“I would like to thank David for his customer service as he explained everything to us in a way that was easy to understand.Made us feel welcome when we arrived and let us take our time in choosing.The only gripe I do have is that we asked for a service record of the car but still have not received it but apart from that all good.After posting my review I have to say Peter Vardy were in touch and I received the service records as requested.”
Thank you for taking time to provide feedback, David will be delighted to receive your feedback. I have passed your concerns onto our management team so that they can look into this. They will be in contact with you shortly. Thanks Team PV.
“My car is lovely, however the customer service upto this point has been less so.
Collection date put back a day as it wasn't ready,only to be faced with a car that was still not ready when I picked it up with a scratch on. Was then told I had to call back to get it sorted. A long rigmarole of calling to try and get it sorted and I've now to wait until later in May!”
Hi Jacqueline, We are really sorry to hear that the over all communication could have been better. We have passed your concerns onto the handover management team who will be in contact with you shortly. Team PV.
“As before our experience in store was fantastic. No one is the least bit pushy, you're left alone to have a good look yet someone is always ready to come to your assistance if needed. Our "helpful angel" was David Hannah a lovely young guy, between him and Alan we were very well looked after.”
Good Afternoon Carole,
Thank you for your five star review. We are pleased to hear of your experience. We will pass your feedback along to the site!
Thanks,
Team PV
Good Afternoon Dennis,
Thank you for your review. We are sorry to hear that. We will pass your feedback along to the team they will appreciate your honesty.
Thanks,
Team PV
“The service I got from Peter vardy was excellent from start to finish,the sales man (SAEED) explained every detail in my purchase of my car,I would highly recommend Peter vardy and will definitely use them again,I felt the whole experience outstanding thank you Peter vardy and the sales man Saeed 10/10”
Hello Helen,
Thankyou for taking time to share your experience. We really appreciate your feedback and delighted to read your five star review for Saeed and the team.
Regards,
Team PV
“Excellent service, picked car on Monday and drove away with new car 4 days later. Callum was efficient, and talked us through each step, could not fault”
Good Morning Nicola,
Thank you for your five star review. We are pleased to hear of your experience. We hope to see you again in the future!
Thanks,
Team PV
“Met with David Hannah who was friendly, informative and thorough couldn’t have asked for more. There was meant to be some bodywork carried out which wasn’t done before arranged pick up, this was not the fault of David as he had requested the works. I am waiting for this to be rectified. I bought a car for my daughter in June last year and had no hesitation in being a returning customer”
Good Afternoon lynn,
thank you for taking the time to write this review! We are happy to hear of your experience. We will pass your review along to David!
Thanks,
Team PV
“We loved our experience at car store, we were met by Bobby at the entrance, we told him what we wanted in a car, between Alan (manager) and Bobby they had found the perfect car within 1 hour, they organised to have the car brought to Dundee and kept us informed all the way through to us driving out of the showroom, we felt we were valued customers and not just someone to make money from. We will definitely recommend them to friend and we would use them without again hesitation.”
Good Afternoon Gillian,
Thank you for your five star review. We are happy to hear of your review! we will pass your feedback along to Bobby and Alan they will be glad to hear!
Team PV
“Welcoming, clean, easy to understand COVID-19 restrictions. Showroom was great although the music was quite loud and that made it tricky to hear Gordon over the music, through a mask and a perspex screen. Would recommend. Gordon was fantastic and really glad we were able to deal with him. Very good knowledge of the cars and helpful when explaining everything and talking us through the sale.”
“i was allowed to take my time looking for the car i wanted and at no time was i put under any pressure to buy, all the staff were very friendly and helpful, i am however still waiting for someone to contact me regarding the windscreen of the car”
“We came to view looking for a Range Rover evoque which you had in stock. I spoke to the salesman who was helpful at first. After the road test when we sat down with the salesman one of the first things I asked was about the service history he said it was electronic and that I could phone up a Land Rover dealership to get it so he asked about our car’s full service history and locking wheelnut which I said it had. We decided to buy the car at that point. He tried to sell us extra products which I said I would think about it as we were over budget he mentioned we do a paint protection system which was £250 at that point I thought it was not a good deal as I had my Porsche done for £150 which he agreed to find out if they could match it and we agreed to this. On checking the boot I realised that I had paid for a bag of Autoglym products and that the car had not been treated with a paint protection. It did not bead with water when we washed it. I thought the car was getting a paint protection coating not a bag of polish.
He said he would phone on the Monday morning about the extended warranty and he did. I declined the extras and I mentioned the holiday vouchers offer on that day and he said when you collect the car ask about it.
On the pickup day we did the paperwork and we asked about the holiday and she said that there were none left even though your website said you would get the deal if we purchased a car. After that we did a walk round and she asked if we had left the service book and locking wheel nut in our car. She told us that the wheel nut was missing from the evoque and that it would be posted out to us. Checking in the boot I was surprised to see a puncture canister that looked cheap. We drove back to Edinburgh with no wheelnut and a canister that would not have done the job if we had a puncture. Poor show. Over the weekend we noticed the tailgate was not working electrically so we phoned back on the Monday and I was told they would check with the Edinburgh branch and get back to me but they haven’t yet and it’s now 2 weeks. I did phone up Pentland Land Rover about the service history and they were not helpful and said Peter Vardy should have done it for you as they have a dealership in Aberdeen. Totally disappointed as we spent £23000 and have had no after sale service from yourselves as detailed above. I look forward to hearing from you.”
Good AFternoon Sandra,
Thank you for your review. We are very sorry to hear of your experience while buying your new car. we have passed your experience along to our management team. They will be in contact soon.
Thanks,
Team PV
