Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,097 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service goods arrived next day.”

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Posted 4 years ago

Hi thanks for your 5* review. We're really pleased to hear that we are maintaining our high delivery standards even in these challenging times! We look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Great service , immediate response to emails , will definitely use again, thank you .”

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Posted 4 years ago

Thanks for your 5* review. We're glad to hear we are maintaining our high service standards even in these challenging times! We are grateful for your loyal custom and look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Prompt delivery - especially in the current circumstances.”

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Posted 4 years ago

Hi Kelly, thanks for your 5* review. We're glad to hear we are maintaining our high delivery standards even in these challenging circumstances! We look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“My interaction with Castle Hot Tubs took place during the current coronavirus lock-down, so it is really unfair to say anything negative. Product was replaced with alternative because of shortage - no problem. Delivery was slow - not their fault. Accidentally charged for postage - refund no problem. I'm sure they will be 5 star normally - perhaps that's what I should put now!!!”

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Posted 4 years ago

Hi Graham, many thanks for taking the time to give us a positive review and for your comments. Due to the current circumstances we have had to completely re-model our packing and distribution center and find new ways of working to maintain safety. Everyone has pulled together and it's gone really well - with the occasional hiccup! We are glad to hear we sorted everything out to your satisfaction and look forward to seeing you again in the near future. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

Hi Scott, thanks for your 5* review. We're glad to hear we are maintaining our high service standards even in these challenging times! We look forward to seeing you again soon. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Great service as always and the order arrived the next day even in this climate.”

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Posted 4 years ago

Hi John, thanks for your 5* review and comments. We're glad to hear we are maintaining our high delivery and service standards even in these challenging times! We are grateful for you loyal custom and look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Castle Hottubs always efficient and on time delivery 🚚”

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Posted 4 years ago

Thanks for your 5* review and comments. It's good to hear that we are maintaining our high delivery standards even in these challenging times! We are grateful for you loyal custom and look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Thanks to all at Castle Hot Tubs from the first phone call with the issues I was having with my hot tub their diagnosis and recommendations were first class part was dispatched and received within a day . Excellent service would not hesitate to recommend to anyone.”

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Posted 4 years ago

Hi Steve, thanks for your 5* review and comments. We're always really pleased to be able to offer help and advice on maintaining your hot tub and water quality. We look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Fast delivery and great products, very competitive prices, too! Lovely website with tips as well.”

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Posted 4 years ago

Hi Michaela, thanks for your 5* review. We're really pleased to hear that you find our website useful and that you are happy with our products and services. We appreciate the feedback! We are grateful for you loyal custom and look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“My order arrive the next day fantastic service”

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Posted 4 years ago

Hi Nick, thanks for your 5* review. We're glad to hear we are maintaining our high delivery standards even in these challenging times! We are grateful for your custom and look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Normally go to the Unit for whatever I need - always extremely helpful and accommodating. First time I’ve ordered online due to lockdown and excellent first class service.”

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Posted 4 years ago

Hi Debra, thank you for helping us follow social distancing guidelines. We're pleased to keep you as our loyal customer and look forward to welcoming you back again soon! Kind Regards, the Castle Hot Tub team.

Posted 4 years ago

“Prompt delivery, all good :-)”

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Posted 4 years ago

Thanks for your 5* review. We're glad to hear we are maintaining our high delivery standards even in these challenging times! We look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Fast efficient service as always even under these extremely challenging conditions. Well done to you!”

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Posted 4 years ago

Hi Catherine, many thanks for your 5* review and kind comments. We're pleased to hear we are maintaining our efficient service standards even in these challenging times! We are grateful for your loyal custom and look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Fast service . Will definitely be using this company again”

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Posted 4 years ago

Hi Andrew, thanks for your 5* review. We're really pleased to hear we are maintaining our high service standards even in these challenging times! We are really pleased to hear that we can look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Very reliable and value for money. Good products and prompt delivery service”

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Posted 4 years ago

Hi Barbara, thanks for your 5* review. We're glad to hear you have found our service and products good value and effective. We are grateful for you loyal custom and look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Very fast and efficient service.”

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Posted 4 years ago

Hi Justin, thanks for your 5* review. We're glad to hear we are maintaining our high standards even in these challenging times! We are grateful for your custom and look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Excellent service as always from Castle Hot Tubs”

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Posted 4 years ago

Hi David, many thanks for your 5* review and comments. We're glad to hear we are maintaining our high service standards even in these challenging times! We are grateful for you loyal custom and look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Fantastic, great price and service”

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Posted 4 years ago

Thanks for your 5* review. We look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Excellent service as ever”

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Posted 4 years ago

Hi Paul, many thanks for your positive review. We really appreciate it and are glad that we have maintained the standards of service that you expect. We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 4 years ago

“Very fast and efficient. Great delivery time. Great product. Glad to have my hot tub working again for the Covid 19 lockdown. 👍”

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Posted 4 years ago

Hi Mark, many thanks for your positive review. We really appreciate it and are glad we could help during these difficult times. We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 4 years ago

Castle Hot Tubs is rated 4.9 based on 1,097 reviews