“My second purchase from Castlegate Lights. I was very impressed with the product quality, speed of delivery and excellent communication on my first purchase but the high standard was not maintained this time. Good communications ( I was informed of a lengthy delivery time and kept informed) but the product, while of good quality, was not as described in the on-line catalogue following a design modification by the manufacturer (chrome suspension rods had been replaced with electrical flex). I was politely offered a full refund but refused any price reduction. Having waited so long for the lights I decided to purchase chrome rods and pay my electrician to re-wire and fit them at a cost of £40. In view of the mis-description I feel that some compensation to help with my additional costs would have been appropriate.”
“The service was very good but the bedside lights for £130 each were flmsy and no where near worth the money if I had seen the real thing in a shop I wouldn't have bought them”
“very helpful staff and fast delivery. However not happy that item I returned seems to have disappeared. The package was very clearly labelled on both sides so am disappointed with regard to that.”
“Got to be the biggest range of lighting on the net,very helpful,fast delivery and good product range,although the higher the price you pay of course better the quality.”
“Good value for this switched wall light that is being fitted in France. I am trying to match the existing lighting and the wide variety of styles has produced as near a match as is available. Prompt delivery and competitively priced for the up market designs.”
“Unusual and pretty wall lights - oak leaves and acorns in gold. Painted finish a little heavy but well made and very well packaged. Quick delivery, quite expensive.”
“Dar Barclay Bathroom Antique Brass. Quality of fitting fairly good. Single gromet in wall plate to allow wire access is offset therefore replacing 2 old lights with wires equi distant each side of mirror rather a fiddle. Also difficult to wire up into connectors if only short wires coming from wall. Very limited space to put in extension wire with another connector.”
