CarMats.co.uk have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Ordered rubber mats for my MG . Came quickly and fit as if OEM and look fantastic. Good price too
”
- Mark Koliasnikoff
“
Excellent service from first ordering to delivery.
Kept informed at all times of the progress of my order which was processed very quickly.
The mats are good quality, fit perfectly and a very reasonable price considering they are custom made.
”
- Felicity Owen
“
Excellent quality in the heavy duty rubber boot mat for Jaecoo 7 PHEV. Ordered and delivered within 2 days. Fantastic service, great price and exceptional quality. I wouldn't go anywhere else. Massive thank you.
”
- Kelvin Stacey
“
Fast delivery and perfect fiit.
Thank You
”
- Eric Norton
“
Car mats were for my son who was very pleased with great fit , quick delivery good quality item
”
- Charlotte Anderson
“
Lovely good quality mats, fast delivery
”
- Audrey Fahy
“
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
”
- Robert Auckland
“
Customer service, and price and returns/ refunds was non existent.
”
- David Evans
“
I ordered a set for my Maxus T90 they took an eternity to arrive and I was not at all impressed with the fit, I asked to return and was quickly sent a returns number but 2 weeks after having received my return I am still chasing my refund. I would avoid!!
”
- James Gaunt
“
In no time at all they had responded and I was promised a refund of the shipping once they were delivered.
”
- Martin Fernott
“
Despite admitting that they've sent the wrong mats, and they can send the correct ones, they are refusing to honour my legal consumer rights, and give me a refund.
”
- Anonymous
“
Bought set of mats for VW golf unfortunately we ordered the wrong ones
Tried to contact them 4 times had no replies or E mails
Would recommend you check that the right mats are ordered as i doubt whether you will get a refund or reply .
Or go to Main dealer VW mats were actually cheaper and guaranteed
Wouldn't use company again
”
- Anonymous
“
Excellent service from first ordering to delivery.
Kept informed at all times of the progress of my order which was processed very quickly.
The mats are good quality, fit perfectly and a very reasonable price considering they are custom made.
”
- Felicity Owen
“
Great items and Great Service
”
- Mark Bate
“
Excellent quality in the heavy duty rubber boot mat for Jaecoo 7 PHEV. Ordered and delivered within 2 days. Fantastic service, great price and exceptional quality. I wouldn't go anywhere else. Massive thank you.
”
- Kelvin Stacey
