CarMats.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Good quality mats great price and delivered within a week
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- John Pratt
“
Very reasonable quality for the price and a very good fit in my PV5.
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- Anonymous
“
Great quality and good price. Fits my MG S9 perfectly
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- Steven Cayless
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ordered a cover for my car and i have to say it perfect great product and well priced and quick delivery thank you!
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- Simon Norton
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Mat looks good and fits well. No info from delivery people as to when it will be delivered.
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- Anonymous
“
Absolutely superb, fit better than the OEM mats. Quick production and delivery. My neighbour was so impressed I have now ordered a set for his MG too.
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- Dean Phillips
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I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
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- J.G Boggis
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In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
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- Robert Auckland
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
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Ordered matts and a boot liner for my Tiguan. The matts fit fine but the boot liner does not fit. I was advised by customer services that it was because my car model offered a larger boot size than the standard and therefore was not suitable. I have returned this but received no further acknowledge or refund within the 10 working days advised. Far from impressed!
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- Anonymous
“
Only when trying to track the order did I find this was a different order I'd placed and the order I was chasing was still not in production - and was never going to be as they don't have a pattern for the mats!!!
They've now cancelled the order, over 3 months after taking my money, and will have to process a refund - which may take another week!!!
That's not good enough and if I hadn't chased, they'd have kept the money and no mats would have ever materialised.
”
- Ian Field
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Sent numerous photos, then told I have to make a hole - why is this not done during production?
No landline to resolve so too much dragging on by emails.
Want to return for refund, waste of £74.
”
- William Reid
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Easy to order and received them about a week later very pleased with the service.
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- Lesley Auty
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I bought the car mats for my Renault trafic, they fit like a dream. Absolute high quality product and customer service. I cannot recommend this company highly enough. Very very pleased
Thank you so much!
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- Gianluca Cappilli
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Great mats and great service. The drivers mat initially didn't quite fit properly as this was a brand new car for 2026. A few emails and photos and the customer service team got it sorted very quickly and free of charge. Highly recommend.
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- Stephen Wilson