CarMats.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Nice mats at the right price with quick delivery
”
- Michael Abbott
“
Was looking for cheap mats for a car flip, so plumped for the lowest priced set.
The price didn't reflect in the quality though, and I was mighty impressed with both the material and fit.
Great value, very happy to use again.
”
- John Greenwood
“
Excellent fit and excellent quality at a very reasonable price.
”
- Irene Paulton
“
Nice mats at the right price with quick delivery
”
- Michael Abbott
“
Very happy with the mats even though the front passenger mat is not an exact fit, the other mats fit fine! Good quality and loved the green edging that was added! I know the mats are made to order but would like a quicker delivery service!
”
- Maria Stanley-Harlow
“
Good quality and timely delivery
”
- Toby Cartledge
“
I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
”
- J.G Boggis
“
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
”
- Robert Auckland
“
Customer service, and price and returns/ refunds was non existent.
”
- David Evans
“
I asked for that to be refunded to me and they would only give store credit (which I don’t need as I’ve already bought the car mats) they then just gave me the old T&Cs line and said they can’t refund me as it isn’t their fault.
”
- Anonymous
“
The next day I received a postage refund (without asking) and my rear load mat also arrived.
”
- SAM HELLON
“
Amazing quality, unfortunately I asked for a refund on the next day delivery service as the item did not arrive as scheduled and this wasn’t refunded to me. Regardless the mats are a great upgrade from the originals
”
- Joshua Morris
“
Very happy with the mats even though the front passenger mat is not an exact fit, the other mats fit fine! Good quality and loved the green edging that was added! I know the mats are made to order but would like a quicker delivery service!
”
- Maria Stanley-Harlow
“
Very good service spoke to Very nice people couldn't do enough for me
”
- Tony Clarke
“
Really pleased and service was excellent
”
- Shirley Moody
