CarMats.co.uk have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Great product and price, good service 👍
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- David Brown
“
Exactly as described. Real quality carpets at a great price that are a perfect fit for the car (Dacia Sandero) with the embroidery a real nice touch. Highly recommended.
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- Archie McLean
“
Loving the new mats
Good quality
Smart piping
So easy to order and reasonably quick delivery. Plus great price!
”
- Anonymous
“
The car mats I bought were just the most basic but the fit of the mats was really good, they looked really good with the coloured coded edging.
Delivery was quick and efficient with regular updates as the mats were manufactured and then sent out for delivery.
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- Anonymous
“
Great quality, perfect fit, quick delivery and very reasonably priced.
Would definitely buy from again.
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- Anonymous
“
Perfect fit, great quality, fast and well informed purchasing/delivery process.
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- Bruce Edward Lepley
“
I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
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- J.G Boggis
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In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
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- Robert Auckland
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
“
Not the best experience bought the elite car mats fo a Peugeot 2008 paid for them to check they fitted my car and next day delivery got them promptly but didn’t fit (not sure what the point for them to check they fitted was) also when taking the wrong fitting mats out the fixings broke took 10 days to get the right fitting mats would of taken longer if I hadn’t complained wish I had of spent my money else where least they could of done is refund the next day delivery and the check the mats would fit!!! And not put the taking branding on the mat that wasn’t in the pics the second time around apparently it’s not possible but it’s added during the stitching would of been very easy to leave that off to improve my experience look elsewhere would be my advice
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- Kevin Wilson
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I was offered the opportunity to return for a refund but given the time delay in the response I had driven the van with them in so they unable to be returned.
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- Jimmy Cain
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I have dealt with Amy and Dan who helped to resolve this issue by offering an alternative material with either a partial refund (for a cheaper product) or in my case paying the difference for a more expensive product.
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- Craig Houston
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The car mats that I chose look absolutely superb in my Jaguar XE . The individual logo makes them stand out. First class quality and service, delivered promptly as promised. Would recommend.
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- Michael Davies
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Used car Mats several times always a good service, mats are well made, and a good fit.
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- Michael Rowlands
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Value for money. Can’t find this kind of service anywhere else.
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- Balbir Cheema