Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 110,863 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 110,863 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed on 5th March for next day delivery but it did not arrive until Monday 10th March. Packaging slightly squased but contents OK”

Helpful Report

Posted 1 month ago

“Unfortunately the cartrides got lost in the post but after an email and a little bit of form signing repolacements were sent which arrived within 5 days. Cartrige people did everything they could to solve the issue quickly and i would give them 5 stars but evri who lost the package are awful.”

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Posted 1 month ago

“Product and service were very good, however delivery provider was useless, delvered two days late and damaged hense only a good rateing.”

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Posted 1 month ago

“Foumd parcel on front door step”

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Posted 1 month ago

Thank you for your review! Your feedback is important to us as we work hard to ensure reliable service. If you encounter any further issues or have questions in the future, please don’t hesitate to let us know. Thank you for choosing Cartridge People! Best regards, Cartridge People

Posted 1 month ago

“Always good service, and I usually am pleased to get a Cartridge biro - but no so much a permanent marker!! So normally I'd rate you 5 stars!”

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Posted 1 month ago

“Price was competitive and delivery speedy. I can't really comment on the cartridge as it's not yet been installed.”

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Posted 1 month ago

“Fantastic service. Highly recommend.”

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Posted 1 month ago

“Own brand now giving problems and replacement /refund process is ridiculous so wants be buying them again and considering an alternative source”

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Posted 1 month ago

Thank you for taking the time to share your thoughts with us. We’re sorry to hear that you are facing problems with our own brand and found the replacement/refund process to be frustrating. Your feedback is valuable, and we absolutely want to make improvements where we can. We're committed to providing quality products and making the return process as smooth as possible. I see we trouble-shooted your issue and when this failed we dispatched a replacement for you. If you have any specific concerns or need assistance, please reach out to our customer service team, and we’d be happy to help. We appreciate your past support and hope you'll consider giving us another chance. Best regards, Cartridge People

Posted 1 month ago

“I have been ordering from Cartridge People for years and am generally happy with the product value and service. Occasionally if I have a faulty cartridge they willingly replace it free of charge. Si Bennett was very helpful recently.”

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Posted 1 month ago

Thank you for your review, Julie! We’re delighted to hear that you’ve been happy with our product value and service over the years. It’s great to know that we could assist you with any issues regarding faulty cartridges. We truly appreciate your loyalty and will continue striving to provide you with the best service possible. If you ever need assistance or have any comments, please don’t hesitate to get in touch. We're here to help! Best regards, Cartridge People

Posted 1 month ago

“quality is very good and highly recommended”

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Posted 1 month ago

“Good service,what is says on the box is usually always in the box.”

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Posted 1 month ago

“I had a problem recently with a faulty cartridge, the issue was dealt with most efficiently and promptly to my complete satisfaction. Even complimentary tea bags which I was not expecting but still much appreciated. A big thank you all round.”

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Posted 1 month ago

Thank you for your lovely review, Thomas! We’re delighted to hear that your issue with the faulty cartridge was resolved promptly and to your satisfaction. It's always a pleasure to go the extra mile, and we're glad you appreciated the complimentary tea bags too! If you need any further assistance or have more questions, please feel free to reach out. We're always here to help! Kind regards, Louise Cartridge People

Posted 1 month ago

“For the first time ever, courier Evri managed to damage my order for cartridges, so were unable to deliver it. Cartridge People did their usual job of prompt dispatch, and Simon Heath in customer services agreed to replace the order immediately, which is what I expected. Evri have proved disappointing, and rarely manage to deliver my orders to the right flat, even when I leave the outer door open, and not even bothering to use my intercom when they do. Why so many firms, including M&S, use them is beyond me.”

Helpful Report

Posted 1 month ago

Dear Chris, Thank you for sharing your feedback! We’re glad to hear that you received your replacement order promptly from Simon in customer services. We’re sorry to hear that Evri fell short in delivering your order; we understand how frustrating that can be. If there's anything else we can assist you with, don’t hesitate to reach out! Kind regards, Lucy Cartridge People

Posted 1 month ago

“Prompt and effective response to my query”

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Posted 1 month ago

“Easy to order from web site and quick delivery.”

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Posted 1 month ago

“Only problem was that black ink had leaked from cartridge into its plastic bag, resulting in my hand covered in black in. I mopped off the excess and fitted to the printer, but assume this loss of ink may well shorten the life of the ink cartridge. Disappointed.”

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Posted 1 month ago

Good Afternoon, Thank you for your feedback, Angela! We’re sorry to hear about the leaking ink cartridge and the inconvenience it caused. We appreciate you taking the time to address this issue, as we understand how important it is to receive products in perfect condition. I will ensure a member of our customer service teams gives you a call to discuss this further. Best regards, Lindsay Cartridge People

Posted 1 month ago

“Prices are competitive and customer service is good....”

Helpful Report

Posted 1 month ago

Thank you for your positive review! We’re glad to hear that you found our prices competitive and our customer service to your satisfaction. Providing great value and support is what we strive for, and your feedback reaffirms that we're on the right track. If you have any further questions or need assistance, don’t hesitate to reach out. Best wishes, Cartridge People

Posted 1 month ago

“Happy with product, although when placing them in machine. It took a minute or two for the printer to accept the cartridges (as they are not HP Originals)”

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Posted 1 month ago

“I was pleased with the service I received although the cartridge I bought was faulty. When I reported it I was made to go through a rather tedious process to show it was faulty although it ws obvious from the start and from my description of the problem that it was faulty. However, I did as asked and , as it remained faulty, I was sent a replacement by return. Thankfully this one worked immediately. I had helpful and polite service from Marianne and then Lindsay.”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for taking the time to share your experience. I’m sorry to hear that you encountered a faulty cartridge initially, but I’m glad that our team was able to assist you by processing the replacement quickly. We appreciate your understanding during the verification process and are thrilled that the new cartridge worked perfectly for you. Your kind words about Marianne and Lindsay's service mean a lot to us. If you need any further assistance, please don’t hesitate to reach out. Best regards, Liam Cartridge People

Posted 1 month ago

“Vicky at the customer service has been very thorough and concise with my email inquiry - i am a first time customer and not yet received my full order to confirm if the product quality versus price is a good value for money - but they have already impressed me on the customer service aspect of the business and thanks to Vicky!”

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Posted 1 month ago

Thank you very much for your kind review, I will be sure to pass your comments onto my colleague. Should you need anything further we are always happy to help. Thank you

Posted 1 month ago

Cartridge People is rated 4.8 based on 110,863 reviews