CarMats.co.uk have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Happy that they are exactly as adverised and ordered. Quick turnaround and a fair price
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- Brian Pallett
“
Very good service and a great price
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- Kevin Crossley
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Good quality, good price and perfect fitππ
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- Mark Unsworth
“
The car mats look very good quality, although I am still awaiting delivery of my new Kia EV3 so have not given them a road test yet, but I am sure they will be great just wish I had ordered a toe pad for the drivers mat, I obviously missed this being an option
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- Anonymous
“
Great quality, quick delivery and fitted my car perfectly. Thanks
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- Nicola Vanstone
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Really good service and communication throughout ordering, manufacturing and delivery. Great mats and they protect the car brilliantly.
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- William Miller Hogg
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
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I ordered a set for my Maxus T90 they took an eternity to arrive and I was not at all impressed with the fit, I asked to return and was quickly sent a returns number but 2 weeks after having received my return I am still chasing my refund. I would avoid!!
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- James Gaunt
“
For executive option the quality is quite poor, not work the price tag.
Be carefull for returns if u customise the product, like trim etc they wont accept return. I dont not recommend.
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- Anonymous
“
Car mats tin. Trim done but job is not nice. Driver mat is to sort I paid 80 euro for it mats like this I can bay in any shop for 30 euro . I ordered super ones but got budged ONS. Not happy. Looking for refund. Please contact me
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- Roslanas Kubilius
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The Mats have a terrible smell and the embroidery is not very neat, we had to remove the mats from our car as the smell was very overpowering, when we asked for a refund we were told to leave the mats out of the car for an additional day and try to wash them with soapy water! we had already left them out for three days! we are trying to get a refund but the communication from Carmats is not very consistent making us worry when we will get our money returned.
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- Andy Mullins
“
My car matts are not as expected the back matts are frayed and I've over paid for something I haven't received. I want a full refund. And if need be I will take it further not happy what so ever
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- Martyn Nicholls
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Really pleased with the car mats, good quality and fit perfectly. Excellent service, will recommend.
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- Patricia Revill
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Really good service and communication throughout ordering, manufacturing and delivery. Great mats and they protect the car brilliantly.
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- William Miller Hogg
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I took the plunge and ordered them and I could not be more happy with the service I received.
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- JAI RAMDIN