CarMats.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Good value for the price. Fit my little Peugeot a treat
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- Anonymous
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Very good service from point of order through to delivery. Product is really good quality and at such a reasonable price. Thank you.
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- Iain Ryan
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Good quality for the price fit my Sportage well
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- John Shilham
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Great qualty mats, great value and super quick delivery!
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- Anonymous
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Excellent service from start to finish. The ordering process was simple and efficient, delivery was prompt and the mats for my Ford Explorer were perfect.
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- Anonymous
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Good quality and fast delivery. Website easy to use.
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- Anonymous
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I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
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- J.G Boggis
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In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
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- Robert Auckland
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
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I bought mats for 3 vehicles. All good but I returned one set (for Toyota Verso)because I unexpectedly had to sell the car. I am very pleased with the other two sets.
I am still waiting for my refund . I started the process on 9 January (today is the 20th Jan
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- Michael Watson
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Didn’t get some items that where out of stock but the Matt’s arrived in double quick time I was notified of the items that were out of stock and a refund was immediately issued and I’m hoping I will be contacted as requested when the items are re-stock
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- Anonymous
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Not the best experience bought the elite car mats fo a Peugeot 2008 paid for them to check they fitted my car and next day delivery got them promptly but didn’t fit (not sure what the point for them to check they fitted was) also when taking the wrong fitting mats out the fixings broke took 10 days to get the right fitting mats would of taken longer if I hadn’t complained wish I had of spent my money else where least they could of done is refund the next day delivery and the check the mats would fit!!! And not put the taking branding on the mat that wasn’t in the pics the second time around apparently it’s not possible but it’s added during the stitching would of been very easy to leave that off to improve my experience look elsewhere would be my advice
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- Kevin Wilson
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Excellent service. Mats arrived quickly. Perfect fit, great quality!
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- Dan Taylor
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Excellent Product and superb customer service
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- Keith Sumner
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Excellent service and quality
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- Janet Storr