CarMats.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
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Better than expected. Great quality and price. Would definitely recommend.
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- Anonymous
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Just bought a set of mats for my jaguar xf from CarMats and they are excellent quality with a very reasonable price.
Delivery was on time and they fit the car perfectly 👌 thank you very much.
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- M HOPKINS
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They do exactly as one expects.
Decent mats good price and speedy delivery. Thank you.
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- Mark Patterson
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Excellent quality, perfect fit mats for my Jaecoo 7. Quick delivery. Would definitely recommend.
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- Martin Pearson
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Just bought a set of mats for my jaguar xf from CarMats and they are excellent quality with a very reasonable price.
Delivery was on time and they fit the car perfectly 👌 thank you very much.
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- M HOPKINS
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These car mats are the first product I bought from this company and they are brilliant.They fit perfectly and the whole transaction from order to delivery was great.
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- Mick Potter
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I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
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- J.G Boggis
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In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
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- Robert Auckland
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
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I bought 2 sets, one for our VW polo which fit perfectly and look fantastic.
The other set were for a Morgan plus 4, unfortunately, it has the organ throttle and no cut out was provided in the mat to accommodate this. I contacted carmats and the issue was dealt with swiftly with a full refund so no complaints. Something to be aware of if ordering Morgan mats, their 4/4 mat has the throttle cutout, the plus 4 doesn't.
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- Anonymous
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Unfortunately ordered slightly the wrong model of car but on request for return and refund, Helen McManus and Amy Baker dealt with our enquiry excellently. We returned the wrong mats and ordered the correct ones which arrived promptly and look very nice in our new MG EV. Thanks a lot both.
Regards,
Richard Uttley
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- Richard Uttley
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I asked for that to be refunded to me and they would only give store credit (which I don’t need as I’ve already bought the car mats) they then just gave me the old T&Cs line and said they can’t refund me as it isn’t their fault.
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- Anonymous
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Very good service and product range.
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- Simon Roberts
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Great service mats are ideal
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- Elaine Barclay
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As promised, good quality, style and service
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- Anonymous