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CarMats.co.uk Reviews

4.9 Rating 57,466 Reviews
B-
Happiness Grade
Read CarMats.co.uk Reviews

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

CarMats.co.uk have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

96.07%
Industry Average
Way beyond my expectations, especially given they were such a reasonable price. Recommended!
- Nigel Corbett
Fitted perfect. Price comparable to motoring shops that fit all but don’t quite !!!
- Anonymous
Happy with price and product
- John Hayes
A

Delivery - Fast

96.53%
Industry Average
Quick delivery and perfect fit thanks
- Martin Elliott
Excellent quality car mats and perfect fit,nice quick delivery. Top marks.
- Robert Thomson
excellent product with quick delivery would certainly recommend
- Paul Robinson
F

Returns Process - Difficult

0.00%
Industry Average
I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
- J.G Boggis
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
- Robert Auckland
Customer service, and price and returns/ refunds was non existent.
- David Evans
D

Refunds - Average

50.00%
Industry Average
Im very disappointed that I ordered the rubber mats with the BLUE EDGING but what came was all black with black edging. Even though I got a £9 refund I wish now I had sent the mats back because it's not what I ordered and I accepted second best Very disappointed
- Ricardo Soler De Los Rios
Not the best experience bought the elite car mats fo a Peugeot 2008 paid for them to check they fitted my car and next day delivery got them promptly but didn’t fit (not sure what the point for them to check they fitted was) also when taking the wrong fitting mats out the fixings broke took 10 days to get the right fitting mats would of taken longer if I hadn’t complained wish I had of spent my money else where least they could of done is refund the next day delivery and the check the mats would fit!!! And not put the taking branding on the mat that wasn’t in the pics the second time around apparently it’s not possible but it’s added during the stitching would of been very easy to leave that off to improve my experience look elsewhere would be my advice
- Kevin Wilson
Really disappointed with the shoddy workmanship after reading the reviews I must have received the reject mats. I have given up trying to get a refund and have put them in the bin
- Anthony Gregory
99.57%
Industry Average
Excellent product and excellent service from start to finish.
- Enda Morris
Excellent service and great quality mats. Many thanks.
- Anonymous
Fantastic custom service. Fast and efficent process. Really pleased with my Mat for my Motorhome. Its made a huge improvment.
- Paul Palmer