CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 50,666 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 50,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and durable quality. Terrible smell.”

Helpful Report

Posted 2 days ago

Thank you for your order & message. I'm sorry to hear that you're not happy with the odour of the mats you have received. If the odour continues please do let our customer service team know and we'd be happy to replace them.

Posted 1 day ago

“I had to return mats as the colour was not the same as those in the pictures and I could not get them to fit . In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) . They were all helpful, but I can’t help feeling a phone call would have sorted it all quickly ! The correct colour mats took much longer to arrive than the first lot ( I had to remind them and suddenly they arrived ). The mats were the most expensive and look like they will wear and clean well, if they do they will be reasonable value ….”

Helpful Report

Posted 1 week ago

Hi Robert Thank you for your order & email. I'm sorry to hear that you had a frustrating experience purchasing from us but I am glad to hear that you are happy with the exchanged mats.

Posted 1 week ago

“How do you get rid of the strong rubber smell from your mat? I have laundered several times of the mat , soaked in baking soda and still very strong smell inside the car.. Im in the point of thinking to throw it and waste my purchased. The product is good but the strong rubber smell weighs more.”

Helpful Report

Posted 2 weeks ago

Thank you for your order & for leaving a review. I'm sorry to hear that you have an issue with the odour from your mats. Our rubber mats do have a slight rubber smell which normally dissipates quickly after a few days. If you're still having issues with the odour then please let our team know and we'd be happy to replace the product.

Posted 2 weeks ago

“Thought would try these as we own a lot of garages so ordered for my car first. Time frame from ordering to delivery excellent. Quality is good. Only problem is the drivers side does not fit the holes so very disappointed. Contact them and it is you send back at own cost or email and not great telephone conversation. Waste of time sending back will just go else where with the company business”

Helpful Report

Posted 1 month ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the mats received. Our team have reached out to you to discuss the issue so it can be resolved.

Posted 1 month ago

“Bought carpets from carmats.co.uk without a problem however the latest purchase was below standard.. complaintedcanc they sent out replacements and they were no better… the edging didn’t line up and comes away on both sets..Tge Velcro sale adhesive tabs are a waste of time as they come away.. disappointed and won’t return”

Helpful Report

Posted 3 months ago

Hi Pete Thank you for your review of your order in 2023. I'm sorry to hear that you weren't happy with the product received at that time or the replacement sent in January 2024. As a driving instructor your mats will have considerably heavier wear than the average user.

Posted 3 months ago

“When they arrived they looked a bit flimsy but ok. 3 weeks on the sticking ti's fraying on the drivers one and on closer inspection lots of the sticking is wonky and coming apart.”

Helpful Report

Posted 3 months ago

Hi Jane Thank you for your review. I'm afraid we don't have any orders under your name & email. Please let us know if you can provide any further details on your order.

Posted 2 months ago

“Caution when ordering! Read the description for your mats carefully as there are differences between their pictures' photographic detail and product description as they use generic images which is confusing. The images shown on their order confirmation may also be irrelevant to what you have ordered as was the case with my order.”

Helpful Report

Posted 6 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with your order. The product photography used on our website is often a sample image as it isn't possible to photograph our mats in the 2000+ models that we offer.

Posted 6 months ago

“Ordered rubber mats for an Audi. Delivery was slower than expected (5 days) but not a problem. The mats were circa £55. When they arrived the smell was so overpowering my wife told me to get them out of the house.. I contacted support and was told was told " ..Normally any odour can be cured by leaving the mats outside or in an open space for 24 hours." That is where they stayed for some days and the smell was still overpowering so I had to wash them several times and leave them airing. The smell is now bearable but I have not fitted them in the car as it will still smell it out. They remain in the garage on a shelf. Another issue is the mats are not very thick and not what I expected at all for the Premium price compared to other mats I have owned in the past. Dismissive customer support didn't help your cause; the only reason I didnt start a chargeback is because I was too busy with work at the time. Will not be using again. Main dealer only for me now.”

Helpful Report

Posted 6 months ago

Hi Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with our rubber mats, these do have a slight odour but this will fade quickly with time. If you still have issues with the odour of the mats then please do come back to our customer service team, we'd be happy to help.

Posted 6 months ago

“may change it, but so far ok i read it wrong but paid for next day delivery (extra day for embroidery) was despatched 3 days later, given a tracking number that doesn't seem to work , should i be worried”

Helpful Report

Posted 6 months ago

Hi Chris Thank you for your order & for leaving a review. Please accept my apologies for the delay in receiving your order. An incorrect postcode delayed dispatch whilst the team clarified the correct postcode.

Posted 6 months ago

“The quality of the mats are brilliant, the fit is good quality and the stiching of my company name is great! But the heel protector is to far back so doesnt actaully protect your mat! This was the main reason for ordering these mats and paying that bit more overall bit disappointing.”

Helpful Report

Posted 6 months ago

Hi Matty Thank you for your order & for leaving a review. We're sorry to hear that you've had an issue with the heelpad, we've reached out to you so this can be resolved.

Posted 6 months ago

“Just received my two car mats and I am so, so disappointed and surprised bearing in mind the previous reviews. I paid £51.28 (and they were not the cheapest on offer from CarMats). The passenger side fits but the driver's side does not. The hole for the button doesn't line up and the mat kinks. This is despite having entered my registration to ensure a "custom" fit. Custom fit it is not. The mats are in my opinion of very poor quality and thin. Quite frankly, I should have just gone to Halfords and bought some from there. It would have been a lot cheaper and quicker. I used CarMats because I wanted a high quality product. Why of why didn't I scroll down the reviews to find the lower star reviews! That is what I should have done. One reviewer said "lesson learned" for not checking. I agree. It's almost as if the four/five star review people used a different company. Would I use CarMats again? Certainly not.”

Helpful Report

Posted 6 months ago

Hi Micheal Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the mats you have received. The mats should fit the vehicle correctly, we reached out to you last week to understand the issue further so we can resolve it but we haven't heard back from you. Please do come back to us as we'd love to resolve the issue.

Posted 6 months ago

“I bought their most expensive 'Elite' mats for the interior and second most expensive 'Executive' for the boot, a total of £149.98. The Elite would qualify as basic mats from Halfords, worth £20 at best. Thin, brittle, cheap feeling, not properly backed, and they smell horrible. The boot mat is so thin and flimsy I've not bothered putting in the car. Its my fault for believing the 'verified' reviews and buying online rather than spending an hour picking some up. Live and learn.”

Helpful Report

Posted 7 months ago

Hi Edward Thank you for your recent order & for leaving a review. I'm very sorry to hear that you're not happy with the product received. You've ordered our Elite car mats and our Super boot mat, the Elite mats shouldn't be as described in your review "as basic mats from Halfords, worth £20 at best." We've reached out to you to discuss this in more detail but we haven't heard from you. If you'd like us to look into this then please come back to us.

Posted 7 months ago

“Have purchased a set of mats, given the options when for Super quality. Delivery was good, super quality mats! What could I say, I purchased mats online. I got mats, quality is a personal opinion. I will continue to look in stores and would advise others looking for a quality car mat to do likewise.”

Helpful Report

Posted 7 months ago

Hi John Thank you for your order & for leaving a review. I'm sorry to hear that you weren't happy with the quality chosen, you might have been happier with one of the two higher qualities that we offer.

Posted 7 months ago

“They are very very light and very thin a bit of a shock when the package arrived how light it was as the car mats they are replacing are at least twice as thick and three times heavier. I have left the original mats in and will only use these as a spare in case of emergencies”

Helpful Report

Posted 7 months ago

Hi Paul Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the thickness of the carpet you've received. The Grand mats you've received are extremely hard wearing and will last a long time. If you have any issues with the mats during use then please let us know.

Posted 7 months ago

“The rubber car mats I purchased from CarMats.co.uk have been a significant disappointment due to their overpowering smell. Upon opening the package, I was hit with a strong, synthetic odour that was reminiscent of cheap plastic. Despite the claims of high quality, the mats reeked of chemicals, making it unbearable to have them in my car. I had hoped that the smell would dissipate over time, as some reviews suggested, but weeks later, the odour remains just as intense. It’s not just an unpleasant scent; it has made driving uncomfortable, and I find myself constantly rolling down the windows to air out the vehicle. Additionally, I attempted to clean the mats using various methods recommended online, including warm, soapy water and letting them air out in the sun, but nothing worked effectively. The persistent smell detracts from the overall functionality of the mats, which, while sturdy and well-fitted, are rendered nearly unusable due to this issue. Overall, I would advise potential buyers to think twice before purchasing rubber mats from CarMats.co.uk, especially if you are sensitive to strong odours. The quality of the mats may be acceptable, but the overwhelming smell is a significant drawback that overshadows their practicality.”

Helpful Report

Posted 7 months ago

Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the odour of the mats you have received. The odour should fade quickly but if it hasn't please do contact our team and we'd be happy to replace the product for you.

Posted 7 months ago

“Found this company with an ad on facebook. I needed a set of mats for my wifes and the other car. From the reviews it looked good. I opted for the "Grand" mats as they were the best seller. They arrived and the shape is perfect. However, they are not thick as I would have expected given the price point at £48.24 for a set. Even though its currently reduced on their site to £34.99, it is still a lot of money. The mats themselves are thin comparing to the existing mats that were in the car. I had a set made from Halfords before and they were a lot better in terms of thickness and price point was similar. Do not trust or believe some of the reviews. I am a bit surprised as to how this company has so many positive reviews and I question whether they are genuine or not. Either way, I do feel I've wasted £70 on two sets of mats that are sub par and in my view not worth the money.”

Helpful Report

Posted 8 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the mats you've received for your car. We do offer thicker qualities that you may have been happier with. With discount you've paid £31.49 per set, including delivery which we think is a very competitive price. Halfords do sell thicker mats (as do we) but on Halfords they are a very similar price to on our website, if not more expensive. All our reviews are genuine, we do not pay for fake reviews. If you're unhappy with your product, we offer free returns, you're welcome to contact our team and arrange a return.

Posted 8 months ago

“Mats for most of the vehicle OK but front ones have spaces for clips that are not there Drivers mat slides all over the place. Not impressed or happy.”

Helpful Report

Posted 9 months ago

Hi James Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you have received. Our mats comes with the clips in the mat for use with the clips that are already in your vehicle. If these aren't present then they would need sourcing from your local dealer.

Posted 9 months ago

“Bought these mats last year and very disappointed. They were lively but it wasn't long before they moved around the footwell of my car. And also the heel padded bit has completely come off on the drivers side. I don't use my car much and am dismayed that this has happened. Hence only 2 stars.”

Helpful Report

Posted 10 months ago

Hi Maz Thank you for your email. I'm sorry to hear about this issue. We've reached out to you to clarify details of your order so that we can resolve the issue for you.

Posted 10 months ago

“There was huge delay in the delivery time, well above what they declared. I ordered rubber mats "offroad". Rubber quality is good, however if they are specifically for mud and dirt, they should be finished with an edge that would keep a dirt inside the mats. I have also from them a traditional "super" mats for this car. These are really great when it is coming to the quality.”

Helpful Report

Posted 10 months ago

Hi Marc Thank you for your order & for leaving a review. The Off Road Rubber mats purchased are a flat product, it sounds like you have received the correct product. We do offer a moulded rubber mats with high lips for a number of vehicles but unfortunately not for a Jeep Grand Cherokee Overland 2005-2010.

Posted 10 months ago

“I'm afraid that I had to wait over3 weeks for my car mats to be delivered, despite being told they would taken 5-7 days. They are a good fit and seem quite well made”

Helpful Report

Posted 10 months ago

Hi Leslie Thank you for your order & for leaving a review. Please accept our apologies for the delay with your order.

Posted 10 months ago

CarMats.co.uk is rated 4.9 based on 50,666 reviews