CarMats.co.uk have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Corsa Matts
Really good quality and a great price, would definitely recommend
”
- Gemma Eveleigh
“
Great mat good price
”
- Mark Cornwell
“
Delighted, freshend up the car for resale at minimum price
”
- David Lorimer
“
Very good service. Quality product, fast delivery
”
- David Blakey
“
Easy to order and quick delivery highly recommend
”
- Mark Cobb
“
Easy to order and confirm the correct mats for my MG ZS using their checking system with the reg number.
Due to a glitch at DHL it looked like my delivery was delayed but Amy checked and the mats did arrive on time.
”
- Gary Powell
“
I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
”
- J.G Boggis
“
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
”
- Robert Auckland
“
Customer service, and price and returns/ refunds was non existent.
”
- David Evans
“
Im very disappointed that I ordered the rubber mats with the BLUE EDGING but what came was all black with black edging.
Even though I got a £9 refund I wish now I had sent the mats back because it's not what I ordered and I accepted second best
Very disappointed
”
- Ricardo Soler De Los Rios
“
Not the best experience bought the elite car mats fo a Peugeot 2008 paid for them to check they fitted my car and next day delivery got them promptly but didn’t fit (not sure what the point for them to check they fitted was) also when taking the wrong fitting mats out the fixings broke took 10 days to get the right fitting mats would of taken longer if I hadn’t complained wish I had of spent my money else where least they could of done is refund the next day delivery and the check the mats would fit!!! And not put the taking branding on the mat that wasn’t in the pics the second time around apparently it’s not possible but it’s added during the stitching would of been very easy to leave that off to improve my experience look elsewhere would be my advice
”
- Kevin Wilson
“
Really disappointed with the shoddy workmanship after reading the reviews I must have received the reject mats. I have given up trying to get a refund and have put them in the bin
”
- Anthony Gregory
“
Very good service. Quality product, fast delivery
”
- David Blakey
“
The cars fit my Toyota Yaris brilliantly. Thanks so much for a great service!
”
- Anonymous
“
Great quality and workmanship.
Excellent customer service too!
”
- Jayne Simpson