Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 108,497 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 108,497 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 23rd February 2025

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the cannon ink cartridges but changed it to the cartridge people's own brand, the ink is just as good as the branded one.”

Helpful Report

Posted 1 week ago

“Always fast and the customer service is top tier, always friendly and helpful ineractions.”

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Posted 1 week ago

Thank you for your fantastic 5-star review, Xavier! We truly appreciate your kind words about our fast service and top-tier customer support. It’s always our aim to provide friendly and helpful interactions, and we’re thrilled to know that you’ve experienced that with us. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch. Best regards, The Cartridge People

Posted 1 week ago

“I mistakenly ordered the wrong own brand cartridge for my Brother printer. Their telephone was not working. When ordering I had my doubts that I was not ordering the correct one. I sent a query email. A colleague at Cartridge People spotted my email and telephoed me and put me on the right path, with great patience and good will. After receiving my correct order the NEXT day I tried to load it into my printer. Silly me; when I tried to inserrt the new cartidge I had forgotten that I needed to take the drum out and put the cartridge into the drum before inserting both parts into the printer. I phoned Cartridge People (phone now working) and spoke to someone who tried to help me, but as I am an elderly lady with hearing problems I could not follow his instructions. A lady came onto the phone and after her brief instructions I immediately realised that it was my own fault I could not insert the cartridge correctly. She was very friendly and supportive and I was greatly reassured. Good Customer Service, with the right attitude. A good business cannot be successful without good customer relations. Well Done both of you! My wrong order and payment was quickly refunded and replacement order carried out pronto. My late husband used your services for many years and over the years I followed his lead, although I have reduced my printer usage nowadays.”

Helpful Report

Posted 1 week ago

Thank you for your wonderful 5-star review, Ann! We’re thrilled to hear that our team was able to assist you with your order and provide the support you needed. It’s always our aim to ensure our customers feel confident and comfortable, and we’re glad you had a positive experience despite the hiccups. Your kind words about our customer service mean a lot to us, and we appreciate your loyalty over the years. If you ever need assistance in the future, or if you have any questions, please don’t hesitate to reach out. Best regards, The Cartridge People

Posted 1 week ago

“The courier used for delivery of the order probably should not be used by you as it may well reduce sales from the bad publicity. Their service was miserable. When finally I got fed up and contacted your own Customer Support, I had an almost immediate response with reassurance about quality. Actually, it was the Canon quality that I sought and when I need replenishment, I shall consider The Cartridge People first - but only if the present courier is not assigned to me again. There's food for thought for you.”

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Posted 1 week ago

“Can't fault customer service and price but concerned that I have now had two own brand cartridges where the chip didn't register in the printer and now one that has leaked.”

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Posted 1 week ago

“I received my ink cartridge and thought that it was the wrong one but after I contacted the company Si gave me directions to sort this problem and it worked as advertised thanks for saving me a lot of wasted time and effort”

Helpful Report

Posted 1 week ago

Thank you for your excellent 5-star review, David! We’re really pleased to hear that Si was able to assist you in resolving the issue with your ink cartridge. It’s our goal to provide clear guidance and support whenever needed, and we’re glad to have saved you time and effort! If you have any more questions or feedback in the future, don’t hesitate to get in touch. Best regards, The Cartridge People

Posted 1 week ago

“Whilst my purchase on legitimate HP inks went as expected however, since calling Customer Service have still not received the returns label for compatibles that won't work following the locking out by my HP printer”

Helpful Report

Posted 1 week ago

Dear Robert, Thank you for taking the time to leave a review,I am sorry that you had problems with our own branded cartridges. My colleague emailed you returns details on 30/01/25, I am sorry that you didn't receive that email, I will arrange for you to be emailed the details over a again so that you can return the unopened ones for a refund. Kind Regards Louise

Posted 1 week ago

“Prompt delivery, black ink is black not used any colours yet so cannot really comment.”

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Posted 1 week ago

“Very thorough in making sure I got the correct product”

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Posted 1 week ago

“Good to be answered by Cass - very efficient, polite and friendly service. Great product - have been using Cartridge People for many years now.”

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Posted 1 week ago

Thank you so much for your 5-star review, Hilary! We’re delighted to hear that Cazz provided you with efficient and friendly service. It’s wonderful to know that our products have kept you satisfied over the years! We're committed to maintaining that high level of service and quality. If there's anything else you need or any feedback you'd like to share, please don’t hesitate to reach out. Best regards, The Cartridge People

Posted 1 week ago

“Prompt service & delivery - like the inclusion of recycle envelope”

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Posted 1 week ago

“Great Service, fast delivery, excellent customer advise!!! I will never go anywhere else for cartridges now!!! And they just saved me money by advising to use their own brand cartridges. I have never been able to use these in my printer, but theirs works perfectly, giving me more value for my money!! Thank you for offering your guarantee as this made me take the risk, which worked out perfectly for me!”

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Posted 1 week ago

“Andrew was really helpful and saved the day, for me anyway. He has been quick to respond and so I no longer have to send back the cartridges. Very happy with quick service and delivery.”

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Posted 1 week ago

Thank you for your fantastic 5-star review, Jackie! We’re so glad to hear that Andrew was able to help you quickly and make your experience smoother. It’s our goal to provide prompt support and efficient service, and it’s wonderful to know we hit the mark with your order. If you need anything else or have more feedback, don’t hesitate to reach out. Best regards, The Cartridge People

Posted 1 week ago

“I have ordered goods more than once. This time the purchase was not very successful. Thanks Rachel - they helped me figure it out and gave me a replacement order.”

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Posted 1 week ago

Thank you for your review. I’m pleased to hear that Rachel was able to assist you and sort out the issue with your order. We always aim to provide the best customer service possible, and your feedback helps us improve. If you need any further assistance or have any questions, please don't hesitate to reach out. Kind Regards, Sarah

Posted 1 week ago

“Rachel was very helpful and the 'bot' element at the start was very short”

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Posted 1 week ago

Thank you for your 5-star review, Peter! We’re thrilled to hear that Rachel was so helpful during your experience and that the initial 'bot' interaction was brief. We always strive to provide prompt and effective support, and it’s great to know you had a positive experience. If there’s anything else you need or if you have further feedback, please don’t hesitate to reach out. Best regards, The Cartridge People

Posted 1 week ago

“it would be helpful if your login page included a password reset please, for those who have lost theirs. Your help desk (Chris) responded very promptly but I shouldn't have needed to ask him to set up the new password process”

Helpful Report

Posted 1 week ago

Thank you for your 4-star review! We appreciate your feedback regarding the password reset process on our login page. Your suggestion is invaluable, and we are always looking for ways to enhance the user experience. It's great to hear that Chris from our help desk was able to assist you promptly, but we understand that the need for such assistance shouldn't arise in the first place. If you have any further suggestions or need assistance, please feel free to reach out. Best regards, The Cartridge People

Posted 1 week ago

“Very good service”

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Posted 1 week ago

“Great price and very fast delivery. Will definitely use again.”

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Posted 1 week ago

“I bought 2 own Brand HP 304XL Black Ink Cartridge one was faulty so I emailed the cartridge people in 5 minutes I had a reply back from Andrew asking what the problem was from start to finish it took 30minutes to sort the issue and mow I have a new ink cartridge on the way all thanks to Andrew for a fast response. Thank you Andrew.”

Helpful Report

Posted 1 week ago

Thank you for your 5-star review, Louise! We're so pleased to hear that Andrew was able to assist you quickly with your faulty ink cartridge. It’s great to know that our team is providing fast and effective support when you need it. If you have any more questions or need assistance in the future, don’t hesitate to get in touch. Best regards, The Cartridge People

Posted 1 week ago

“Good quality product, very fast service”

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Posted 1 week ago

Cartridge People is rated 4.8 based on 108,497 reviews