“Prompt service with no hitches. Only criticism I could make is they didn't allow the carrier to accept a redirection so delivery lacked the convenience of being able to pick up from a collection point.”
“We love the professionalism and service is so quick. We trust their delivery times and nothing is on back order we like this. Accounts office is great and overall it?s our favourite lighting company to deal with”
“I ordered an outdoor light from Castlegate Lights. After around 9 months. It stopped working. Seen as it was under 12 months, I contacted CastleGate Lights and at first, they seemed to be helpful, however this soon changed when they demanded I must pay for the courier to send the light back despite The Consumer Rights Act 2015 stating I should not lose out financially as a result of Castlegate's breach of contract and accordingly all costs of returning the item should be met by Castlegate Lights. I tried to educate Castlegate Lights about this but unfortunately I was speaking to Colin Boal who was extremely aggressive and disrespectful towards me. I was surprised later on when I found out this man was the director of this business, I couldn't believe how rudely I was spoken to by a director who should surely know the basic trading principles of the country he operates in. I was so disappointed that I had to fork out and pay an unnecessary cost in order to merely have the working product.
My advice to anyone looking to purchase from Mr Colin Boal at Castlegate Lights is to stay well away and find alternative merchants.
Here are some good online lighting outlets that actually abide by the consumer rights act: https://www.lights2go.co.uk/ or https://www.wayfair.co.uk/lighting/cat/lighting-c234985.html”
“Very pleased with my purchases. The lights are exactly what I wanted. Changes in my order were made very easily and refunded within the day. My only complaint is that the lights are not shown in a room setting. I would use again”
“Really appreciate having an excellent online retailer, especially in these strange times. My lights were as described, decent price, packaged well and sent in a decent time frame. Thank you - will certainly use again.”
“I ordered 2 beautiful crystal items, a chandelier and matching wall lights which are amazingly beautiful. They arrived very quickly and were well packaged. After installing them, I then spent time dressing them, and slowly the brilliance of the lead crystal was sparkling in the room. I noticed that 2 crystal pieces had 2 missing wire links. I telephoned the company on Friday afternoon and actually spoke to a very kind human being not an automated machine, press this, press that,he told me to send an email with my order number, ectera, which I dutifully did. A few minutes later I had a reply, they were forwarding the email to the manufacture. I then received a while later an email from that company, who were addressing the issue. The next morning Saturday in the post was 3 links, I was amazed at the speed of service. I was humbled by the service that I received, that I wasn't just a number, I was a human having an amazing online shopping experience. I would truly recommend this company with service and quality, and no automated machine, just people who care. A massive thank you, my products look amazing, Lesleigh Badgery”
“I have recently ordered garden lights from this company and I have to say they have been great. I emailed them with a query as I made a mistake on my order they replied promptly and were very helpful. The delivery was quick, the packaging was well protected and I was very happy with their service will use again in future.”
“Random find on the internet but so glad I did. An outstanding level of attentiveness and customer service (Colin is excellent). They also have a brilliant range of lighting options and useful price points.”
“We love this simple but very effective and efficient light(s). The fixture it self has good weight on it, it it?s easy enough to put up. It looks stunning up in our bedroom works perfectly with new look to the room. We could tell a lot of thought had gone into the idea of the design even down to packaging. The delivery was very quick too. So it gets top marks all round for me.”
