CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 50,741 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 50,741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mats are thinner than I expected, poor quality overall.”

Helpful Report

Posted 10 months ago

Hi Clifford Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the thickness of the mats you've received from us. Rest assured your Grand mats will be extremely hardwearing.

Posted 10 months ago

“As described”

Helpful Report

Posted 10 months ago

Thank you for your order and for leaving a review. We're glad you're happy with the mats you have received.

Posted 10 months ago

“Ordered mats for a 2012 5 series BMW. Got in touch with Car Mats to advise not happy with placement of heel pad. Sent them a requested photo of their mat to which they replied that, basically, "It looks alright to them". When I pointed out that their heel pad was in different position to where BMW put the heel pad in the carpet, the reply was basically that their heel pad position has nothing to do with the manufacturers heel pad position! Gave two stars as they were delivered on time and looks nice, if nothing else.”

Helpful Report

Posted 10 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the location of your heelpad. We place our heelpads in the most appropriate location to suit the majority of driving styles, unfortunately we can't cater to individual preferences regarding the location of the heelpad.

Posted 10 months ago

“Look nice! But degrade quickly, very stiff starting to loose form! unlike the original rugs which came with my car which are high quality rugs super thick and heavy these seem flimsy.”

Helpful Report

Posted 11 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the product received. We'd be happy to discuss this issue with you & replace the product if it is faulty.

Posted 11 months ago

“Good product but poor lead time and communication”

Helpful Report

Posted 11 months ago

Hi Steve Thank you for your order & for leaving a review. Please accept our apologies for the delay in receiving the order you placed in March. We temporarily had stock issues with the raw rubber used to produce our Off Road Rubber mats due to delay with containers arriving into the UK. This unfortunately delayed a number of orders by a few additional days.

Posted 11 months ago

“The mates are great but they took a really long time to get here”

Helpful Report

Posted 11 months ago

Hi David Thank you for your order and for leaving a review. Please accept our apologies for the delay with your order. We'd normally dispatch orders much quicker than you received yours, it looks like your order was lost in production & was remade.

Posted 11 months ago

“Great mats ruined by a non-removable rubber tag with the company logo on”

Helpful Report

Posted 11 months ago

Thank you for your order & for leaving a review. I'm sorry to hear that you're unhappy with the mats received. Our mats do come with a discrete tag sewn into the back of the drivers mat.

Posted 11 months ago

“I am personally Very disappointed with the mats also my work mates. We all agreed very low quality carpet for over a £50 mats. I had same quality carpets, i bought £15 from halfords. Carpet edge finishing not great. It had a sticky sticker on driver side and took me 10 mins to clear the glue. I didn't relise when i bought these custom mats, it comes with their company logo attached to the front driver side. However Custom stitch name is perfectly done. But i won't recommend to buy mats on here!!”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. We're sorry to hear that you're unhappy with the quality of the mats you've received. You've selected our Grand mats, we have 3 higher qualities that you might have been happier with. We sell tailored mats which are more expensive to produce than universal mats, a universal set from a high street retailer wouldn't have been perfectly tailored to your Mini. Equally it wouldn't have been possible to add a custom trim or embroidery to those purchased from a high street retailer. Our team will be in touch to discuss this further with you & hopefully resolve your concerns to your satisfaction.

Posted 1 year ago

“They fit as they should but for the money the quality is lacking. You can get similar for half the price”

Helpful Report

Posted 1 year ago

Hi David Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the quality of your £21.99 Motor mats. You can purchase cheaper untailored universal mats on a number of sites, we ourselves also sell them. However universal mats wouldn't be a specific fit for your Mazda 2 2007-2012.

Posted 1 year ago

“I ordered my mats on 23rd February. Of the 4 mats ordered they've only managed to deliver 3 of them as of today 25th March. I ordered a front mat and a 3 section rear for my VW T6 LWB Shuttle. The first delivery was short shipped, as it was missing the middle section of the 3 section rear. I quickly sent them the image from their website of the plan of the mats with a big arrow saying I'm missing this bit. Next day they asked for photos. Next day they said they raise a new order and get me the missing. 10 days later (although they say 1-9 on the their website FAQ) they sent me another set of what they sent me originally. i.e. not the missing part. Now one month on I still don't have all the mats for the original order. Customer care is only on email (no phone or chat). I contacted them on Thursday and they said they had to speak to the "Factory Manager". I followed up on Friday afternoon and heard nothing. This morning they advised they were waiting to hear back from the Factory Manager, which they hoped to maybe today or maybe tomorrow. They made an error on the first delivery, these things happen, we're all human. But instead of doing their best to sort the problem, they've dragged their heels. As a result I'm left with a feeling of No sense of urgency, no sense of customer love, no real sense of anyone caring at all. It's such a shame as the product seems really good. But the test of anything is when it goes wrong and in this instance Vanmats have been left wanting. They say about mistakes "Once is a mistake, twice is a decision and third is a pattern."”

Helpful Report

Posted 1 year ago

“Emailed you before ordering to check my mini mats would be fitted with Velcro fasteners. You said they would be, they arrived and they were not. Just another poor quality after markert mat then ?”

Helpful Report

Posted 1 year ago

Hi Oli Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the product received. We supply our Mini mats with velcro for use with the existing OEM fixings in your footwell. If this wasn't present then please let us know and we'd be happy to send out some more.

Posted 1 year ago

“Ordered weeks ago. They didn't turn up even after email saying they should have arrived. Had to chase them up. Apparently Evri "lost" them. Had to reorder. Taking a lot of time. No recompense offered sadly. Disappointed.”

Helpful Report

Posted 1 year ago

Hi Jim Thank you for your order & for leaving a review. Please accept our apologies that your original order was lost. The replacement is in production and will be shipped soon.

Posted 1 year ago

“Front mats are great, a perfect fit and match for the old OEM ones. The rear mat is of little use as it is under sized and way off the OEM ones. I raised this as an issue, they told me this was the correct set but they accepted that their mat wasn't as good a fit as the OEM one. I was offered a refund if I returned them unused but I had already fitted the front ones to my vehicle. Won't be using them again and I'd advise caution if you want a mat to fit your vehicle properly”

Helpful Report

Posted 1 year ago

Hi Andy Thank you for your order & for leaving a review. I'm sorry to hear that you're unhappy with the rear mat that you have received. The rear mat is a different shape to your OEM mat but does still over a good coverage. As the mats were used you couldn't unfortunately return them for a refund but I can see our team have provided a partial refund as a gesture of goodwill.

Posted 1 year ago

“From order to delivery took 2 weeks. On arrival I was surprised how poor the quality was. The old mats in the car, which cost £10 were better quality. Would not recommend.”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. I'm sorry to hear that you're unhappy with our Grand mats for your Ford Focus. Our car mats are hard wearing & tailored for your specific footwell, these can't be compared to cheap universal car mats that you can purchased online. We sell our own universal car mats far cheaper than our tailored mats as they are produced in bulk, rather than made to order for each customer's individual vehicle & tastes.

Posted 1 year ago

“Bog standard.”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. We're sorry to hear that you only consider the mats for your Vauxhall Grandland to be bog standard. You ordered your mats in Grand with Black trim, if you want to jazz your mats in future then we offer a range of mat colours, trim colours and even embroidery.

Posted 1 year ago

“Bought the Executive mats. Nothing particularly special, but very annoyed to notice that the back mats don't fit correctly. They're way too short. I was told 'the mats shown are the correct shape per your order and fit as we would expect'. So...badly then. I've been told I can't return them as I started using them. Which is fair I guess. But I started using the front ones as I needed them urgently and didn't put the back ones in till several days later (assuming the good fit of the drivers mat was a good indicator of quality. Lesson learned)”

Helpful Report

Posted 1 year ago

Hi Marcus Thank you for your order & for leaving a review. We're sorry to hear that you're unhappy with the fit of your rear mats. From the pictures provided the fit of the rear mats is correct and as we'd expect. As you've mentioned we can't accept returns of products that have been used, otherwise you would have been able to return your order for a full refund.

Posted 1 year ago

“The mats are good, but they use Evri as a courier. Instead of Evri knocking on the door they left the parcel outside on a busy street. If I would’ve known they used Evri I would not have used this company.”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. I'm sorry to hear how your order was delivered, please accept our apologies for this. We're glad that you're happy with the mats you received.

Posted 1 year ago

“Very disappointed with the quality of these mats. I upgraded to the Grand Quality, £3) after discount for TWO mats as they are for a van. Items arrived quickly and had been manufactured well but SO THIN! God knows what the basic mats must be like. Original car rubber mats are thicker than the base of these mats, they have a thin layer of flock applied to this thin base. They fit well but look as if they will curl quickly and do not feel special underfoot, as have others I have bought before from other companies. Disappointed and poor value for money.”

Helpful Report

Posted 1 year ago

Hi Andy Thank you for your order & for leaving a review, we're sorry to hear that you're not happy with the mats for your Peugeot E-Partner Van. We believe that our Grand mats represent great value for money and provide a good balance of finish and cost. From your description, I believe you would have been happier with one of our higher-quality carpets such as Super, Executive or Elite.

Posted 1 year ago

“Stitching coming away after 3 or 4 days of use”

Helpful Report

Posted 1 year ago

Hi Darren Thank you for your order & for leaving a review. We're very sorry to hear about this issue, our customer service team would be very happy to resolve this issue for you.

Posted 1 year ago

“Mats look cheap and badly made. One metal eyelet was missing. Curl up at edges. Really disappointed. Not worth the money.”

Helpful Report

Posted 1 year ago

Hey James Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the car mats you purchased back in May for your Kia Ceed. The mats should not curl up at the edges, nor should an eyelet be missing, please accept our apologies for this. We'd be happy to replace the product free of charge and we'll reach out to you to arrange this.

Posted 1 year ago

CarMats.co.uk is rated 4.9 based on 50,741 reviews