CarMats.co.uk have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Perfect fit for my VW and a reasonable price as well
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- Colin Turnbull
“
Arrived quickly and good quality for the price.
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- Anonymous
“
The fit my Toyota exactly and the quality and price is great. Fasr delivery also , what's not to love .
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- Eamon Mcgarry
“
Their web site is very easy to use and delivery of my chosen car mats was very prompt.
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- Anonymous
“
Car mats have added a touch of luxury to our car. Will definitely order from this firm again and recommend to others. Fast delivery.
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- Edward Hodgson
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the mats fit very well, very quick delivery
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- Anonymous
“
Customer service, and price and returns/ refunds was non existent.
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- David Evans
“
I ordered a set for my Maxus T90 they took an eternity to arrive and I was not at all impressed with the fit, I asked to return and was quickly sent a returns number but 2 weeks after having received my return I am still chasing my refund. I would avoid!!
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- James Gaunt
“
For executive option the quality is quite poor, not work the price tag.
Be carefull for returns if u customise the product, like trim etc they wont accept return. I dont not recommend.
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- Anonymous
“
Ordered mats for xmas 67.00
Ordered wrong size returned them within in 6 days .Ordered correct size 19.99 .refund due 47.00.... only to be told no refund because same price ...how come 2 mats are the same price as 1 mat .lots of emails .no reply or resolution ...BEWARE .you may be overcharged ..
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- S Frisby
“
I cannot imagine ever getting these into my car, probably too late for a refund now.
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- William Duncan Mackay
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Car mats tin. Trim done but job is not nice. Driver mat is to sort I paid 80 euro for it mats like this I can bay in any shop for 30 euro . I ordered super ones but got budged ONS. Not happy. Looking for refund. Please contact me
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- Roslanas Kubilius
“
Excellent customer service. Mats as described and perfect fit.
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- Anonymous
“
The mats are very high quality, the service given was first class
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- Anonymous
“
Good all round service, kept up to date with progress of order via email and delivered quicker than expected. Pleased with new mats, very good replacement for the old ones
”
- Michael Hudspith
