“Purchased on line six external lights from Castlegate Delivery was fast and the lights packed individually and packed extremely well. The product was as advertised - the quality was very good and the price sensible When installed all looked great!”
“I was able to order over the phone! Spoke to a lovely helpful intelligible person! I received my order very promptly. Pleased with the lamp; good value and no problems with it. My only negative would be that there was excessive packaging. Of course I'm glad to have received my lamp in pristine condition BUT it was in a box inside another (huge) box, packed with plastic stuff. Hoping someone on freecycle can make use of this(!)”
“I chose this company as they had a good reputation on Trustpilot and the delivery time was fast. I experienced a very long delay (additional 2 weeks to get my purchase) from what was advertised, and there was no notification. The Castlegate website showed the product I purchased as "in stock" and deliverred in 3-5 business days. This was a very frustrating process as many of the times when I called I couldn't reach a person, so left a message requesting to be called back - which never happened. On day 4 after purchase I called as I hadnt recieved a dispatch notice. Although the call representative was polite, I was promised that a review of my would occur and I would be informed with an update, which never occurred. I called back on the 5, 7, 11th day and I was given the same response. "I will look into what is going on and let you know" which never occurred. On day 11 I asked that the manager be notified of my situation, and that I was not satisfied with the service provided. From my experience, this made no difference. I have recieved my product and it looks in good shape, but the frustration caused, and cost with this delay were not worth the small difference in price compared to the competitors.”
“Easy to order and good price. Lights took longer to arrive than I had expected but my questions were answered promptly. We are very happy with lights”
“I was very pleased with the lights and the service. I ordered late in the day but my item was despatched that night and I received it very quickly. Would not hesitate to use the company again.”
“I ordered 2 light fittings from here and they both arrived much sooner than I thought. In fact 1 arrived within 24hrs which was brilliant. I did have one query with them and they replied to my email almost immediately.”
“i have not long started using this company as i never knew about them but i visit online every week as sourcing their clearance items is good for me & them as i sell lighting & led bulbs myself , also very good for my clients because what you purchase from castlegate lights is Top Dollar, packaging,shipping & time keeping is all 2nd to none, i would send the last human on earth to get a light for his cigarettee from castlegate lights thank you ever so much ray bitsandbulbsuk”
“From an easy to navigate website to a speedy and very responsive service this was a very pleasant shopping experience, with faster than expected delivery as well.”
