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CarMats.co.uk Reviews

4.9 Rating 67,768 Reviews
A-
Happiness Grade
Read CarMats.co.uk Reviews

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

CarMats.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

97.92%
Industry Average
“ I have bought from car Mats before. Quality and price are exceptional. Quick delivery time. Highly recommend. ”
- GRAHAM HEPBURN
“ Fit perfectly and fast delivery. Really good price compared to manufacturers. ”
- Christopher Carey
“ Great car mats fit the car perfectly, definitely worth the price and the delivery time was great 👍🏻 ”
- David Olney
A

Delivery - Fast

98.09%
Industry Average
“ Quality is excellent. Delivery was within the time given extremely happy with a product and the service. ”
- Brian Powell
“ Delivery informed frequentley. When they arrived, I was thrilled, they fit perfectley, and spoton colour, excellent quality, and looked very luxurious. ”
- Kerry Mortlock
“ I have bought from car Mats before. Quality and price are exceptional. Quick delivery time. Highly recommend. ”
- GRAHAM HEPBURN
D
50.00%
Industry Average
“ I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless. ”
- J.G Boggis
“ In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) . ”
- Robert Auckland
“ Customer service, and price and returns/ refunds was non existent. ”
- David Evans
B-

Refunds - Average

66.67%
Industry Average
“ I bought 2 sets, one for our VW polo which fit perfectly and look fantastic. The other set were for a Morgan plus 4, unfortunately, it has the organ throttle and no cut out was provided in the mat to accommodate this. I contacted carmats and the issue was dealt with swiftly with a full refund so no complaints. Something to be aware of if ordering Morgan mats, their 4/4 mat has the throttle cutout, the plus 4 doesn't. ”
- Anonymous
“ Unfortunately ordered slightly the wrong model of car but on request for return and refund, Helen McManus and Amy Baker dealt with our enquiry excellently. We returned the wrong mats and ordered the correct ones which arrived promptly and look very nice in our new MG EV. Thanks a lot both. Regards, Richard Uttley ”
- Richard Uttley
“ I asked for that to be refunded to me and they would only give store credit (which I don’t need as I’ve already bought the car mats) they then just gave me the old T&Cs line and said they can’t refund me as it isn’t their fault. ”
- Anonymous
98.82%
Industry Average
“ Good service and mays fit well ”
- Anonymous
“ Quality is excellent. Delivery was within the time given extremely happy with a product and the service. ”
- Brian Powell
“ The boot mat fits perfectly, very impressed. Also the team were very quick to sort out a lost delivery and arrange for a replacement mat to be sent. Highly recommend the quality, fit and service. ”
- Shirley McAllister