“We found Castlegate Lights on the web where their selection was immense and prices very competitive. We ordered 2 matching lights and had to wait just a little longer for them to be in stock but their communication was good and friendly too. They arrived when promised and were superbly wrapped. We're delighted with the lights and the customer service that went with it. I will buy from them again and can recommend them without reservation.”
“My second purchase from Castlegate Lights. I was very impressed with the product quality, speed of delivery and excellent communication on my first purchase but the high standard was not maintained this time. Good communications ( I was informed of a lengthy delivery time and kept informed) but the product, while of good quality, was not as described in the on-line catalogue following a design modification by the manufacturer (chrome suspension rods had been replaced with electrical flex). I was politely offered a full refund but refused any price reduction. Having waited so long for the lights I decided to purchase chrome rods and pay my electrician to re-wire and fit them at a cost of £40. In view of the mis-description I feel that some compensation to help with my additional costs would have been appropriate.”
“The service was very good but the bedside lights for £130 each were flmsy and no where near worth the money if I had seen the real thing in a shop I wouldn't have bought them”
“Bought and received in super fast time, two sets of icicle lights for the outside of our house. Lights are exactly as described and even have a remote control allowing even easier use. Perfect.”
“My builders smashed the glass in one of my new light fittings & Castlegate arranged a replacement very swiftly and packaged it in an amazing way to ensure it arrived in one piece.”
“Castlegate's service was excellent. They kept me informed and used a great delivery company so I knew exactly when the delivery would be.
All the light fittings I ordered came with the correct bulbs - a simple added touch which made a world of difference to me - lightbulbs are v confusing now that there are so many options!”
“the website was down for days so couldn't order online however ordering through the phone was a delightful and easy experience. the lady was extremely helpful and my order arrived on time too. what could go wrong? order arrived, bulbs missing, parts missing...don't like to play the blame game as I appreciate mistakes can happen. just wish there was a quality process in place ensuring my order had everything included from the outset.”
“I have bought a lot on line recently from lots of different suppliers. Castlegate's service was excellent. Kept me up to date with where my order was and used a great courier service which not only let me know when they'd make a delivery but also let me change the delivery if necessary. The lights were all well packed and best of all came with the required light bulbs so I didn't have to faff about working out which were best. The lights I ordered are just gorgeous too! Thank you Catlegate for getting it right.”
“I was fed up with the dreary light in my north facing kitchen. The light I chose certainly cheered it up , lovely and bright and although it has energy saving lamps they are greatly improved so there is no waiting period before you can see anything. Service from Castlegate Lights was helpful friendly and efficient and although delivery was delayed for a day I was well informed by e-mail and everything was well packaged. Will I use this company again.....certainly and recommend to friends. Oh yes and the price was good too”
