CarMats.co.uk have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Nice website, lots of options, easy to find the right item, fair price, quick delivery, the mats are spot on, well constructed in quality fabric and almost better fit than the original ones! Highly recommended, thank you!
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- Philip Kelly
“
Fabulous product, made to order and delivered quickly too. Excellent quality and fit perfectly in my VW California. Great price. Highly recommend this company and their product.
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- Su Sutton
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Great range of interior and boot mats for my car, I went for the bottom end of the range, still great quality at an affordable price and fit perfectly. Came within a few days too. Highly recommended.
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- Anonymous
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A big ‘thumbs up’ to the team at CarMats.co.uk. I was only looking for fairly basic mats so selected the lower priced mats, however I was pleasantly surprised by the quality of the mats. Very well made and perfect for the job. They communicated clearly the process from manufacture to delivery, when I had to change the delivery date this was confirmed straight away and courier notified.Would highly recommend.
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- Andrew Jackson
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Nice website, lots of options, easy to find the right item, fair price, quick delivery, the mats are spot on, well constructed in quality fabric and almost better fit than the original ones! Highly recommended, thank you!
”
- Philip Kelly
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I was kept up to date with the progress of manufacture and subsequent delivery. I am very pleased with the quality.
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- Russell FLEWERS
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I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
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- J.G Boggis
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In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
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- Robert Auckland
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
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Ordered matts and a boot liner for my Tiguan. The matts fit fine but the boot liner does not fit. I was advised by customer services that it was because my car model offered a larger boot size than the standard and therefore was not suitable. I have returned this but received no further acknowledge or refund within the 10 working days advised. Far from impressed!
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- Anonymous
“
Only when trying to track the order did I find this was a different order I'd placed and the order I was chasing was still not in production - and was never going to be as they don't have a pattern for the mats!!!
They've now cancelled the order, over 3 months after taking my money, and will have to process a refund - which may take another week!!!
That's not good enough and if I hadn't chased, they'd have kept the money and no mats would have ever materialised.
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- Ian Field
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Sent numerous photos, then told I have to make a hole - why is this not done during production?
No landline to resolve so too much dragging on by emails.
Want to return for refund, waste of £74.
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- William Reid
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Great service. The mats fit well and arrived promptly. Service from the team was excellent. Recommended. Thank you
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- Anonymous
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Very helpful customer service.
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- Mr Sean Duggan
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First class service can highly recommend
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- Glyn Bailey