CarMats.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Easy order process and great price and you can add to your order by selecting different edging and name your order
”
- Stephen Harrison
“
Custom mats for my new car.
Purchased a brand new car and it did not include mats...
Shopped around and the mats came and they fit great and look great. Fast and efficient. Reasonable price, too. Thanks
”
- Craig Challinor
“
Amazing car mats, excellent price, would definitely recommend
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- Anonymous
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God communication about the manufacture process, and swift delivery of a quality product.
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- David Miller
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Quick delivery and spot on sizing :)
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- David Smith
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Great quality, quick delivery . Just one seam slightly pulled but other than that- great.
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- Stephanie Simms
“
I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
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- J.G Boggis
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In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
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- Robert Auckland
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
“
Ordered matts and a boot liner for my Tiguan. The matts fit fine but the boot liner does not fit. I was advised by customer services that it was because my car model offered a larger boot size than the standard and therefore was not suitable. I have returned this but received no further acknowledge or refund within the 10 working days advised. Far from impressed!
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- Anonymous
“
Only when trying to track the order did I find this was a different order I'd placed and the order I was chasing was still not in production - and was never going to be as they don't have a pattern for the mats!!!
They've now cancelled the order, over 3 months after taking my money, and will have to process a refund - which may take another week!!!
That's not good enough and if I hadn't chased, they'd have kept the money and no mats would have ever materialised.
”
- Ian Field
“
Sent numerous photos, then told I have to make a hole - why is this not done during production?
No landline to resolve so too much dragging on by emails.
Want to return for refund, waste of £74.
”
- William Reid
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Very good, responsive customer service
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- DENNIS APPLEYARD
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A quick easy service; everyone is jealous of my new car mats (I got the toy car one of course)
I would love more of a selection of weird & wonderful car mats 😆 Keep it interesting!
”
- Connor Darrell
“
Extremely happy with the car mats we bought for the new Kia Sportage and the service from CarMats.co
Uk. The website made it really easy to choose the right mats and there were lots of different finishes on offer. They also kept us up to date on progress and the delivery date.
”
- Jackie Peach