“Ordered on 26th Feb, arrived 7th March, took a little longer to arrive than thought; but once dispatched tracking parcel was excellent, packaging couldn't be better and product was exactly as described.”
“We required new Christmas lights after our current lights failed over the holiday period. After Christmas we looked online and saw exactly what we wanted advertised by Castlegatelights. We ordered and received them within days without any fuss at quite a good price compared with other suppliers. I hope they work and look as good as they say on the outside of the box, unfortunately we won't know this until next December when we come to put them up but I have high expectations.”
“They handled the problem well. Quoizel Chantliiy light with Opal Glass bowl was supplied - but the glass bowl was damaged (it looked like shoddy drill-work where made, in China - it had still been packed and shipped); there was a quality control failure somewhere in the supply chain. I had signed on delivery after checking the glass bowl was in 1 piece - it was , and all very well wrapped; only later on closer inspection were the faults/damage obvious. I emailed immediately with photographic evidence, then rang the Castlegate people who immediately checked the photos, agreed the problem, and contacted the suppliers to arrange a replacement (and emailed me to confirm) which arrived within 48 hours (but without notice of the delivery date). Full marks for no fuss, efficient, customer service - but where was the initial quality control?”
“They had the product I wanted at the best price. They use DPD, my preferred delivery company. Slight problems with the website being unresponsive and me getting through to an anonymous voicemail when I called their phone number (It was a Saturday afternoon though) so I initially thought our relationship would end there and I'd go elsewhere but they must've registered a missed call (I hadn't left a message) and called me back. We resolved the problem and placed the order and it was delivered exactly as promised. They say you can tell how a company really is with how they deal with things that go wrong and Castlegate Lights really did offer a five-star service even though my total experience on this occasion was only four-star. I definitely recommend them based on my first experience with them.”
“Not yet installed, but fittings cast metal outer casing, not just flimsy folded thin metal. When ordering fittings it was clear lamps not included, but didn't realise GX53 lamps not common to buy in local shops or Wickes /B&Q etc. Purchased lamps on line elsewhere, prices ranged between ?4 & ?14 each ! Planning to use in right angle of beams and down stand to light sloping ceiling. Delivered on time, overall very please, hope even more so when I've seen it fitted.”
“didn't think lamp would arrive in time for a 60th birthday present,. made one call, and had plenty of info emails, lamp was despatched by overnight courier, and arrived in time , for birthday, well pleased thank you”
“I cannot actually say if the light looks good as we are still decorating and its not up yet. What I can say is that the service and speed was excellant .”
“Web site had what I was looking for, Delivery very quick, safe and secure. Only problem is that 1 bulb has already gone on the lights only after 2 days so having to order bulbs.”
“Ordered a new candle bridge. Confirmation of order came through with estimated delivery date then I got a later email which gave me a one hour time slot for that delivery. Parcel arrived within first quarter hour of that slot. Only negative - I wanted 2 candle bridges but they only had one in stock. They haven't told me when they might get some more in.”
“Colin at Castlegate knew his products; I felt comfortable that I was dealing with a person who would care about his customer - unlike some other lighting websites I visited. I wouldn't hesitate to recommend Castlegate and Colin. Everything arrived on the date promised - the only missing item followed the following day.
I'm extremely happy.”
