Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 110,252 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 110,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

Cartridge People 5 star review on 30th January 2025

Mike

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, as usual.”

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Posted 5 days ago

“Alison at Cartridge People was of great assistance when one of my newly purchased cartridges seemingly had a problem. Alison immediately arranged for a replacement to be sent pronto/overnight along with a posting envelopes for the old one to be returned. And, theyre cheaper than most other suppliers including HP, so why go anywhere else. Julie”

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Posted 5 days ago

Thank you so much for your fantastic 5-star review, Julie! We’re thrilled to hear that Alison was able to assist you promptly with your cartridge issue. Ensuring our customers have a smooth experience is our top priority, and it’s great that we could send out a replacement so quickly. We're also happy to hear that you found our prices competitive! If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help! Best regards, Cartridge People

Posted 5 days ago

“I placed an order then received a call back and we discussed an offer. I was worried at first because when I have tried non branded ink previously it hadn't worked. But after a good discussion where all my worries and questions were answered, and with the guarantees offered I proceeded with the offer. The cartridge worked very well once it arrived. Wonderful service, I didn't feel pressured, just was better informed. Will use the service again and already recommended to my neighbour.”

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Posted 5 days ago

“Very helpful and friendly when contacting them. Also resolved the issue very quickly. Thank you!”

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Posted 5 days ago

Thank you for your wonderful 5-star review! We're delighted to hear that our team was both helpful and friendly during your contact with us. It's great to know we could resolve your issue quickly. Your satisfaction is our top priority! If you need any further assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, Cartridge People

Posted 5 days ago

“Wonderful customer service in response to my anxiety about stock levels. Thank you Marianne.”

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Posted 5 days ago

Thank you for your lovely 5-star review, Sandy! We’re so pleased to hear that you received wonderful customer service regarding your concerns about stock levels. Marianne is indeed a valuable part of our team, and we’re thrilled that she could help put your mind at ease. If there's anything else you need assistance with in the future, don’t hesitate to reach out. We're always here to help! Best regards, Cartridge People

Posted 5 days ago

“Great service...very efficient and my order arrived sooner than I expected....Will definitely order from this company again.”

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Posted 5 days ago

“Excelloent”

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Posted 5 days ago

“Not satisfied with the responce to my previous emails.”

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Posted 5 days ago

Hi Ivan, Thank you for sharing your feedback. I’m sorry to hear that you're not satisfied with the response to your previous emails. It’s important to us that all our customers feel heard, and I understand how frustrating this can be. You have been advised correctly, we do require images to investigate further. Please consider reaching out to our Customer Service Team again, as they are committed to resolving any issues you may have. Best regards, Cartridge People

Posted 5 days ago

“Lots of good things: Own Label Cartridges are half the price of HP ones and they are guaranteed. Cartridges arrived very quickly the next day and postage was free. When I phoned because the website would not accept my credit card the phone was answered promptly, my basket could be easily viewed and I was able to pay straight away over the phone. I don't know why the website won't accept my cards. I had the same problem last time and I have tried various cards. However, the fact that there is prompt phone back up makes it acceptable.”

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Posted 5 days ago

Thank you for your wonderful 5-star review, Carole! We’re thrilled to hear that you found our own label cartridges to be both affordable and reliable. It's fantastic that your order arrived swiftly and that you appreciated our free postage. We understand that technical issues with the website can be frustrating, but we're glad our team was able to assist you promptly over the phone. Your feedback is invaluable to us! If you ever need further assistance or have any more questions, please don’t hesitate to get in touch. We're always here to help! Best regards, Cartridge People

Posted 5 days ago

“Won't be using again, Epson equivalent cartridge sizes are listed incorrectly - it states you will get a black 478xl but they send a 378xl black because a 478xl black does not exist!?!”

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Posted 5 days ago

Thank you for your review. I sincerely apologise for the mix-up regarding the cartridge sizes. It’s understandable how frustrating this situation can be when you expect one product and receive another. We’re committed to providing accurate information and your feedback is crucial in helping us improve. I see you are currently in discussion with one of the team, to assist you with this. Best regards, Cartridge People

Posted 5 days ago

“Great customer service, competitive price, quick dispatch of order. The parcel, when first dispatched, was misplaced by Evri. I contacted Cartridge People via email and Rachel replied me promptly and helped me to arrange the re-dispatch. The parcel arrived next day. Great thanks to Rachel, who was very polite and helpful. Happy to recommend and will continue to order from them.”

Helpful Report

Posted 5 days ago

Thank you for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with our customer service team, especially with Rachel. It’s great to know that she was able to assist you promptly and ensure your order arrived quickly after the initial mishap. Your recommendation truly means a lot to us, and we appreciate your continued support. If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help! Best regards, Cartridge People

Posted 5 days ago

“Very quick delivery.”

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Posted 5 days ago

“First time I' ve used this supplier, good efficient service. Too early to comment on performance and ink qauality.”

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Posted 5 days ago

“All good, product and delivery”

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Posted 5 days ago

“Very speedy service. I’ve used your company may be three times now. Only use original HP product. Thank you so much.”

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Posted 5 days ago

“Ordered on 18th March and have still not received. Numerous phone calls and found out today Cartridge people have recalled the cartridges back to them from Evri.”

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Posted 5 days ago

Thank you for your review. I sincerely apologise for the delays you've experienced with your order. It’s frustrating when things don’t go as planned, and I understand how disappointing it can be when communication falls short. Thank you for bringing this matter to our attention; your feedback is invaluable to us. I see we are currently working with you to support this issue. Best regards, Cartridge People

Posted 5 days ago

“Exemplary customer service! I have used Cartridge People for my ink supplies for many years. On the very few occasions when there has been an issue with a delivery you have acted very promptly to resolve the problem. Thank you.”

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Posted 5 days ago

“Excellent service and best value swift delivery. Thank You”

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Posted 5 days ago

“Good quick service and realistic price for Canon ink.”

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Posted 5 days ago

“I ordered a replacement cartridge for my Epson SC P400 printer - I was contacted by cartridge people informing me that their own brand cartridges were cheaper and were compatible. So I changed my order to their own brand and received a refund. This was handled well. Unfortunately when I installed my new cartridge my printer would have none of it and completely refused to recognise the new cartridge. I still have the 'refused' cartridge and an unopened cartridge.”

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Posted 5 days ago

Hi Tim, Thank you for taking the time to share your feedback with us. I’m glad to hear that the order change and refund process went smoothly for you, but I sincerely apologize for the issues you encountered with the cartridge compatibility. It can be frustrating when a product doesn’t perform as expected, and your experience is important to us. If you need any assistance regarding the cartridge or wish to explore alternative options, please feel free to reach out to our Customer Service Team. We’re here to help you find a solution. Best regards, Cartridge People

Posted 5 days ago

Cartridge People is rated 4.8 based on 110,252 reviews