Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

“The product is fine, but the postage was horendously high for such a small item”

Helpful Report

Posted 9 hours ago

Good Afternoon, Thank you for taking the time to leave a review. I understand your concerns regarding the postage costs for your order. We always strive to provide fair and transparent pricing, and your feedback is invaluable in helping us improve our services. If you have any further questions or need assistance, please feel free to reach out. Best regards, Lindsay Cartridge People

Posted 9 hours ago

“I had a problem with inserting the cartridge into the printer. I spoke to Andrew who was very helpful and suggested I send a photo of the cartridges. He resolved it quickly and clearly. It was simply that I didn’t realise there was a protective cover which had to be removed. Have always found the company efficient and good value. Very pleased.”

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Posted 10 hours ago

Good Afternoon, Thank you for your review and for sharing your experience! I’m glad to hear that Andrew was able to assist you effectively and that the issue with the protective cover was quickly resolved. It’s always great to know our team can help clarify any concerns. We appreciate your continued support and look forward to serving you again in the future! Best regards, Lindsay Cartridge People

Posted 9 hours ago

“Not the cheapest and amount of ink in cartridge means it works out more expensive overhaul, hence we won’t use again . Service and delivery very prompt and easy though .”

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Posted 4 days ago

Hi there, Thank you for sharing your thoughts with us. I appreciate your feedback regarding the cost and the amount of ink in the cartridges. We're constantly seeking ways to provide the best value to our customers while delivering quality products. I'm glad to hear that you found our service and delivery prompt and easy—customer satisfaction is our priority! If you have any further suggestions or if there's anything we can assist you with in the future, please don’t hesitate to reach out. Best regards, Cartridge People

Posted 2 days ago

“I haven't used the cartridges yet, but ordering was fairly easy and delivery was prompt.”

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Posted 5 days ago

Hi Tyson, Thank you for your feedback and for choosing Cartridge People! I’m glad to hear that you found the ordering process easy and enjoyed prompt delivery. We appreciate your support and hope you have a great experience once you start using the cartridges. If you have any questions or need assistance in the future, feel free to reach out. Best regards, Cartridge People

Posted 2 days ago

“Delivery was quick. However the printer didn’t recognise the chip, the printing was poor, and I had to return the cartridges. The refund was prompt.”

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Posted 6 days ago

Hi Stephen, Thank you for your review and for sharing your experience with us. I'm pleased to hear that the delivery was quick, but I'm sorry to learn that you faced issues with the cartridges not being recognized and the printing quality. We understand how frustrating this can be, and it's great to know that the refund process was efficient for you. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to our Customer Service Team. We're here to help! Best regards, Sheree Cartridge People

Posted 5 days ago

“On 12 March, I ordered a box of cartridges, but after I'd added my credit card number, I had a message to say the order hadn't gone through. Having given my credit card number, I didn't re-order in case I was sent 2 boxes. However the next day I received an e-mail saying my order was still awaiting completion,so I assumed from this you hadn't got the order and re-ordered. On 14th March I received 2 e-mails saying my order would be with me the next day. I then received 2 boxes of cartridges and 2 invoices. Having received them, I decided to keep them but I'm disappointed that this error occcured after you told me my first order hadn't gone through.”

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Posted 1 week ago

Thank you for taking the time to share your feedback with us. I’m sorry to hear about the confusion with your order and the emails you received. Your experience is important, and we understand how frustrating it can be when things don’t go as planned. We appreciate your understanding in keeping both boxes and we’ll use your feedback to ensure a smoother process in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Best regards, Sheree Cartridge People

Posted 5 days ago

“i purchased ink but i printer will not print anymore i think this is due to your ink damaging my printer can someone please contact me asap.”

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Posted 2 weeks ago

Good morning, Thank you for your feedback. I am so sorry to hear you're having a problem. I will get someone to call you to sort this. Kind regards Lucy Cartridge People

Posted 2 weeks ago

“I had a problem with what I thought was a ink cartridge, after contacting the company Lindsey helped me to solve the problem, she arraigned sending me test patterns to print and also new ink cartridges to try, evem supplying a genuine HP cartridge, but it was not a ink cartridge problem, it was my printer, the company through Lindsey worked so hard on a problem that was my problem not theirs, it was my printer slowly developing internal faults, I decided to buy a new printer from tge Cartridge People and ordered a new Epsom 8550 ink tank printer, and was told that I would be credited against the cost of the printer with the 2 ink cartridges that I had bought previously. What a great gesture from the company and a huge effort by Lindsay to try to solve a problem that was not theirs. As for deliveries I wosh every company I deal with used Evri I think that is how it is spelt, fast efficient and always on time, a big "well done!" To all concerned, Stanley K.”

Helpful Report

Posted 2 weeks ago

Good Afternoon, Stanley! Thank you for your thoughtful review and for sharing your experience with us. We're so pleased to hear that Lindsay was able to help you troubleshoot the printer issue, and we commend you for your understanding regarding the situation. It's fantastic to know that you decided to purchase a new Epson printer from us, and we truly value your continued support. We’re also happy to hear that you’re satisfied with our delivery service. If you ever need further assistance or have any questions, please don’t hesitate to reach out. Thank you for choosing Cartridge People, and enjoy your new printer! Best regards, Liam Cartridge People

Posted 2 weeks ago

“I had a problem with what I thought was a ink cartridge, after contacting the company Lindsey helped me to solve the problem, she arraigned sending me test patterns to print and also new ink cartridges to try, evem supplying a genuine HP cartridge, but it was not a ink cartridge problem, it was my printer, the company through Lindsey worked so hard on a problem that was my problem not theirs, it was my printer slowly developing internal faults, I decided to buy a new printer from tge Cartridge People and ordered a new Epsom 8550 ink tank printer, and was told that I would be credited against the cost of the printer with the 2 ink cartridges that I had bought previously. What a great gesture from the company and a huge effort by Lindsay to try to solve a problem that was not theirs. As for deliveries I wosh every company I deal with used Evri I think that is how it is spelt, fast efficient and always on time, a big "well done!" To all concerned, Stanley K.”

Helpful Report

Posted 2 weeks ago

Good Afternoon, Stanley! Thank you for taking the time to share your experience with us. We're thrilled to hear that Lindsay was able to assist you in troubleshooting the issue with your printer and that you appreciated the effort we made to help you. It’s always our aim to go the extra mile for our customers, even when the problem lies outside our products. We’re also glad to know that you found our delivery service to be exceptional. If there's anything else we can do for you or if you have further questions down the line, please don’t hesitate to reach out. Thank you for choosing Cartridge People, and we wish you all the best with your new Epson printer! Best regards, Liam Cartridge People

Posted 2 weeks ago

“Epson printer picked up that it wasn’t an original cartridge & no matter what I tried it wouldn’t work which was disappointing, excellent ordering & delivery experience”

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Posted 2 weeks ago

Good Afternoon, Thank you for your review, Linda! I will ensure a member of our customer service team contacts you in regards to the error you are receiving. Thank you for choosing Cartridge People! Best regards, Lindsay Cartridge People

Posted 2 weeks ago

“I have yet to use them so cannot comment”

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Posted 2 weeks ago

“Would be better but for poor delivery service, if you can call it delivery! Dumping on doorstep and running away without ringing bell or knocking the door is not delivery, but from your response to last complainy you simply don't care, and won't react.”

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Posted 2 weeks ago

Dear Ian, Thank you for your feedback, and I'm sorry to hear about the delivery issues you experienced. We understand that proper delivery is crucial, and it's disappointing to hear that our service didn't meet your expectations. Your comments regarding the delivery process have been noted, and we will certainly try to address this in our operations. If there’s anything further you would like to discuss or any assistance you need, please reach out. We value your input and are here to help. Best regards, Louise Cartridge People

Posted 2 weeks ago

“I've only just received the cartridges and this is the second time you've asked me to write a review. Although the delivery was delayed, it is the quality of the ink which is important to me and it's far too early to make that judgement.”

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Posted 3 weeks ago

“I was very disappointed with the delvery company used by Cartridge People and object to having to go and collect my order from third parties as the delivery company used did not do its job as expected. However I did receive good support from your company in this matter. They (Sheree) handled my compaint most expeditiously and I got my order in the end but it could have been better. No complaints as to thr product itself as I have ordered it many tiemes before but the delivery needs to be tightened up.”

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Posted 3 weeks ago

Good Morning, Thank you for sharing your feedback. I'm sorry to hear that the delivery service fell short of expectations. It’s great to know that Sheree was able to assist you effectively, but I completely understand your frustration regarding the collection process. We appreciate your loyalty to our products and are continuously working to improve our delivery options. We'll take your comments on board to ensure a better experience in the future. Best regards, Lindsay Cartridge People

Posted 3 weeks ago

“I bought a compatible ink cartridge but the ink only printed blue. It was replaced and the next only printed magenta. This was also replaced. The third cartidge had magenta and yellow but no cian. I contacted the copany who told me it must be a problem with my printer which is very old. They said I had to send proof that my printer was checked by an expert as it must be faulty. I got the printer checked and was told it was fine but needed a new ink cartridge. I waited months before deciding to try once more and purchased another compatable ink cartridge and hey it works!!! The 3 previous did not! I hope when I need another I get one that will work too.”

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Posted 3 weeks ago

Good Morning, Thank you for your detailed review. I’m sorry to hear about the issues you faced with the first three cartridges; that must have been frustrating. It's great to know that the latest cartridge worked for you! We appreciate your patience and feedback, as it helps us continue to improve. I will ensure one of our customer service team contacts you to discuss this further. Best wishes, Lindsay Cartridge People

Posted 3 weeks ago

“I think that your system is quite good but your website is overly complicated (and your prices are extortionately expensive, even your 'own brand' items). Unfortunately there are few alternative sources. The fact that most 'run of the mill' users only realise that they need ink when we run out makes your excellent delivery system appealing. I wouldn't recommend you to a friend or colleague ( because of your pricing) but if I was asked for an opinion I would answer in the affirmative.”

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Posted 3 weeks ago

Good afternoon John, Thank you for sharing your thoughts with us. I appreciate your feedback regarding our website's complexity and pricing concerns. We're continually looking to improve our user experience and remain competitive in the market. It's great to hear that you see the value in our delivery system, and we hope to provide a more appealing option for your printing needs in the future. If you have any specific suggestions on how we can enhance your experience, we’d love to hear them! Best regards, Cartridge People

Posted 3 weeks ago

“The service was fantastic. The cartridge works like you suggested. However, I feel a little cheated, on the checkout page I'm given options to select the best delivery options, some more expensive than others. I selected the cheapest, as I wasn't in a rush. The most expensive option was through DPD at £9.99 and I would have had it in 2 days: Monday, the week after. I did however, receive it the next day! On a Saturday, before the date the expensive option would have offered. I was happy that I got it fast, yet it seems odd that I selected the cheaper option, which came faster than the most expensive option. It begs to question the trustworthiness of what is true and what isn't. Why take more from customer if it possible to send it next day at a cheaper rate?”

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Posted 4 weeks ago

Good Afternoon Ankur, Thank you for your review! We are thrilled to hear that you're happy with our own brand toner and the service. However, we understand your concerns regarding the delivery options. I can see that you went for the standard tracked delivery service. On that service, most deliveries are arriving within 2 working days after dispatch. However, we do ask our customers to allow up to 5 days for them to arrive. I am very pleased that your order arrived on the next day, but this is not guaranteed. Please note that as you ordered on a Friday, the £9.99 option would have got you a tracked DPD Saturday delivery, which is guaranteed. If you have any further questions or need assistance, please don’t hesitate to reach out. Kindest regards, Caroline. The Cartridge People Team

Posted 4 weeks ago

“Wrong cartidge sent - discussed with customer services who agreed to refund as search engine (bing) took me to the wrong link on your site. The person I spoke to on customer services was excellent. Paid for correct cartridges whioch came quickly. (Great service) Still waiting for the promised full refund on the original cartridges (Not so great!!)”

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Posted 1 month ago

Good Afternoon, Martin, Thank you for sharing your experience with us. We’re glad to hear that our customer service team, Gemma, was able to assist you effectively and that your correct cartridges arrived quickly. Your kind words about their support are much appreciated! We certainly understand your concern regarding the refund for the original cartridges. We are committed to ensuring that this issue is resolved promptly. If you have any further questions or need assistance, please don't hesitate to reach out. Kind regards, The Cartridge People Team

Posted 1 month ago

“Cazz was very helpful. After waiting 7 days for my delivery, which had been stuck at the Evri warehouse, Cazz sorted it and I got my parcel the next day. Would have given Cazz 5 stars, but the initial delay on the delivery was not ideal. Maybe stick with Rotal Mail instead of Evri”

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Posted 1 month ago

Thank you for your feedback! We're pleased to hear that Cazz could help resolve the delivery issue swiftly after the initial delay with Evri. We certainly appreciate your suggestion regarding delivery options and take customer feedback seriously as we strive to improve our services. If you need anything else or have further concerns, don’t hesitate to reach out! Kind regards, Cartridge People

Posted 1 month ago

“Quite outstanding service from Louis and others. It is a shame the cartridges sent to me were not acceptable to my PC and I note this has happened to other customers.”

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Posted 1 month ago

Hi Brian, Thank you for sharing your experience with us. I'm glad to hear that you received outstanding service from Louis and the team. It's unfortunate that the cartridges weren't compatible for you however I am glad Louis has resolved this for you. Thank you for your support, If you need anything else please let us know. Kind regards Lucy, Cartridge People

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Cartridge People Reviews