“AVOID AT ALL TIMES. They increased the value of the car by £650 in 3 days without telling us. Got us to sign a contract we didn’t actually get to see with nearly £1000 of hidden extras and been hit with £10000 of interest that’s not explainable. Away to seek legal advice as I don’t think our contract is actually legal as I wasn’t actually present when it was signed.”
Good Afternoon Amanda,
Thank you for your review. We are sorry to hear of your experience. We have been in contact with our management team in regards to this. The team will be in contact shortly.
Thanks, Team PV
“Andrew at sales was great but the preparation off the car wasn't done. Went to pick up the car at handover and none off the work that was promised to be done except the parcel shelf. The chip was covered in what looked like a light red pen after.saying it was all ready. The scraps along the bumper were still visible, tear in the seat wasn't sorted. They did offer for us to take the car away and book it in to get the work done which we said no. For the price off the car and the make we did hope for a better standard. But once the work was done it was to a standard
which did delay the pick up off the car had to wait a further 5 days to pick it up. Once it was all sorted.”
Good Afternoon Gareth,
Thank you for your honest review.
We are very sorry to hear of the issues you experienced .We appreciate you giving us the opportunity to sort them and to ensure you were completely satisfied with the car and the experience.
We will certainly share your feedback with the team and work on making improvements in this area to ensure this doesn't not happen again
Regards,
Team PV.
“Only went to look and ended up buying my little fiat 500 had it 4 days love it. Service was great right from the start salesman David Hannah was amazing made it all a smooth process start to finish 10/10”
“Sales Advisor Mohammed was really nice and helpful when choosing my new car. I did have to wait over an hour longer than the time I was told to collect my new car and would have appreciated a phone call to say it had been pushed back a bit, also when trying to contact the store in regards to voicemails left on my phone, none of my 6 phone calls have been answered. Overall happy with the service and my car.”
“We only went in for a look and ended up buying a lovely Volvo S90 T4 we loved it as soon as we seen it no hassles no problems nobody forcing you to buy
Mohammad was our sales person he was great friendly. Not pushy. Explained about the car let us test drive it helped to change cars over and restrain our private plate did everything for us
Also the manager Alan from Glasgow and David Hannah was great to they were friendly. made you feel at ease not pushy
The showroom has a relaxed atmosphere with the staff
A member of our family has bouhgt a car from them to
We would be very happy to recommend Peter Vardy to frends and family xx”
Hi Alrxander,
Thanks for taking time to provide feedback.
We are happy to hear this. Mohammad will be delighted to hear of our experience.
Regards
Team PV
“I came in with a trade in to downsize and Gordon Halliday was so helpful talked me through everything we got rhe car I wanted so happy with the car I chose would definitely recommend to friends and family”
“I found it extremely difficult to get a phone call answered. On one occasion I called 6 times without a reply. This was my main reason for not taking and extras, like service deals, when I purchased my vehicle, I didn't want to have the same issue if I had to contact the branch again.”
“This experience was just Horrendous. I made a lucky escape and gave the car back after 3 days and got my refund, eventually!!!! Do not buy a car from this Mickey Mousse operation. Disaster from start to end, could not get anything right.”
We are sorry to hear of your experience. Can you contact customerservice@petervardy.com with more information so that we can look into this further. Thanks, Team PV
We are sorry to hear of your experience. Can you contact customerservice@petervardy.com with more information so that we can look into this further. Thanks, Team PV
Posted 3 years ago
We are sorry to hear of your experience. Can you contact customerservice@petervardy.com with more information so that we can look into this further. Thanks, Team PV
“Absolute amateurs. Bought a car over 2 months ago and still waiting for issues to be resolved. Some issues made car unsafe. Have had to chase at every stage, including paying for the car and even then was overcharged. Tried to resolve without complaining but didn't get anywhere. Complained and in fairness did get a few bits sorted but anything more than a sticky plaster too difficult. Will never buy from them again.”
Good Morning Paul,
Thank you for your review.
We are sorry to hear of your experience. We have been in contact with our management team in regards to this. The team will be in contact shortly.
Thanks, Team PV
“We had a very unpleasant experience with our last dealer. What a difference with Peter Vardy Dundee. The salesman (Bobby) couldn’t have been more helpful and my granddaughter felt so much at ease and actually enjoyed buying the car.”
“I had a terrible experience purchasing the VW Golf GTD.
1. I was told this vehicle had full VW service history, when i arrived after travelling 260+ miles i was told in fact the vehicle had been recently been serviced by Peter Vardy. When i asked about the service history and challenged that i had been mis-informed i was told time & time again by multiple staff who continuously talked over myself as they tried to convince me that there was no difference between partial VW history and full dealership history.
2. I saw this vehicle advertised at £18,600 which then i called Peter Vardy and reserved the vehicle with a staff member called David. Later that day i saw the same vehicle advertised at £18,750 which then i called Peter Vardy back and spoke to David about the pricing of the vehicle. David explained that is was all ok and he would sort the issue of the pricing upon my arrival. When i got to Peter Vardy this again was an issue as i was then i approached by a manager about the pricing from which i explained that i had spoken to David as he previously explained he would resolve upon my arrival.
3. After purchasing the vehicle i was not told about any warranty cover or further information about the vehicle. I was not told any basic information about how to use the vehicle. I also noticed that the brake pads were worn but was told this met your company standards. When i arrived home later that day my rear brake pads were making were almost metal to metal with the brake discs looking extremely worn. I have attached some photos.
The manager was really rude as he just kept on trying to convince me that was no difference with the service history issue and was talking over me throughout our conversations.
The staff at Peter Vardy Dundee clearly needs some lessons on customer service.
I will not be purchasing a vehicle from you again.
Regards
Mr Azad”
Hi Sophia,
Thank you for your review.
We are sorry to hear of your experience. We have been in contact with our management team in regards to this. The team will be in contact shortly.
Thanks, Team PV
“A professional service from the sales advisor, explained everything and did his utmost to reach the finance I could afford and a deal that suited me. However, at handover, I had my kids with me and we sat for almost an hour awaiting the car to come around from being washed. A time of 4pm had been organised but the car was not finally ready to drive away until the back of 5, this was the only disappointing aspect of the entire deal”
Good Afternoon Scott,
Thanks for taking time to provide feedback.
We will certainly share your feedback with the team and work on making improvements in this area to ensure this doesn't not happen again.
Sorry for any inconvenience caused.
Team PV.
“Bobby was really good got us the deal we wanted. Had to bring the car back due to the brakes which was really annoying took to the Kirkcaldy branch. But I would recommend”
Hi,
Thank you for taking time to provide feedback .
We appreciate you giving us the opportunity to sort the small issues out and to ensure you are completely satisfied with the car and the experience.
Regards, Team PV.
