. We hope to see you again in the future. Regards, the CHT team.

Posted 5 years ago

“very efficient”

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Posted 5 years ago

Thanks for your review and comment, we hope to see you again! Regards, the CHT team.

Posted 5 years ago

“great service and friendly staff can u tell sally i am asking for her hope she and her family are all well many thanks”

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Posted 5 years ago

“Excellent service and competitive pricing. All products have been great.”

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Posted 5 years ago

Hi Jean, many thanks for your 5* review and positive comments. We hope to see you again. Regards, the CHT team.

Posted 5 years ago

“Good prices, very fast delivery, what more could you ask for!”

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Posted 5 years ago

Hi Tony, many thanks for your great review, we really appreciate it! Regards, the CHT team.

Posted 5 years ago

“Prompt service Have recommended to friends”

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Posted 5 years ago

Hi Phillip, many thanks for your 5* review and recommendation. We really appreciate you sharing with your friends! Kind regards, the CHT team.

Posted 5 years ago

“very good service”

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Posted 5 years ago

Hi Michael, many thanks for your 5* review and comments. We appreciate your feedback. Regards, the CHT team.

Posted 5 years ago

“Great service, ordered early & delivered next day at very competitive rate.”

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Posted 5 years ago

Many thanks for rating our service as "great". We're really pleased to receive such positive comments and hope to see you again in the future. Regards, the CHT team.

Posted 5 years ago

“Extremely helpful in getting us HSG compliant at our holiday cottages. Very knowledgeable about the guidelines and Sarah really went above and beyond Many thanks - your recommendation has worked a treat and considerably cut down on both the effort and risk associated with hot tubs in this setting!”

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Posted 5 years ago

Hi Michelle, many thanks for your 5* rating and positive feedback. It is our mission to make owning and operating a hot tub as simple, safe and economical as possible. We're really pleased to hear that Sarah was able to assist you in this way. We're here to help if you need any more advice. Regards, the CHT team.

Posted 5 years ago

“Very fast and quick service”

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Posted 5 years ago

Hi Keith, many thanks for your 5* rating and feedback. It is much appreciated! Regards, the CHT team.

Posted 5 years ago

“Spoke with a helpful lady at Castle Hot Tubs to get info on various products. Placed an order online and the items arrived 2 days later. Super service, will definitely use you again...well done”

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Posted 5 years ago

Hi Michael. Many thanks for your kind words. It's our aim to offer friendly advice to make owning and operating a hot tub as simple as possible. We're really pleased you have found this to be the case and we hope to see you again. Regards, the CHT team.

Posted 5 years ago

Castle Hot Tubs is rated 4.9 based on 1,093 reviews