CarMats.co.uk have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
I was looking to replace my tired looking mats in my Hyundai i20. I found CarMats.co.uk whilst searching the internet. Lots of good reviews so I looked up my vehicle. Yes, they make them and at a very good price. All four mats including postage less than £30, a bargain!
I ordered them and they were delivered within a few days. Now they're looking great in the car. It's a shame you don't make individual mats.
”
- Anonymous
“
Rubber Car Mats - Mazda CX30
Very smelly for about four days.
Car smelling ok now.
That aside the mats are an excellent fit.
Look good and appear well made.
Good price. Paid for express delivery
and arrived morning of next working day.
Overall well pleased and would recommend.
”
- Mick Brown
“
These car mats appear to be at least as good as original equipment mats for a fraction of the price. On previous cars I have always had genuine mats but in future will use your products. The finish is excellent . Delivery was good. Thanks
”
- Alan Holden
“
I'm delighted with the rubber boot mat and the interior car mats I've just purchased for my Honda CV-V. Quality is great, and the delivery was swift and efficient. Would highly recommend CarMats.co.uk!
”
- Dave
“
Top quality mats that for my car perfectly. They really are as good as VW OEM mats. I always worry about the smell of low quality rubber mats but these are pretty neutral with virtually no smell after a few days.
Delivery was very rapid too.
”
- Simon
“
Rubber Car Mats - Mazda CX30
Very smelly for about four days.
Car smelling ok now.
That aside the mats are an excellent fit.
Look good and appear well made.
Good price. Paid for express delivery
and arrived morning of next working day.
Overall well pleased and would recommend.
”
- Mick Brown
“
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
”
- Robert Auckland
“
Customer service, and price and returns/ refunds was non existent.
”
- David Evans
“
I ordered a set for my Maxus T90 they took an eternity to arrive and I was not at all impressed with the fit, I asked to return and was quickly sent a returns number but 2 weeks after having received my return I am still chasing my refund. I would avoid!!
”
- James Gaunt
“
In no time at all they had responded and I was promised a refund of the shipping once they were delivered.
”
- Martin Fernott
“
Despite admitting that they've sent the wrong mats, and they can send the correct ones, they are refusing to honour my legal consumer rights, and give me a refund.
”
- Anonymous
“
Bought set of mats for VW golf unfortunately we ordered the wrong ones
Tried to contact them 4 times had no replies or E mails
Would recommend you check that the right mats are ordered as i doubt whether you will get a refund or reply .
Or go to Main dealer VW mats were actually cheaper and guaranteed
Wouldn't use company again
”
- Anonymous
“
I’d just like to say thankyou for a 5* service from ordering to quality to the fit perfection
And thankyou
Regards
Richard
”
- Richard Nicholson
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Excellent service, clear and consistent communication. Many thanks, Sue
”
- Sue Miller
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Great service, Great product, Great value.
”
- Anonymous
