Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 110,150 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 110,150 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

Cartridge People 5 star review on 30th January 2025

Mike

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered,OK arrived on time allwell”

Helpful Report

Posted 1 day ago

Hi Derek, Thank you for your review. I'm glad to hear that your order arrived on time. However, I notice that your rating suggests there may be some concerns. If there's anything specific you'd like to share please contact our customer service team. We appreciate your input as it helps us enhance our service. Looking forward to your response. Kind Regards, Lindsay Cartridge People

Posted 11 hours ago

“Not satisfied with the responce to my previous emails.”

Helpful Report

Posted 2 days ago

Hi Ivan, Thank you for sharing your feedback. I’m sorry to hear that you're not satisfied with the response to your previous emails. It’s important to us that all our customers feel heard, and I understand how frustrating this can be. You have been advised correctly, we do require images to investigate further. Please consider reaching out to our Customer Service Team again, as they are committed to resolving any issues you may have. Best regards, Cartridge People

Posted 2 days ago

“I ordered a replacement cartridge for my Epson SC P400 printer - I was contacted by cartridge people informing me that their own brand cartridges were cheaper and were compatible. So I changed my order to their own brand and received a refund. This was handled well. Unfortunately when I installed my new cartridge my printer would have none of it and completely refused to recognise the new cartridge. I still have the 'refused' cartridge and an unopened cartridge.”

Helpful Report

Posted 2 days ago

Hi Tim, Thank you for taking the time to share your feedback with us. I’m glad to hear that the order change and refund process went smoothly for you, but I sincerely apologize for the issues you encountered with the cartridge compatibility. It can be frustrating when a product doesn’t perform as expected, and your experience is important to us. If you need any assistance regarding the cartridge or wish to explore alternative options, please feel free to reach out to our Customer Service Team. We’re here to help you find a solution. Best regards, Cartridge People

Posted 2 days ago

“No difficulty with the quality of the product which was received promptly. However, I wouldn't use the company again as long as they continue to use Evri (previously Hermes) as a courier. This company causes me a lot of problems (such as leaving valuable packages on the doorstep in plain view of the street and exposed to the weather without even bothering to knock). A quick glance at the Daily Mail website would show that I am by no means alone in disliking Evri.”

Helpful Report

Posted 5 days ago

Thank you for your review, Christopher. I’m glad to hear that the product quality met your expectations and that it was delivered promptly. However, I sincerely apologize for the issues you've encountered with Evri’s service. We understand how important reliable delivery is, and your concerns are valid. We always strive to offer the best experience, and your feedback about the courier service will be taken into consideration as we look for ways to improve. At the end of checkout for future orders, there is the option to change your delivery to DPD if this is better suited for you. Please accept my apologies for any inconvenience this may have caused. Best regards, Sheree Cartridge People

Posted 5 days ago

“The colour are awfull, some colours do not even come out”

Helpful Report

Posted 1 week ago

Thank you for your review, Natalia. I'm sorry to hear that you're having issues with the colours and that some aren't coming out as expected. We strive for our products to meet the highest standards, and I understand how disappointing this can be. We'd love to help resolve this for you. A member of our team will be in touch shortly to discuss this matter further. Kind regards, Lindsay Cartridge People

Posted 1 week ago

“Delivery a disaster. EVRI dumped the parcel at my front door when I wasn't in. It was stolen opened and dumped in a nearby wood. Not the first time EVRI have been lax and lazy. Would not buy from you again if you sre using EVRI.”

Helpful Report

Posted 1 week ago

Thank you for your review. I am sorry to hear that EVRI left the parcel at your front door. At the end of checkout for future orders, there is the option to change your delivery to DPD One of the team will be in contact with you shortly to discuss this matter further for you. Kind regards Liam Cartridge People

Posted 1 week ago

“i tried as recommended your 0fficial refil cartridge product on the last occasion before this I ordered from you and despite showing it was full on the printer screen it only worked for a very short time so on the this occasion I went back to the geniun, which so far is just fine.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Graham. I’m sorry to hear that the refill cartridge didn’t meet your expectations this time. I understand how frustrating it can be when a product doesn’t perform as anticipated, especially when it shows as full on the printer screen. I will get a member of our team to contact you shortly. Best wishes, Cartridge People

Posted 1 week ago

“usually great service, but in my last order I received an expired cartridge”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Bianca. I’m really sorry to hear that you received an expired cartridge with your recent order. This is certainly not the standard we aim for, and I understand how disappointing this can be. Please rest assured that we take such matters seriously, and I will have our team look into this issue right away. Best wishes, Cartridge People

Posted 1 week ago

“Clearly prepared to pay a premium for genuine Epson ink, I find that you paid the carrier minimum, diu to deliver Friday, delayed to Saturday then cancelled at the last minute because you needed to a little more for weekend delivery. Still waiting”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your thoughts, Roger. I’m sorry to hear about the issues you faced with your delivery. It’s frustrating when expected timelines are not met, particularly when you’ve opted for a premium service. I appreciate your patience, and I will ensure that our team looks into this situation for you. Best wishes, Cartridge People

Posted 1 week ago

“Ink poured everywhere”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Sheila. I'm really sorry to hear that the ink spilled during your order. I can only imagine how frustrating that must have been for you. Please know that we take issues like this seriously, and I would love to help resolve it. A member of our team will reach out to you shortly to assist further. Best wishes, Cartridge People

Posted 1 week ago

“Service marred by delivery company delivering to the wrong address. I managed to find the cartridge by comparing the photo showing delivery with front doors near me!”

Helpful Report

Posted 2 weeks ago

Good Afternoon, Anthony, Thank you for your feedback. I’m sorry to hear that your delivery experience didn’t meet your expectations. It’s frustrating when a delivery goes to the wrong address, and I appreciate your patience in tracking down the cartridge. We’re always looking to improve our service, so your input is valuable to us. If there’s anything else we can assist you with or any further concerns you'd like to discuss, please do reach out! Thank you for choosing Cartridge People. Best wishes, Cartridge People

Posted 2 weeks ago

“I ordered the wrong cartridges (obviously my fault!), only realising my error when I unpacked one cartridge, and attempted to load it into my printer. Expecting to pay a return postage cost, I contacted Cartridge World, to be informed that just by opening the packaging, I could not return or replace them! So not too impressed, when a) the cartridges were new and unused, b) not impressive customer service, with zero understanding that being human, even Cartridge World customers can make mistakes, and c) I am having to throw away full, new ink cartridges, and the associated plastic. Not impressed.”

Helpful Report

Posted 2 weeks ago

“I had no problem at all with the product i bought. However I paid for next day delivery and the item took 4 days to arrive. The Delivery company Evri was the culprit for this however in my experience Evri NEVER deliver fast. If i had know Cartridge people used Evri I would have bought the product somewhere else - I probably will next time!”

Helpful Report

Posted 2 weeks ago

Dear Hayes, Thank you for taking the time to share your feedback. I'm glad to hear that the product you purchased met your expectations, but I'm truly sorry that the delivery experience was not up to par. I see on this occasion you paid for Express tracked - This option is offered at the checkout as an upgrade when available. If you choose this option on a normal working day, we guarantee your order will be dispatched on the same day if you order before 5.30pm. This service uses multiple carriers such as Evri and DPD depending on size and weight restriction. 97% of orders arrive next working day. However, next day is not guaranteed. We do offer a Tracked DPD Next Day Courier Delivery The following courier delivery methods are available on most orders and this will be offered at the checkout when available. If you choose one of these options on a normal working day, your order will be dispatched on the same day if you order before 6:00pm. The expected delivery day will also be shown in the checkout when ordering. We understand how vital it is for our customers to receive their orders on time, and it’s disappointing to hear about the delay with Evri. We take your comments seriously and will relay this information to our delivery partners to help improve their service. Best wishes, The Cartridge People Team

Posted 2 weeks ago

“Hi. I ordered an Epson product and immediately got a phone call from CP telling me of an upgrade at the same price. When it came it was a CP own brand, when I was expressly told on the phone it was Epson. Yet another call from CP was persuaded to use the CP product, not sure I was right to agree, wont be using CP again. Why cant you just send the product the customer ordered. I saw your product on the website and chose not to purchase it. J”

Helpful Report

Posted 3 weeks ago

Dear John, Thank you for your review and I am sorry that you aren't happy with your order. The purpose of the call was to promote our own branded products, these do work in the same way as the original products however we do have a 3 year guarantee on them so if you were to have a problem with them, we will happily assist you further and offer a replacement, credit, or refund if required. Please do not hesitate to contact us should you require any further assistance. Kind Regards Louise Cartridge People

Posted 2 weeks ago

“Great service but the cartridge didn’t fit my printer even though it said it was compatible so overall a waste of money”

Helpful Report

Posted 3 weeks ago

Good Afternoon, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the ink cartridges purchased from ourselves. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Cartridge People

Posted 3 weeks ago

“Great service in terms of product after care. but overkill with the marketing and pestering for reviews. Additonally the price of these cartridges goes up so frequently - with the mistrust garnered by the marketing emails this feels like trying to squeeze as much as possible out of loyal customers.”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for your feedback, Julia. I appreciate your comments regarding our aftercare service and I'm pleased to hear you found it helpful. I understand your concerns about our marketing efforts and the pricing of cartridges. We strive to balance staying in touch with our valued customers while keeping our prices competitive. Your trust is important to us, and we're always looking for ways to improve our communication. I have removed you from our marketing and review emails. If you have any further suggestions or concerns, please feel free to reach out. Kind Regards, Cartridge People

Posted 1 month ago

“The first time I made an order on line it worked perfectly a week or so ago it was not good. On the online order I could not change what I had ordered and it came up with double the order. A few days later I had an email from you and I phoned the number given and spoke to a gentleman. He canceled it and then found my name, address , card number and previous order which he said he would reorder for me. It arrived on the 4th Feb, I put a black cartridge in on Friday and could not get it to work. I find it is the wrong set of inks which don't have a Y shaped vent on them so it couldnot have been the sort I had had previously. I phoned on Saturday and left a message, I didn't realise you worked Mon to Fri, but I will contact you again because the five inks I paid for are of no use to me.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your review. I am sorry that you had a problem when trying to place your order, but pleased that we were able to help with this. One of our customer service team will contact you soon to help resolve the problem you have with the black ink cartridge. Kind Regards, Marianne

Posted 1 month ago

“The orderingcservice is fine. But the company that is used to deliver the products just left them at the door and made no attempt to knock on the door to see if we were in.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your review. I am sorry that there was a problem with the delivery of your order. We do rely heavily on our couriers and they are normally very reliable. You can leave feedback about your experience on the Evri app. where you can rate your driver. I apologise once again. Kind Regards, Marianne

Posted 1 month ago

“Cartridges not printing very well”

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Posted 1 month ago

Good morning, Thank you for your review. I am sorry that the cartridges we have supplied are not printing very well. One of our customer service team will contact you soon to help resolve this for you. Kind Regards, Marianne

Posted 1 month ago

“Delivery with Evri still hasn't happened. They should have delivered last Friday. I was out but my husband was in and the porch door wasn't locked. They said they had had an issue but didn't indicate what it was. Their contact didn't allow me to make any suggestion. I suspect that because we are a rural community our post code covers several spread out houses and that they went to the wrong house.”

Helpful Report

Posted 1 month ago

Dear Beverley, Thank you for your review and I’m sorry to hear about the delivery issues you've encountered with Evri. I understand how frustrating it is, especially living in a rural area where deliveries can sometimes get mixed up. We take these matters seriously and I will ensure that your feedback is passed on to help improve future deliveries. Also, I have contacted Evri and provided your full and correct delivery address and requested they get your parcel delivered as soon as they can. Thank you, Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 110,150 reviews