“We had problems using the online order form so spoke to someone over the phone. They were professional and extremely helpful. Our order arrived within 2 days. We were so impressed we ordered a further fixture for another room.”
“Very impressed with the service from Castlegate Lights. The lamp I ordered was well packed and as they use DPD I got a 1 hour delivery time slot, which is very useful. I would have no problem using Castlegate Lights again.”
“Love my lights! Excellent value and aftersales service! A couple of my crystals were chipped, was promptly offered an exchange or extra crystals! Sorted!! Lights up and look absolutely stunning! Thank you ??”
“Really pleased with with this lamp. I had previously seen it on another website, but when I came to order it I was told it had sold out and was no longer being manufactured. I was so disappointed that my husband found it on your website and I was straight on the phone to order it. The man I spoke to was really helpful and a bonus was that the lamp included the shade In the price. When the lamp arrived it was very well packaged. I would not hesitate in recommending this company and am already looking for my next purchase.”
“Having spent what seemed like hours looking online for some decent outside lights at an affordable price, I was pleased when to find Castlegatelights. The website looked good, the price was right, the ordering process was straightforward, the lights arrived bang on schedule and are just as I had hoped. Thank you!”
“Excellent company, couldn't recommend highly enough!! Nothing was too much trouble, and the Swapit service meant we could exchange lights for different fittings at work with no stress or hassle. The best lighting selection I have seen anywhere”
“They handled the problem well. Quoizel Chantliiy light with Opal Glass bowl was supplied - but the glass bowl was damaged (it looked like shoddy drill-work where made, in China - it had still been packed and shipped); there was a quality control failure somewhere in the supply chain. I had signed on delivery after checking the glass bowl was in 1 piece - it was , and all very well wrapped; only later on closer inspection were the faults/damage obvious. I emailed immediately with photographic evidence, then rang the Castlegate people who immediately checked the photos, agreed the problem, and contacted the suppliers to arrange a replacement (and emailed me to confirm) which arrived within 48 hours (but without notice of the delivery date). Full marks for no fuss, efficient, customer service - but where was the initial quality control?”
“I was very disappointed to find that my Tiffany style lamp had been made in China and as has been my experience on many occasions, with a variety of goods, I do not find it to be of good quality and not warranting the price I had paid. Had I known this at the outset, I would not have bought the item at all.”
“Recently purchased a dining room light from Castlegatelights. There was a lot of choice, the price was very competitive and included the bulbs. It arrived quickly and was well packed. Would highly recommend this company.”
“We ordered three pendent lights and needed them urgent as electrician was coming earlier than expected. The company kept in touch via email and updates on delivery and arrived on time.”
“This company provide exellent customer service with outstanding order and delivery service. Its a pitty the product is not to the same standard! Product arrived in original manufacturs packaging and unopened however, the product had been damaged and repaired (badly) prior to packing! Obviously Castlegatelights can not be held responsible for this but it does tend to spoil the overall impression of the company”
“I'm very impressed with the service I received from Castlegate Lights.The light were delivered within a few days of my order and at the time slot I was given.A couple of shades were found to be broken,but one phone call and a confirmation email and the replacements arrived the next day.The price was very competitive too.So all in all a First Class Service!”
