“A massive selection of lights at good prices. The lights I ordered were said to be in stock but only 1 out of 2 types I ordered actually were. I was given a 2 week delivery time for the others. I heard nothing and chased them after 3 weeks and was told it would be a further 1 week. This part of the order was for 2 lights but only one arrived when promised and on further chasing I found that the other had been held back because it was damaged......great, but why not email me to tell me what was happening. A few emails to update me would have made all the difference.”
“Great service, easy to use website, speedy courier and packaged well. And lights are just right, exactly as described. Will definitely use Castlegate Lights again.”
“Really happy with my purchase of 2 x 3 Light Ceiling Lantern In Polished Chrome Finish for hallway and stairs - also excellent notification of delivery and Customer Service - would defintiely use this company again!”
“Really impressed with the service from this company. I looked all over the internet for bathroom wall lights - who knew there were so many?! They delivered promptly, very good looking dimmable lights. One of the lights had a globe cover that was damaged. I sent photos of the damage and they replaced it immediately without any hassles. Great service from Colin.”
“Very good service and lovely lights. Needed some lighting in a hurry as electricians were here. Rang the firm. Got a very helpful lady who arranged for the additional lighting to be put in the same packaging as ones we?d already ordered. They all came the next day. Incredibly well packaged and really good quality lights. Would highly recommend.”
“great lights etc, but what's the point of having express delivery on all orders if it takes you three days to put it in the post in the first place??”
“I bought over ?1000 worth of fittings. They were all Illuminati lights. Gorgeous modern style to suit my new home. Electrician booked. All ready to go. First wall light had a piece missing - nothing to support glass shade. Then of the four matching pendants for the hall - two had cool white lights and two had warm white lights (and they look very different.) Neither problem was actually down to Castlegatelights, but to their supplier. My contacts at Castlegatelights have been very helpful, but I have had to rebook the electrician and have more time out of the office to facilitate the refitting, delivery and collection of the 'problem light fittings. Speedy, friendly customer service from Castlegatelights when I contacted them about my complaint.”
