CarMats.co.uk have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Excellent fit and good price.
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- Gary Quinn
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Good quality mats and great price. Fit is perfect and would recommend and use again.
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- Ross Crawford
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Good value for price. Easy to find and easy to order. Quick delivery.
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- Les Farnsworth
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Was kept updated on my order and timescales for delivery. Arrived as expected and very pleased with them.
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- Michelle Jackson
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Great quality, reliable delivery unlike finest car mats who I had to cancel due to 1 mknth delay
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- Glen MacRae
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Excellent product fast delivery
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- John Shafford
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I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
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- J.G Boggis
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In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
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- Robert Auckland
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
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Ordered car mats nearly 3 weeks ago and they still haven’t come contacted customer services multiple times and still no futher to a refund or the car mats
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- Kirsty
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I asked for that to be refunded to me and they would only give store credit (which I don’t need as I’ve already bought the car mats) they then just gave me the old T&Cs line and said they can’t refund me as it isn’t their fault.
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- Anonymous
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A refund would be much appreciated as I cannot use these mats at all.
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- Carole Beedie
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great mats, graet service at short notice
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- Simon Drinkall
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Delighted to receive our personalised mats. Good quality and excellent service.
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- Diane Hartill
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I needed new car mats for my Corsa and got a set of rubber ones from car mats.co.uk. I'm delighted with their service. Ordered the mats and they arrived a couple of days later in great condition.
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- Graeme Allan
