CarMats.co.uk have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Quality product, a high standard finish. Price matches the quality
”
- Denise Stynes
“
Great quality & price, fits nice & quick turnaround.
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- Steven Dring
“
Great quality for the price
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- Laura Dillon
“
Great fit good quality and fast delivery
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- Aaron Craig
“
Great Product - quick delivery
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- Anonymous
“
Perfect fit to replace mats which had been in two cars. Smooth order system with options. Delivery as promised. What more could you ask for? Well done.
”
- John Scott
“
I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
”
- J.G Boggis
“
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
”
- Robert Auckland
“
Customer service, and price and returns/ refunds was non existent.
”
- David Evans
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A refund would be much appreciated as I cannot use these mats at all.
”
- Carole Beedie
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Waited 4 weeks nothing arrived asked for refund too be asked for my car details as they hadn’t had them !!!!! But the did as I ordered for my car not very professional wouldn’t recommend them still waiting on refund
”
- John Roche
“
Gave reg for ford custom transit - mats don’t fit - really poor fitting now got the hassle trying to pack them up and send back to get a refund
”
- John
“
Excellent after Sales Service. The Team were Brilliant to deal with. Car Mats also Excellent
”
- William Oregan
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Prompt service. Mats are perfect. Thank you
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- Andrew Myers
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Quick service.
Car mat for a Fiat decato.
Not a completely exact fit but very close.
”
- Anonymous
