CarMats.co.uk have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
99 on top of the very good price of the mats we ordered, to have her name sewn into the two front mats.
”
- Trevor, Blackpool
“
Great price fantastic updates every step of the way bought for Christmas presents for my son and partner they going to love them .
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- Anonymous
“
great product at great price. so pleased ordering more for christmas pressents.;
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- Anonymous
“
Ordering is very easy, and delivery is very fast.
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- Trevor, Blackpool
“
Very good and fast delivery
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- Yvonne Walsh Walsh
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Nice mats good price, good delivery too.
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- William Manning
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
“
I ordered a set for my Maxus T90 they took an eternity to arrive and I was not at all impressed with the fit, I asked to return and was quickly sent a returns number but 2 weeks after having received my return I am still chasing my refund. I would avoid!!
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- James Gaunt
“
For executive option the quality is quite poor, not work the price tag.
Be carefull for returns if u customise the product, like trim etc they wont accept return. I dont not recommend.
”
- Anonymous
“
Car mats tin. Trim done but job is not nice. Driver mat is to sort I paid 80 euro for it mats like this I can bay in any shop for 30 euro . I ordered super ones but got budged ONS. Not happy. Looking for refund. Please contact me
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- Roslanas Kubilius
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The Mats have a terrible smell and the embroidery is not very neat, we had to remove the mats from our car as the smell was very overpowering, when we asked for a refund we were told to leave the mats out of the car for an additional day and try to wash them with soapy water! we had already left them out for three days! we are trying to get a refund but the communication from Carmats is not very consistent making us worry when we will get our money returned.
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- Andy Mullins
“
My car matts are not as expected the back matts are frayed and I've over paid for something I haven't received. I want a full refund. And if need be I will take it further not happy what so ever
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- Martyn Nicholls
“
Excellent product. Great service. Floor mats matched my VW Passat perfectly including the fixing points. Highly recommended.
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- Jeremy Freeman
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Very pleased with the car mats this is the second purchase Very good quality my hubby is over the moon would definitely recommend good service
”
- John Curson
“
Great service and great product
Ordered mats for my Mini Cooper with a green trim
Excellent product
Kept me informed of when they were being made and dispatched
Perfect fit and very good quality would definitely recommend
”
- Martin Jones