CarMats.co.uk have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Excelent mats, well cut and a good fit. Speedy delivery and a competitive price
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- John Downey
“
Came pretty quickly, are a good fit and seem good quality. Reasonable price as well.
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- Michael Riley
“
This is my second purchase of car mats from CarMats.co.uk. Automatically came back for second set when I got a new car. Great price (I didn't go for any embroidery or anything) and good quality.
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- Anonymous
“
Excelent mats, well cut and a good fit. Speedy delivery and a competitive price
”
- John Downey
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Thank you for the excellent service and prompt delivery the mats fit perfectly
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- Terence Green
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Great brother's fast delivery. Thank you.
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- Robert Prundaru
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I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
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- J.G Boggis
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In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
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- Robert Auckland
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
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I had asked for a refund as they didn’t do what they were supposed to do.
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- Alan
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Im very disappointed that I ordered the rubber mats with the BLUE EDGING but what came was all black with black edging.
Even though I got a £9 refund I wish now I had sent the mats back because it's not what I ordered and I accepted second best
Very disappointed
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- Ricardo Soler De Los Rios
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Not the best experience bought the elite car mats fo a Peugeot 2008 paid for them to check they fitted my car and next day delivery got them promptly but didn’t fit (not sure what the point for them to check they fitted was) also when taking the wrong fitting mats out the fixings broke took 10 days to get the right fitting mats would of taken longer if I hadn’t complained wish I had of spent my money else where least they could of done is refund the next day delivery and the check the mats would fit!!! And not put the taking branding on the mat that wasn’t in the pics the second time around apparently it’s not possible but it’s added during the stitching would of been very easy to leave that off to improve my experience look elsewhere would be my advice
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- Kevin Wilson
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A first class service.
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- M L Bennett
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Thank you for the excellent service and prompt delivery the mats fit perfectly
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- Terence Green
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Brilliant service, they double checked before sending the seat covers if they would fit by way of pictures and emails. Very easy to deal with
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- Brian Martin