“Lamp was delifivered within a few days of ordering: some broken parts in transit, which were very quickly replaced. Very impressed with the service received!”
“The goods are excellent, arrived promptly and the tracking information provided was clear and accurate. The lights were VERY well packed and the price was very good and cheaper than other places I looked at for the same item. I was so impressed that I have since ordered more fittings and the staff have been very helpful. Overall - very impressed and definitely recommend.”
“From buying the light to it arriving at my home I can not fault the staff and the courier.It arrived on the day it said and they could even give me a time to when it would arrive which was great because i did not need to stay in all day I will use them again.”
“Really pleased with my purchase. First time I tried to order it failed as my name didn't quite match the name on my card. Tried the order again and emailed to confirm it was OK, got a nice resonse very quickly saying the order was fine and the light was due for despatch that day. Quick despatch and delivery, got emails saying my light had been despatched and another saying it that it had gone out for delivery. Offer voucher turned up within the two week time period stated and with a full, personal letter rather than just a with compliments slip as I would have expected - thought that was a nice touch. Didn't have to chase up the voucher (which often seems to be the case with these things). Excellent prices and free delivery. Very happy - can't rate them highly enough.”
“Really good service from Castlegate Lights. We recently purchased the Astro Lighting Tokai 3 Light Bathroom Spotlight in Polished Chrome Finish and it has transformed our bathroom. We were considering completely revamping the entire room but just changing the light fittings has made such a huge difference that now we don't need to spend all that money! Really happy with the quality and service.”
“I had bought a ceiling light and matching wall lights from another supplier a couple of months ago. I then decided it would be nice to have a matching ceiling light in an adjoining room and ordered and paid for this light online. A few days later I received an email from that supplier saying the light was now discontinued and offered alternatives or a refund. My wife went online and found the same light on the Castlegate website at almost half the price of the other supplier! I telephoned Castlegate and spoke to a very pleasant young man who confirmed they did indeed have one in stock. I therefore placed an order there and then. The light was delivered in perfect condition 2 days later. We were very pleased with the service and will use Castlegate again. We would highly recommend them to anyone.”
“I have bought from Castlegate Lights twice now purchasing over ?1000 worth of products, on both occasion I have telephoned and found them to be polite, reliable and at an unbeatable price, buy from them, they're great!”
“I would recommend Castlegate lights who could not be more helpful. When my lights were not in stock they offered an alternative. When I contacted them at the weekend over email they called me back immediately. Refreshing company to deal with who understand the nature of excellent customer services. Would use them again and highlight recommend to all”
“Ordered Christmas lights Saturday evening, received confirmation of despatch at 10am on Monday morning. Lights arrived Tuesday. Can't get better than that!”
“Excellent packaging, prompt delivery and friendly help with a minor assembly problem. I expected the free candle bulbs to be just the ordinary filament type, but they are halogen. The bulb 'perk' makes this the best deal on the web.”
“Amazed, I placed my order around lunchtime and received the items by 08.30am the following morning. Really well packed and good quality. Excellent service and I wouldn't hesitate to buy again.”
“Received my item and there was a problem with the transmitter. Contacted the company immediately to report this and they got back to me asap with the promise that they would put a new transmitter in the post - they were true to their word. Fantastic service - the more well known companies could learn a thing or two from them!!”
“The lights look very modern and smart, I can't see what they look like up yet as I'm waiting for the kitchen to be plastered. They came very quickly and were packed well. Can't wait to see them up.”
“I ordered a pendant style light which had to be ordered through the manufacturer by Castlegatelight. This was done promptly and I was kept informed of likely delivery dates - which were accurate. Their choice of carrier and the accurate timing of the eventual delivery was spot on and very helpful. With the added bonus of a very competitive price I shall definitely use them again and recommend them to friends.”
