Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 110,863 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 110,863 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy service and good price, but the cheaper mailing price mentioned on thweb (ie £1.49) was not available and it had to eb £3 something. A bit steep when teh order was under £20.”

Helpful Report

Posted 1 week ago

Good Afternoon, Thank you for your review and for sharing your experience with us! We’re pleased to hear that you found our service speedy and our prices competitive. We appreciate your feedback regarding the delivery charges and understand that it can be frustrating when costs are higher than expected. We constantly review our shipping options and prices to ensure they are the best we can offer. We do not offer a delivery option for £1.49. Standard delivery is free when you spend over £30.00. Please see our delivery information below: https://www.cartridgepeople.com/info/delivery-information If you have any further questions or need assistance, please don’t hesitate to let us know. Kind regards, Caroline. Cartridge People

Posted 1 week ago

“Cheery lady to speak to, very quick delivery. No hassle!”

Helpful Report

Posted 1 week ago

Good Afternoon, Thank you for your wonderful review! We’re so glad to hear you had a positive experience with our team and that your delivery was quick and hassle-free! Our aim is always to make your shopping experience as smooth as possible, and it’s lovely to know that we hit the mark. Should you need any further assistance or have any questions, please don’t hesitate to reach out. Kind regards, Caroline. Cartridge People

Posted 1 week ago

“My order came very promptly, quicker than I was expecting, which was great. My only critisism is that my printer does not show the correct ink level with the compatible cartridges.”

Helpful Report

Posted 1 week ago

Good Afternoon, Thank you for taking the time to leave a review! We’re glad to hear that your order arrived promptly—that's always our aim! We appreciate your feedback regarding the ink levels with the compatible cartridges. Unfortunately, Compatible Cartridges will not always show ink levels. There is a note on the product descriptions you purchased that states "These cartridges are guaranteed to work with the latest HP Firmware update but may not show ink levels. This cartridge is not suitable for HP+ enabled printers." Please rest assured that you are covered by our three-year guarantee. I can see you have already been in touch with our Customer Service Team. If you have any further questions or concerns, please don’t hesitate to reach out again. We're here to help! Kind regards, Caroline. Cartridge People

Posted 1 week ago

“Alison was most helpful and polite, and dealt with my problem promptly and efficiently.”

Helpful Report

Posted 1 week ago

Good Afternoon, Thank you for your review! We’re delighted to hear that Alison was able to assist you with your issue in a prompt and polite manner. Providing efficient customer service is a priority for us, and it's great to know that Alison made a positive impact during your experience. If you need any further assistance, please feel free to reach out. Kind regards, Liam Cartridge People

Posted 1 week ago

“Satisfied with the service and product but the packaging was very wasteful. The jiffy bag was twice the size it needed to be.”

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Posted 1 week ago

“I don't find this company much cheaper than any other for the ink that I purchase, but it arrives fairly quickly, and a return envelope is included to return used containers.”

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Posted 1 week ago

“Very helpful”

Helpful Report

Posted 1 week ago

“These ink cartridges arrived on time and were delivered to the correct address with no issues.”

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Posted 1 week ago

“All good thank you very much. Product as stated and delivery on time.”

Helpful Report

Posted 1 week ago

“Cartridge People did as expected : I ordered, they delivered quickly”

Helpful Report

Posted 1 week ago

“I have purchased ink cartridges from The Cartridge People for many years and have found the standard of service generally excellent. In recent years however I have been persuaded to purchase generic ink cartridges by receiving calls from you after I have placed an order for branded versions. Subsequently I have had problems including incomparable chips and recently a leaking cartridge ruining an expensive carpet. I did receive an empathetic apology, a replacement ink cartridge and some complimentary tea bags!”

Helpful Report

Posted 1 week ago

Good morning Nigel, Thank you for your review. I am sorry that you have had a recent problem with the cartridges we have supplied, but pleased that this has now been resolved. Should you require any further assistance, please feel free to contact us. Kind Regards, Marianne

Posted 1 week ago

“Bought 2 compatible toners for my laser printer. Seems ok.”

Helpful Report

Posted 1 week ago

“Thanks Liam for sorting things out on the Chatbox, however I cringe when I start using these things as you know that the person might be juggling several "callers" and so the "chat" goes on for ages. Probably much longer than a phone call - that's if there's a phone help line of course!! Ended up walking around the house with Laptop in arm, preparing lunch at one stage.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for your review. I am sorry that you had a problem with the cartridge you purchased, but pleased this was resolved by Liam. I will ensure he receives your thanks. We do have a customer service telephone number 0203 0010234, the lines are open Monday to Friday 9am-6pm, expect Bank Holidays. I do hope this helps. Kind Regards, Marianne

Posted 1 week ago

“The order came reasonably qyuickly.”

Helpful Report

Posted 2 weeks ago

“Always good prices and well stocked. Free delivery, when spending over a set amount, is usually quite fast but recently deliveryby Evri was anything but (just within 5 days). This is almost enough to make me look elsewhere if I experience problesm agin.”

Helpful Report

Posted 2 weeks ago

Good morning Michael, Thank you for your review. I am sorry that your order took longer to reach you than usual. Our deliveries do normally arrive between 1-2 days after despatch, however, there are sometimes unavoidable delays. Please accept my apologies again. Kind Regards, Marianne

Posted 1 week ago

“Good service”

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Posted 2 weeks ago

“Problem with non delivery of item. Quick response from Rachel and what read as genuine apology when second package also lost. This response changed my mind from “not using them again” to deciding to stick with the supplier. Rob”

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Posted 2 weeks ago

Good morning. Thank you for your feedback. I am so sorry you had a problem with the delivery first, however I am happy Rachel was able to help. If you need anything else, you know where we are. Kind regards Lucy Cartridge People

Posted 2 weeks ago

“Good product and good service. Actually delivered earlier than quoted.”

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Posted 2 weeks ago

“Good service, delivered quickly and a recycling envelope included”

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Posted 2 weeks ago

“Dear Sir / Madam I recently had an issue with a delivery, which was resolved very quickly and efficiently. Many Thanks Grant”

Helpful Report

Posted 2 weeks ago

Dear Grant, Thank you for your review. I'm truly sorry to hear about the delivery issues with your printer cartridges and the confusion caused by the tracking information. It’s certainly frustrating when things don’t go as planned, especially with delivery. I will ensure a member of our customer service team contacts you in regards to this. Thank you for your understanding, and we hope to sort this out for you soon. Best regards, Lindsay Cartridge People

Posted 2 weeks ago

Cartridge People is rated 4.8 based on 110,863 reviews