CarMats.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and refunds but are unhappy with their returns process.
“
Perfect fit front back and boot. Amazing quality at a very reasonable price
”
- Geoff Edwards
“
Great price and great quality.
”
- Paolo Silvestri
“
They were as promised and fits my car as well as the manufacturer at 40% of their price 👏👏👏
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- George White
“
My new car mats came quicker than expected. Perfect 5 star for delivery.
The quality of them I can say are fabulous and thay fit so well.
I will give a 5 star rating for all of the above excellent job from me. I would recommend these mats to anyone that needs decent car mats.
”
- Donna Cleminson
“
Set of mats for Skoda Enyaq , fast delivery, fits exactly and well pleased.
”
- Michael Searle
“
I bought Vauxhall Corsa car mats.....i went budget but was pleased with the quality. Order process very staightfwd...enter reg, choose, pay and await short while for delivery. Would certainly recommend.
”
- Anonymous
“
I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
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- J.G Boggis
“
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
”
- Robert Auckland
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Customer service, and price and returns/ refunds was non existent.
”
- David Evans
“
I asked for that to be refunded to me and they would only give store credit (which I don’t need as I’ve already bought the car mats) they then just gave me the old T&Cs line and said they can’t refund me as it isn’t their fault.
”
- Anonymous
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The next day I received a postage refund (without asking) and my rear load mat also arrived.
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- SAM HELLON
“
Amazing quality, unfortunately I asked for a refund on the next day delivery service as the item did not arrive as scheduled and this wasn’t refunded to me. Regardless the mats are a great upgrade from the originals
”
- Joshua Morris
“
Great service. Mats are perfect , Elite Range is top quality . 5 ⭐️
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- Anonymous
“
Excellent service , mats fit perfectly
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- Anonymous
“
Great service. Easy to order and arrived promptly.
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- Anonymous
