Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,093 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

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“Products dispatched quickly. Communication clear and consise.”

Helpful Report

Posted 5 years ago

Hi Sean. Many thanks for taking the time to review our company. We are so pleased to hear positive feedback and hope we can continue to provide you with excellent service in the future. Kind Regards from all of the Castle Hot Tubs team.

Posted 5 years ago

“hmm..Bit of funny one. My wife took delivery, she was not asked her name, she did not sign anything, and a ripped package with the contents visible was handed over. I work in distribution, and the above is not unusual, we take the view that if the contents arrived in usable condition, then the packaging has done it's job. But for a courier not to ask for a signature is odd, as I could claim non delivery if I was dishonest! That is not really a review of Castle Hot Tubs, except maybe your choice of courier, and that is the face of your company. I have rated you as acceptable, with the above caveat. Perhaps if you use plastic bags as a means of packaging, a strip of Sellotape around it would help keep the contents within, in case of mishandling? Hope that helps, from one Distribution Manager to another. I don't know if the delivery was on time, I don't remember you giving me an eta. I have not taken a photo, as the product was in good order. If I was unhappy, believe me you would have heard by now, as I know feedback, good or bad can really help if taken seriously. Kind regards Paul John Manners”

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Posted 5 years ago

Dear Paul, thank you for your feedback and your honesty. We will of course look into this further. Kind Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Great service and great prices 100%”

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Posted 5 years ago

Hi Christine, many thanks for taking the time to review and recommend our company and service, it is really very much appreciated. Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Very good service, no problems.”

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Posted 5 years ago

“Great company and quick delivery,thanks”

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Posted 5 years ago

Hi Michael, many thanks for taking the time to review and recommend our company and service, it is really very much appreciated. Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Excellent customer service. Speedy, efficient, good quality goods and good value. Would recommend.”

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Posted 5 years ago

Hi Charles, many thanks for taking the time to review and recommend our service, it is really very much appreciated. It gives us all a boost to hear such positive comments! :) Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Ordered for the first time and impressed with the speed of delivery so I’ll use their service again.”

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Posted 5 years ago

Hi John, many thanks for taking the time to review and recommend our service, it is really very much appreciated. We aim to offer a fast and friendly service, so good to hear we have achieved it! Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Always prompt delivery and prices are very competitive to other retailers. Highly recommend Castle Hot tubs for all your essential chemical supplies.”

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Posted 5 years ago

Hi Tracey, many thanks for taking the time to review and recommend our service, it is really very much appreciated. We always aim to offer our customers the most competitive prices! :) Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Always great service, friendly staff, fair prices and super fast delivery. Highly recommended.”

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Posted 5 years ago

Hi Simeon, many thanks for taking the time to review and recommend our service, it is really very much appreciated. We aim to offer a friendly service, so good to hear we have achieved it! Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Best price for our hot tub products.”

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Posted 5 years ago

Hi Denise, many thanks for taking the time to review and recommend our service, it is really very much appreciated. We always aim to offer our customers the most competitive prices! :) Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“brill comp very quick turn round of good”

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Posted 5 years ago

Hi Robert, many thanks for taking the time to review and recommend our service, it is really very much appreciated. We always aim to be as timely as possible! Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Great selection & great service. Would recommend.”

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Posted 5 years ago

“Very prompt and helpful service - also good value.”

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Posted 5 years ago

“Castle hot tubs definitely do what they set out to do...they give a good value, friendly and efficient service, providing great products. Highly recommend this company for all your hot tub needs.”

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Posted 5 years ago

Hi Christine, many thanks for taking the time to review and recommend our service, it is really very much appreciated. Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“I have purchased replacement hot tub parts from Castle Hot tubs previously. They offered me a very competitive price for Stainless steel jets that I was unable to purchase from other suppliers. Great delivery and excellent service. I will be using this supplier in the future”

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Posted 5 years ago

“Always first class service from Castle Hottubs.”

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Posted 5 years ago

Hi Dawn, many thanks for taking the time to review our service, it is much appreciated. Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Easy to use website, competitive prices and super fast delivery. Highly recommended.”

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Posted 5 years ago

“Brilliant service and super fast delivery. Steps are perfect for our use :)”

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Posted 5 years ago

“Product as ordered. Arrived next day!”

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Posted 5 years ago

Hi Kelly, many thanks for taking the time to review our service, it is much appreciated. Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Very satisfied with the service received from Castle Hot Tubs. Followed by a prompt delivery service.”

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Posted 5 years ago

Thank you for taking the time to review our service Raymond, it is much appreciated. Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

Castle Hot Tubs is rated 4.9 based on 1,093 reviews