Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 106,451 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 106,451 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 4 star review on 11th December 2024

214

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whether you contact Cartridge by phone or online you can be assured of prompt and courteous service. I nev er use anyone else.”

Helpful Report

Posted 1 week ago

Good morning Mary, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you consistently receive prompt and courteous service from our team, whether by phone or online. Your loyalty means the world to us, and we’re dedicated to maintaining high standards of customer care. If there's ever anything else we can assist you with, don’t hesitate to let us know. We're always here to help! Best regards, Caroline. The Cartridge People Team.

Posted 1 week ago

“The customer service I received recently from Si was excellent. I had an issue with a cartridge, and he was very quick to come back with some suggestions about how it could be resolved. He was very professional and helpful and offered consistent support. I was satisfied with how the issue was handled and Si was willing to replace the cartridge in the end, as it still hadn’t worked. (I believe the fault was a one-off, as I haven’t had any issues with their cartridges before). I’ve always found Cartridge People a reliable company. They’re very prompt in processing orders and responding to queries. Their customer service has always been positive and helpful in my experience.”

Helpful Report

Posted 1 week ago

Good morning , Thank you so much for your fantastic 5-star review! We're delighted to hear that Si provided you with excellent customer service and was able to assist you with your cartridge issue in a professional and helpful manner. It's always our goal to ensure customer satisfaction, and we're glad to know you felt supported throughout the process. We truly appreciate your continued trust in Cartridge People and your positive feedback on our prompt service. If you need any assistance in the future or have any questions, please don't hesitate to reach out. Best regards, Caroline. The Cartridge People Team.

Posted 1 week ago

“Excellent service provided by Lindsay who dealt with my printer cartridge issue quickly and efficiently. I've used Cartridge People's printer products for a few years, and have much appreciated her help on this occasion. 5/5 to her.”

Helpful Report

Posted 1 week ago

Good morning Esther, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Lindsay provided you with quick and efficient service for your printer cartridge issue. It's fantastic to know that you’ve enjoyed our products for years and that we could be of help once again. If you need any further assistance or have questions in the future, please feel free to reach out. We're always here to support you! Best regards, Caroline. The Cartridge People Team.

Posted 1 week ago

“Ink cartridges are the best!”

Helpful Report

Posted 1 week ago

“Liam was very quick to help . Although I had tried to use the discount code past the given date he out of courtesy agreed to give me the full 12%. Many thanks !”

Helpful Report

Posted 1 week ago

Good morning, Thank you for your kind 4-star review, Steve! We're glad to hear that Liam was able to assist you quickly and go the extra mile by honoring your discount code. Customer satisfaction is our priority, and it’s great to know that you felt valued during your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your feedback and are here to help whenever you need us! Best regards, Caroline. The Cartridge People Team.

Posted 1 week ago

“Our printer stopped working today so I contacted Cartridge People as it seemed to be a problem with the toner. Not long after I got a call from Louis. He asked for details and said he would replace the cartridge once I had sent photos of the error message. I was very impressed with the speedy response and I thought Louis handled my query very efficiently and in a very pleasant manner.”

Helpful Report

Posted 1 week ago

Good morning Anita, Thank you for your fantastic 5-star review! We're delighted to hear about your positive experience with Louis. Our team strives to respond quickly and efficiently, and it's wonderful to know that Louis made the process seamless and pleasant for you. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, Caroline. The Cartridge People Team.

Posted 1 week ago

“Very pleased with the quick, friendly and efficient service from Marianne and all at Cartridge people.”

Helpful Report

Posted 1 week ago

Good morning Tim, Thank you for your wonderful 5-star review! We're thrilled to hear that you had a quick and friendly experience with Marianne and the team. Your satisfaction means a lot to us, and it’s great to know we could meet your expectations. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. We're here to help! Best regards, Caroline. The Cartridge People Team.

Posted 1 week ago

“First time I have used compatible ink cartridges, so apprehensive. Had an issue and phoned customer service. Spoke to Sheree and she resolved thte problem immediately. Thank you Sheree for listening and then resolving the issue.”

Helpful Report

Posted 1 week ago

Thank you for your fantastic 5-star review! We're so pleased to hear that you chose to try our compatible ink cartridges and that Sheree was able to assist you promptly. Providing quick and effective customer service is what we strive for, and it’s great to know she made a positive impact on your experience. I will pass this review on to her. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best regards, Caroline. The Cartridge People Team.

Posted 1 week ago

“Very pleased with the quick, friendly and efficient service.”

Helpful Report

Posted 1 week ago

“cartridge people responded quickly to my query regarding a print cartridge that was showing up on my printer as "ink low" and they came back to me, asking questions and presenting me with solutions along the way; my query was finally resolved by gemma who came back to me quickly and organised a replacement cartridge straight away; i was very happy with her service and would recommend cartridge people as they are always helpful and looking for la solution.”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful 5-star review! We're delighted to hear about your positive experience with our customer service team, particularly with Gemma. It's fantastic to know that she was able to resolve your query efficiently and provide you with a satisfactory solution. Your kind words about our responsiveness and helpfulness truly mean a lot to us. We’re here to ensure you have a smooth experience, so if you have any more questions in the future, please don’t hesitate to reach out. We appreciate your recommendation and look forward to assisting you again! Best regards, The Cartridge People Team.

Posted 1 week ago

“First time using Cartridge People and it certainly won’t be the last. Lovely lady Marianne took our call she was a very courteous and cheery person and dealt with our order perfectly. Good price and delivery good.”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic 5-star review, Mr! We're absolutely delighted to hear that your first experience with Cartridge People was so positive. Marianne is definitely a gem on our team, and we're thrilled that her courteous and cheerful service stood out to you. Your feedback about our pricing and delivery is greatly appreciated, and it's wonderful to know we met your expectations. If you need anything else or have more questions in the future, please don't hesitate to reach out. We're here to help and look forward to serving you again soon! Best regards, Gemma The Cartridge People Team.

Posted 1 week ago

“Great customer service (especially Sheree) :-)”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our customer service, especially with Sheree. Our team is committed to providing the best support possible, and it's wonderful to know Sheree made a positive impression on you. If you need anything else or have more questions in the future, please don't hesitate to get in touch. We appreciate your feedback and look forward to serving you again soon! Best regards, Gemma The Cartridge People Team.

Posted 1 week ago

“quick and efficient - thanks”

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Posted 1 week ago

“Lucy A was absolutely charming and guided me so pleasantly regarding my order. She was also very patience and has an excellent knowledge about the products.”

Helpful Report

Posted 1 week ago

Thank you so much for your lovely 5-star review, Dorothy! We're thrilled to hear that Lucy A provided you with such charming and knowledgeable support. Our team is dedicated to ensuring a pleasant experience for our customers, and it’s wonderful to know that Lucy’s patience made a positive impact on your order process. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. We greatly appreciate your feedback and look forward to serving you again! Best regards, Gemma The Cartridge People Team.

Posted 1 week ago

“A faulty ink cartridge (it happens, so no stars lost for a supply issue). Information sent to Cartridge People, a clarification acknowledgement received, clarification details sent, apology received, replacement on its way. Customer service as it should be. Thank you Gemma - really good customer care.”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful 5-star review, Astrid! We're really glad to hear that you received prompt and effective assistance from our team regarding your faulty ink cartridge. It's great to know that Gemma provided the customer care you deserve, and we appreciate your understanding in this situation. If you have any further questions or need support in the future, please feel free to reach out. We truly value your feedback and look forward to serving you again! Best regards, The Cartridge People Team.

Posted 1 week ago

“Had some really good help from Marianne when I wasn’t sure if I had bought the right ink - phonecall went straight through no real waiting. Thanks 🙏🏼”

Helpful Report

Posted 1 week ago

Thank you so much for your amazing 5-star review, Natalie! We're delighted to hear that Marianne was able to assist you right away with your ink query. Our team is dedicated to providing quick and effective support, and it’s wonderful to know that you had such a positive experience. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We truly appreciate your feedback and look forward to helping you again! Best regards, Gemma The Cartridge People Team.

Posted 1 week ago

“Great customer service from Caroline. Black ink Cartridge people own brand cartridge was faulty. Despite carrying out a procedure which Caroline recommended, was still defective. Advised her of this & a replacement sent out that day. Received the day after & all fine.”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic 5-star review! We're thrilled to hear that Caroline provided you with great customer service and was able to assist you with the issue you encountered with your cartridge. We strive to ensure our customers receive the support they need, and it's wonderful to know that a replacement was sent out promptly. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your feedback and look forward to serving you again! Best regards, Gemma The Cartridge People Team.

Posted 1 week ago

“The order was late after having paid extra to receive it early. Dave was very helpful in assisting me with my order and checking where it was up to.”

Helpful Report

Posted 1 week ago

Thank you for your review and for sharing your experience! We're sorry to hear that your order was delayed despite opting for early delivery, but we're glad Dave was able to assist you in tracking it down. Our team is always here to help ensure a smooth experience for our customers. If there's anything else we can do for you in the future, please don't hesitate to reach out. We appreciate your understanding and support! Best regards, Gemma The Cartridge People Team.

Posted 1 week ago

“Outstanding customer service from Marriane. She was pleasant and courteous. She walked me through my printer settings to finally getting a resolve.”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful 5-star review, Jabulani! We're thrilled to hear that Marriane provided you with outstanding customer service and walked you through your printer settings. We aim to ensure our customers feel supported and satisfied with their purchases. If you have any more questions or need assistance in the future, please feel free to reach out. We truly appreciate your kind words and look forward to serving you again! Best regards, Gemma The Cartridge People Team.

Posted 1 week ago

“Really helpful, resolved issue straight away”

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Posted 1 week ago

Cartridge People is rated 4.8 based on 106,451 reviews