“After a week, I'm still waiting for this to arrive despite paying for next-day delivery.
I'd not recommend that anybody deals with this company.
(Publish and be damned :-)”
Hello Mark
Many thanks for taking the time to leave your valuable comments.
Here at Carmen we always value our customers feedback and comments.
I was sorry to learn of the rare issue with your delivery during what is the busiest time of year for our courier partners.
It was pleasing to learn that your product has been delivered and your next day delivery fee has bee refunded.
It only leaves me to apologise for the inconvenience caused.
Keith - Group Customer Services Manager
“I have ordered king blanket heater and I have received a small heater and I am emailing from last one week but no one is answering. Why you are not answering customer for returns and refunds.”
Hello Mrs Akhtar,
Many thanks for taking the time to leave your comments
We were very disappointed to read your review especially as we have no record of any previous contact from you.
Our Customer Services Team are readily available via telephone and email/.
I have arranged for one of our Customer Services Team to contact you very soon.
Regards
Keith - Group Customer Services Manager
“Hi, ordered a Percussion massage gun on Nov 30th at 39.99, money taken straightaway and was told I would be sent a tracking number when dispatched ( chose next day delivery), waited a few days then e-mailed to be told it would take up to 7 working days to reply. On day 7 recieved 2 replies asking for my details then just been informed the order is being cancelled as the item is out of stock but website has consistently said its in stock but at a higher price. Really annoyed as we have wasted 13 days waiting for a reply now havent got much time to find a replacement . very bad service and wouldnt recommend , not a happy buyer at all .”
“You offer a 3 year warranty on your package. After 7 months use your hair clippers stopped working, even though I had hardly used the product. The retailer, Sports Direct refused to help. Carmen refused to help.”
Hi
Many thanks for taking the time to leave your valuable comments about the warranty of your Hair Clippers.
I was sorry to read that you feel Carmen refused to assist with your enquiry.
Having reviewed your call to ourselves I can confirm we did attempt to assist with your enquiry.
However due to this product currently being out of stock we requested you commence a claim under the standard 12-month retailer's warranty.
I trust this clarifies our position and must apologise for any disappointment caused.
Keith - Group Customer Services Manager
Hi Joan,
Thanks for your valuable review about the delivery experience of your order.
I was sorry to read your comments.
Here at Carmen we always value our customer's feedback and I can confirm your enquiry will be addressed at our next service review with our courier partners.
It only leaves me to apologise sincerely for the inconvenience caused.
Keith - Group Customer Services Manager
“I currently have 3 sets of electric rollers - oldest set is falling apart so purchased new with veld material on roller. Where pin goes through, veld has worn out and I cannot use as my fingers have been burnt very badly. 3RD Set - very new. purchased as I was looking for a roller with no veld - had already burnt my fingers. Cannot use this set at all - rollers are to hot to touch and I have very bad blisters on my fingers from burns. Does nobody test your products? Please let me know how you will address this problem. EDNA COETZEE, MBOMBELA, SOUTH AFRICA.”
Hi Edna,
Thanks for your review regarding Carmen products.
I was disappointed to read your comments especially as your product was not purchased from us.
Regards
Keith - Group Customer Services Manager
“I purchased one of the curling products from my local TKMaxx. The morning after trying it out I found that it had burnt the hair off that I had trialed it on. I was brushing my hair through and it just kept falling out in large masses, which for obvious reasons was very traumatising. My hair stank of burnt hair and could only be resolved by getting it treated at the hairdressers. I would not recommend these products as the quality is very cheap and has destroyed my hair. It was a traumatising experience, and I also have not yet heard back from the company despite how serious this incident is.”
Hi
Thanks for your review relating to your Carmen Curler.
I was sorry to learn of the issue you mention.
Since you first contacted Carmen we have been in regular dialogue however from your last communication you confirmed you had returned this product to the retailer and resolved your issue directly with them.
Regards
Keith - Group Customer Services Manager
“I bought one of ur rechargeable water bottle for my son as he use a electric wheelchair and he always got cold hand so when I try on him yesterday never thought that would burn his hand from the heat very disappointed with dis product want to let other users to be careful with dis as it no safe”
Hi Sandrine,
Thanks for your valuable comments.
We were surprised to read your review especially as this is one of our most popular products with no issues reported previously.
We do take these enquiries very seriously and one of my Leadership Team has been in contact with you across the previous 48 hours.
Regards
Keith - Group Customer Services Manager
“I made a purchase on the 02/10/2021, I received no updates so I messaged them on the 11/10/2021, I then tried phoning them on the 18/10/2021 to receive an automated voice message telling me to email them. I then opened a dispute with my bank on the 25/10/2021. It was no surprise that I suddenly received a reply saying my order would soon be processed and on its way, I replied saying that I wanted to cancel the order as I had purchased elsewhere, yet the order was still sent and delivered.”
