Car Shades Reviews

Name: Car Shades
Address: Unit 1, Bilsthorpe Business Park,, Bilsthorpe
Rating: 4.56

4.6 Rating 2,522 Reviews

89 %

of reviewers recommend Car Shades

Company Reviews

Metrics

Info

4.6

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

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Car Shades 5 star review on 25th September 2024

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, easy to fit and well made. Some of the smaller shades were such a good fit that they didn't even need clips to hold them in place. I have 1 happy toddler in the back not constantly dazzled now.”

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Posted 1 year ago

“Bought car shades for an X1, to try and keep boot cooler for dogs. Seems to work well, fits extremely well and very easy to fit. Looks pretty good too. Also makes it harder to see in giving more privacy. Delivered quickly.”

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Posted 1 year ago

“Great shades, they fit perfectly in our car, no gaps, are easy to fit and came really fast. Very impressed”

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Posted 1 year ago

“Shades arrived promptly and fit well”

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Posted 1 year ago

“I am still awaiting the things to be delivered ... !”

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Posted 1 year ago

Hi Georgi We are sorry that your order hasn't yet arrived, international orders do unfortunately take longer than normal. We expect that your order will arrive this week, however, if you require further tracking updates please don't hesitate to contact us at sales@carshades.co.uk We apologise for any inconvenience this has caused. Thank you Car Shades

Posted 1 year ago

“Quick delivery, fairly simple to fit once you work out which way round the clips go, could do with making the video or the pictures a bit clearer, but otherwise a great product.”

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Posted 1 year ago

“This is the second set of car shades we have had, had them in our previous car. They are simple to fit and offer great sun protection for our two dogs. They also still offer shade with the windows wound down which other products don't. Would heartily recommend them”

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Posted 1 year ago

“Easy to fit & look good on my Discovery 3. Very pleased.”

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Posted 1 year ago

“Second car I have had them in. Great product!”

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Posted 1 year ago

“Very disappointed after what seemed to be such a positive start. Package shipped out quickly but an error with delivery address caused a problem that could have easily been avoided. I was assured the problem was rectified but a distinct Lack of communication and clarity from both seller and courier meant I never received the package so it’s unfair to comment on the contents. Refund was issued after 3 weeks and raising an issue via PayPal.”

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Posted 1 year ago

Hi Wayne We are sorry that you didn't have the best experience with us on this occasion and apologise for any inconvenience that was caused. We continue to work hard to make sure all customers receive the high standard of customer service that we expect. Thank you Car Shades

Posted 1 year ago

“Great fit, great engineering, very stylish. You must watch the instruction videos on the webpage, they're better than the printed manual shipped.”

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Posted 1 year ago

“Very good product”

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Posted 1 year ago

“I am really happy with the shades and they fit perfectly in my VW polo. However, the customer service from this company is terrible. I tried calling on two separate occasions (told I was 1st and 2nd in the queue) but after holding for more than 30 minutes I hung up as there was no answer. I emailed my query instead and even though this was responded to within 24 hrs, there was no customer service element to the reply I received and the text was very dismissive of my issue. I wanted help as I realised after fitting the shades that the small rear triangle windows are letting in a lot of light and making my baby uncomfortable so I simply asked if I could pay the difference for the pack that included those two extra shades. I was told 'no' without any sign of understanding or alternative suggestions to help me. The only option was to send the blinds I already have back at my own expense and reorder again, which is just not economical on either side. I'm sure this issue must happen all the time as you assume it's the large windows that let in all the light. The fact that you can't buy the shades separately to suit your car and needs is just ridiculous and it now means my baby is still in the sun and very uncomfortable. As I mentioned I was more than happy to pay the extra to upgrade my set even though I didn't need the boot shade, just to get the two small triangle shades which would have completely solved my problem. Unfortunately, even though it is a good product, the customer service and after sales support is non existent and there was no compassion for the needs of myseld and of my baby.”

Helpful Report

Posted 1 year ago

Hi Sarah We apologise that you haven't experienced the level of customer service that we expect and apologise for any inconvenience this has caused. We do sympathise with your situation and your feedback is fair and valid, however, the reason that we don't sell windows individually is because of how they are manufactured in sets, i.e. we manufacture either Rear Door Sets, or Full Sets at any one time, we don't, unfortunately, manufacture singular windows on their own. We do however review this regularly and is feedback we have received in the past, therefore this may be something we introduce in the future although we do not have a timeframe on this. Sorry again for any inconvenience and we will use your comments to help us improve in the future. Thank you Car Shades

Posted 1 year ago

“Of course there are many cheaper options on Amazon but nothing of this quality. Tailor-made to exactly fit my car, the fit and finish are excellent. Opaque enough to effectively block the sun but transparent enough to see through. Good value considering the quality.”

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Posted 1 year ago

“The shades are good quality. But if there was a zero star option I would have chose that for customer service. One of the clips that secures the shade in has fallen off due to the recent heat unsticking the pad. I have tried to call on 4 seperate occassions wiht no luck. I emailed and was told to call. Awful service. Currenlty on the phone in queue, 46 minutes and 34 seconds of being first in queue (and counting).”

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Posted 1 year ago

Hi Shaun We apologise that you haven’t had the level of customer service we would expect you to receive, we are experiencing a high level of calls at the moment so we are sorry you have been unable to reach us. We will however get some more clips out in the post to you asap. Sorry again for the inconvenience. Thank you Car Shades

Posted 1 year ago

“Bought shades for my Tiguan. Easy to fit in seconds. The colour print of how to fit was to dark to see the position of the clips clearly. but l worked it out.”

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Posted 1 year ago

“Amazing value, and great fit. They also allow the windows to open when my granddaughters are in the back.”

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Posted 1 year ago

“Shades are excellent quality, but don't fit despite being assured by your sales team that they would. Have spent over 2 1/2 hours queuing on the phone (2 different numbers) during the past 2 days in an attempt to return them for a refund. Very concerning!.”

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Posted 1 year ago

Hi Peter - sorry you were unable to reach us on the phone. If you would like to send us any images you have of the fitting issue to reviews@carshades.co.uk we'll see how we can help. Thank you Car Shades

Posted 1 year ago

“Easy to follow instructions, fits perfectly and great quality product.”

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Posted 1 year ago

“Absolutely terrible, no communication the shades did not fit . I have sent them back still no refund or reply to my email seem like one big scam !!!!”

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Posted 1 year ago

Hi Lee - we apologise that you haven't received the level of customer service we would expect you to receive. We can assure you this isn't a scam and we are looking into this as a matter of urgency. We will be in touch again asap and apologies for the inconvenience this has caused. Thank you Car Shades

Posted 1 year ago

Car Shades is rated 4.6 based on 2,522 reviews