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CarMats.co.uk Reviews

4.9 Rating 58,265 Reviews
C
Happiness Grade
Read CarMats.co.uk Reviews

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

CarMats.co.uk have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

96.19%
Industry Average
I ordered rubber mats for my car and not sure if I had done the right thing as I've never had them before. I'm so glad I did as they fit perfectly look great and give great protection in this weather. CarMats offer a great service & price.
- Anonymous
Full set of car Mantts for Mini Cooper.Perfect fit as always and car at a great price. I have purchased car matts for all my vehicles from CarMats.co.uk and they have always been excellent quality and fit perfectly. Delivered within a few days. Highly recommended
- Shafi Ahmed
Very good car mats. Very reasonable price and quality.
- Anonymous
A

Delivery - Fast

95.99%
Industry Average
Good quality thanks. I like the combination of charcoal mats with red trims. The ordering and delivery was easy and I was kept informed on the progress. It was a nice touch sending me the video of how the mats were made.
- Cho Wong
Oh my.......we are thrilled with our new car mats. They are so much fun, and I have had numerous comments on the quality, and the perfect inscription that I chose. I have already highly recommended this company to friends and family. The ordering process was seamless, and delivery was quick and efficient. Thank you Car Mats.co.uk.
- Cheryl Kenyon
My mats arrived before the due delivery date which was great and they are absolutely fantastic and fit like a glove to my 2015 Honda CRV Black Edition. I will definitely be recommending CarMats to my friends.
- Elizabeth Finlay
F

Returns Process - Difficult

0.00%
Industry Average
I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
- J.G Boggis
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
- Robert Auckland
Customer service, and price and returns/ refunds was non existent.
- David Evans
F

Refunds - Difficult

33.33%
Industry Average
Im very disappointed that I ordered the rubber mats with the BLUE EDGING but what came was all black with black edging. Even though I got a £9 refund I wish now I had sent the mats back because it's not what I ordered and I accepted second best Very disappointed
- Ricardo Soler De Los Rios
Not the best experience bought the elite car mats fo a Peugeot 2008 paid for them to check they fitted my car and next day delivery got them promptly but didn’t fit (not sure what the point for them to check they fitted was) also when taking the wrong fitting mats out the fixings broke took 10 days to get the right fitting mats would of taken longer if I hadn’t complained wish I had of spent my money else where least they could of done is refund the next day delivery and the check the mats would fit!!! And not put the taking branding on the mat that wasn’t in the pics the second time around apparently it’s not possible but it’s added during the stitching would of been very easy to leave that off to improve my experience look elsewhere would be my advice
- Kevin Wilson
Really disappointed with the shoddy workmanship after reading the reviews I must have received the reject mats. I have given up trying to get a refund and have put them in the bin
- Anthony Gregory
98.95%
Industry Average
I ordered rubber mats for my car and not sure if I had done the right thing as I've never had them before. I'm so glad I did as they fit perfectly look great and give great protection in this weather. CarMats offer a great service & price.
- Anonymous
Much better quality than I expected. Possibly even better than the branded ones. I love them. Thank you Also great customer service.
- Mary Kyte
Great quality good service
- Jayne Fern